We go to IOP for vacation, and when we leave, we like to rinse our car of the sand that accumulates. This is the second year we've used Royal Rinse at this location, and both times we purchased a $7 car wash and both times we were charged over $35!! I see that your "excuse" is that people don't hit the stop button. What a stupid practice! How about set it to stop at the 10 minute mark that is purchased for $7. This is a shady business practice. You HOPE that people don't notice the charge and you can pocket their money. Not happening with me again! I'm filing a complaint with my credit card company AND with the Better Business Bureau. At NO car wash I've ever used has this ever happened, but now it's happened twice with your car wash, one year apart! If I could give you zero stars, I would! And by the way, I reported this issue again this morning at 4:45, to the website and to the phone number, and it's 4 p.m. now, and I've not heard one word from anyone. That's 12 hours to resolve an issue, but no one has reached out! Very Shady! read more