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    Royal Diesel

    5.0 (1 review)
    Open 12:00 am - 5:00 AM, 8:00 AM - 12:00 AM (Next day)

    Services - Royal Diesel

    Commercial truck repair

    Trailer repair

    Royal Diesel Photos

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    3 years ago

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    Ken Garff Hyundai Southtowne

    Ken Garff Hyundai Southtowne

    (116 reviews)

    We have been taking our Santa Fe for 3 years and have been very happy with the incredibly…read moreknowledgeable and helpful staff. I asked a question about just a dollar amount trade in for my car. And they gave me just that with zero pressure! My entire experience today, and every time, was absolutely 5 stars. They are always smiling, happy to answer my questions no matter how silly.

    First off, not a single salesperson approached us when we walked in. The front desk had to find…read moresomeone to assist, and the salesperson we were paired with came across as fairly standoffish from the start. When we asked about a few vehicles, we were simply told to go take a look. There was no walkthrough, no explanation of features, and no attempt to add value. He brought us to the car and stood there while we inspected it ourselves. When we sat down to discuss numbers, we waited about 15 minutes while three lease sheets were printed. A manager did stop by and was friendly, which I appreciated, but the wait felt excessive considering the lease offers presented were significantly inflated. When I mentioned the payments were far higher than I was comfortable with, instead of working toward a deal on the vehicle I came in for, I was told I should consider downgrading to a smaller vehicle. When I explained I believed there were more competitive offers elsewhere, the response was that I should go there instead instead of even attempting to work something out. That is exactly what I did. Mazda across the street earned my business that same day. Overall, the experience felt dismissive and uninterested. There was little effort to negotiate, no transparency around the lease breakdown, and I was not allowed to keep a copy of the lease worksheets, which is always concerning. Unfortunately, it was not a professional or welcoming experience.

    Royal Diesel - trailerrepair - Updated May 2026

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