Disgustingly greedy parking company. The landlord at my job rents parking services through them, we have been given permission to park in several different areas around the store, yet I have been given tickets in every single area I've tried to park at. I have called the company, talked to the owners at my job, talked to our landlord, yet they still keep giving me tickets while I am WORKING, and all while they have all of my parking info in their system. Absolutely ridiculous behavior. read more

I have used Royal Parking valet services at private home parties for years! At least 4 now and would give more stars if I could! They are so polite, so professional, quick, & happy to help elderly guests get into the event safely. They find where to park the car usually so I don't have to worry about it. There has never been any issue only compliments. They are also well priced and less than the golf cart Services. read more

There aren't zero stars or I would give them that. I communicated on the phone and multiple emails regarding monthly parking. I even stated "I see this lot full on Saturdays when I go to the farmers market. What happens if there's no spots when I go?" I was told "that shouldn't happen but if it does just call and we will take care of it" . We only need parking evening and weekends but was willing to pay monthly parking for ease. We paid for the end of July and then again August 1st. Yesterday when we went there were no spots (except reserve spots) and today when we went and parked we got a citation for $28. I called multiple times and no one ever answers the phone so emailed today. I got an email response that my monthly parking was only Mon-Fri 6am-6pm. There is no documentation or any communication at anytime that the 24/7 safe parking advertised was not included in "monthly parking". This is not only poor customer service but fraud. read more

Yet another parking scam company who purposely make payment transactions fail so they can charge you for a violation after the fact.

I've been using this valet service for years, especially when the mall is extremely busy. It looks like the Crabtree valley mall location has a lot of turnover. Today must of been my lucky day to come across the two RUDE attendants. Especially the one who TOLD me that I work on tips, so make sure you tip us. Tips are extra and OPTIONAL in my book. It's so unprofessional to demand a tip especially when you already started off with bad customer service. I hope their attitude changes throughout their shift. I'm going to kill them with kindness when I pick up my car read more

Royal Parking - Valet Services Near Me - Raleigh, North Carolina

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This company has horrible customer service. I made one mistake on the machine, contracted their customer service, and they simply replied "we do not offer refunds". i would avoid their lots of you can because you are likely to get screwed. read more

Careful asking to confirm parking. Understandably the valet cant always know where parking is allowed but if you don't know.....don't say that you do. After being told by the valet parking in a lot on Glenwood across from Vidrio's was fine (full conversation about it) the car was towed. Of course the company pushes all blame that if you're not from the area you should do more research to find out about the parking. Seems that same advice should apply to the valet. Huge lesson learned. Don't go to Vidrio's and DON'T valet!! If they dont know anything about parking God forbid you let them loose with your car! read more

Paid 10$ for parking to come back to a citation because their employee is incompetent. "Didn't see they paid on the text to pay app. But you can pay with 3 different apps: we paid with passport which was listed as an option. Rip off that added a headache to our night when we paid and did everything right read more

I have had absolutely the worst experience with this company. Their valet parking lot is right next to an overnight parking lot on Glenwood with no sign showing where either lot stops or starts. The payment areas for the overnight lot are directly in front of Royal parkings lot. When I disputed the ticket the lady on the phone disclosed this happens all the time and nothing will be done to change the confusion. On top of this, while waiting for my dispute to be responded to I received two different late fees after being told it was fine that I paid it by the end of the week, there was no mention of an extra late fee added. Money hungry business no regard of others. Embarrassing. read more