Made my refinance about 700.00 a month with 72 month to pay it off which is high so I have to…read morerefinance in 7 months hopefully it will go down to less money They did not show me a another car to buy or try to just a older one for less money but mileage was high 98,000 miles and it was a 2013 Honda crv For 10,000 And when I trade my car and sign paper work now they are asking for paperwork and title as well as registration And finance company

I recently had a very disappointing experience at Maserati of Monmouth when purchasing a BMW X5…read more From the start, the process felt misleading. The major issue was that the dealership overpriced the car on the official documents, which I noticed only after carefully reviewing the paperwork. This left me feeling deceived and frustrated. The level of transparency and honesty I expected from a reputable dealership was completely absent. Communication was poor, and there was no follow-up to address the issue properly. I cannot recommend this dealership to anyone considering a car purchase. Overall, I would give my experience 1 out of 5 stars.

Got to revised my previous review, even tho the first experience with them was not good, they found…read morea way to get my car fixed really quickly. The loaner was an issue but since they fixed in the same day I was able to managed. Drop the car in the morning and pick up at night with no issues and problem fixed. Will give them another try when I need it since this time they did good by me. Just don't expect loaner for the time the car is there and you will be good

DO NOT GO HERE!! Garbage service from start to finish. I leased a 2025 Alfa Romeo Tonale Loaner…read morefrom this dealer, and the entire experience was extremely frustrating. I drove 1.5 hrs to the dealer for a vehicle they confirmed with me over the phone was on the lot, only to arrive and find out it wasn't. I was repeatedly given inaccurate delivery dates and times by the service department. When I finally received the vehicle, it was FILTHY and DAMAGED despite being assured it would be properly detailed and ready for delivery. Communication was poor throughout the entire visit. Service department also blatantly lies and will give an inaccurate ETA of service.

i need to take the time to recoginize the exceptional service i received this weekend. I had my…read moretruck towed into the facility late sat morning after breaking down in Ocean Township. The service advisor, Scott Mass wrote up the service ticket and discussed the issue with me. He was very informative and said he would try to get the truck looked at that same day. Not only did he get it looked at, the issue was diagnosed and corrected for a same day pickup at a very reasonable price. (total turnaround time - 4 hours!) We all all know it is hard to find a trusted, reputable mechanic these days. I found mine. Mr Maas deserves recognition for his excellent service while representing a great Chevy dealership- Sea Coast Chevy. Thank you!

Recently brought my truck in for a warranty repair. Nick went above and beyond to get this done in…read morea timely manner. He kept me informed of the process although it wasn't easy dealing with a 3rd party warranty company. It appeared Nick was extremely busy and could have used 6 more hands, but he got it done and it didn't go unnoticed!

Brought my 2017 Chrysler Pacifica in for an intermittent Auto Start/Stop problem (that my mechanics…read morecould not solve). They did some testing and did not find anything. The problem happened again within hours and has continued to happen getting worse. I called back asking if they had an Electronics Expert. They have one who apparently floats between shops. So I'm disappointed they gave me the car back without 1. Poring through the Chrysler database to find similar cases. 2. suggesting waiting for the expert. I had to ask. I have an appointment later this month. Fingers crossed.

Brought in my wife's 2014 grand Cherokee. 74k miles extremely clean looks new. Car had steering…read moreproblems and seemed to be locked in 4WD high. Quoted a new transfer case and steering shaft by Seaview. I was told over $7k in work needed. Took it to Goodyear in Point Pleasant, they found low voltage to the transfer case control unit, found a frayed wire and replaced. Steering and 4WD all functioning like new. Saved Thousands. This level of misdiagnosis and over-selling and not fixing has been a reoccurring theme. I would have spent $7k and not had the car fixed or another $2k in fees to find the problem. Never returning.

They have beautiful high end new cars to gorgeous classics…read more Ask for Peter McCormick. He is the manager and a really nice guy that gives you 150% customer service. This dealership has everything from me cars to classics. I bought a vintage Mercedes and I was a little stressed out, but Pete took amazing care of me. Trust me this is a place to go. They are fabulous

Disappointing experience - problems started 28 days after purchase…read more Review: Unfortunately, my experience with this company was very disappointing. I purchased my vehicle approximately four months ago, and I strongly suggest that anyone searching for a car also consider dealerships with a better consumer history. Only 28 days after the purchase, I began experiencing mechanical issues that could affect the engine. Although the company performed repairs, the same problems continued to return repeatedly within less than three months. In addition, I do not believe the vehicle was properly inspected before delivery. The car was handed over with the oil close to its limit and with very low fluid levels in several systems that should have been properly filled. The tires were also already very worn and had to be replaced within just four months. I have driven less than 2,000 miles, yet the vehicle has already presented multiple serious problems. Even when the 3-month warranty is activated, customers are still required to pay part of the repair costs, in addition to transportation expenses and time away from work. I paid about $6,000 as a down payment, and so far I have spent approximately $8,000 total, including installments and repair-related costs. When I tried to exchange the vehicle, I was told there were over 200 cars available, but I would still have to pay additional money to make the exchange. After all the loss and frustration, I was expected to pay even more just to get rid of a defective car. Another very important detail is that for vehicles with more than 60,000 miles, customers may be asked to sign documents waiving the 3-month consumer protection, which makes it extremely difficult to resolve serious defects later. My advice, especially to non-English speakers: * Never sign anything under pressure. * Take all documents home and translate every page before signing. * If any problem starts, communicate only by email to keep proper records. This experience caused me to completely lose trust in this business. No one spends this much money to end up with a car that brings stress instead of safety and peace. Please think very carefully before purchasing from this company.

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

I was looking for a specific build, and, knowing it was in short supply, called around at many…read moreLexus dealerships near me. At most places, salespeople either weren't clear about the ordering process or kept pushing colors I didn't want. John Lucky at Ray Catena of Monmouth was a refreshing change. From our first phone call, he was friendly, attentive, and knowledgeable. Unlike many salespeople, John took the time to really understand my preferences and saw that I valued getting the exact car build I wanted over speed of delivery. He patiently and clearly explained the entire factory ordering process and answered all my questions, setting clear expectations to prevent surprises later. A few months later, the car arrived. Pickup day went flawlessly. John warmly greeted us and introduced us to the car. The paperwork was clearly explained and smooth. Another team member presented the warranty options and was also excellent. A third team member, who guided us through the car's technical features, was friendly and thorough. Overall, it was an ideal luxury car buying experience--transparent, attentive, and genuinely enjoyable--completely breaking the car dealership stereotype. We'll probably purchase any future Lexuses through John; the extra half-hour or so of drive was well worth it.

I purchased a 2021 Acura RDX from Acura of Ocean, and it has been one of the worst customer service…read moreexperiences I've ever had. Since purchasing the vehicle, I have brought it back approximately 16 times for a combination of mechanical and electronic issues. These included persistent Apple CarPlay chirping noises, speaker crackling, sunroof issues, and other defects. Multiple parts were replaced over time, including the windshield and sunroof, yet the problems were never resolved. The technical issues alone were frustrating, but the customer service is the real reason I am selling this vehicle. Most recently, I was told--after the car was already in their possession--that I had "rusted rotors" and was upcharged for the service. Communication from Brian Friedentag was nonexistent. Despite asking to be notified when the car was ready, Brian refused to contact me, leaving me without a vehicle. When I finally reached out, I was abruptly asked, "How fast can you get here?" I took an Uber because I had Court the next morning, only to be handed a dirty loaner vehicle covered in bird droppings, completely unacceptable under any circumstances, let alone for a customer who has repeatedly returned due to unresolved issues. Brian's communication - condescending and rude as it was - seemed to insinuate that I was the blameworthy party, and there was only a "miscommunication." I recorded all of our conversations, so I can confirm that I did not "misunderstand." At no point was there accountability, proactive communication, or basic respect for my time. The tone from staff (namely, Brian in this scenario) was dismissive and unprofessional. I am selling this car this weekend, not because of the car itself, but because this dealership made ownership unbearable. If customer service matters to you at all, do not buy or service your vehicle here.

I bought a car May 4 noticed on my hood near the windshield the paint was cracked and rough, as…read morethis was a loaner car for when other people used it for when there car went in for service. Called the dealership May 15 to have it looked at, less then two weeks of having it. Haven't washed it since i got it. Service CLAIMS it's from bird poop and they won't fix it. Told me it's a used car there will be things that aren't perfect which i understand but the car has 7,000 miles on it and the paint is cracking and rough. I spoke to my salesman Alex and he said he talked to multiple people and there is nothing he can do maybe they will give me a free service. I DO NOT recommend these people for service for a high end dealership this is unacceptable. Do not stand behind the products that they sell. The do not care about their customers image or reputation.

From the very start, everyone was so cordial. We were almost 15 minutes late for our appointment,…read moreso I apologized to the gentlemen who guided us into our spot. He said, "Not to worry. Early or late you're always welcome here." I was really impressed by his kind answer Which really exemplifies the character of Gold Coast. We waited for our Lyriq's service and were most comfortable and enjoyed the beverage amenities. Thank you for your great customer service.

,purchased a 2017 XT5 IN CASH , get the car home and the TPS light comes on , 2 weeks later the…read moretransmission service light starts coming on , "sorry we do not check the vehicles when they come in" and its "as is" was the answer!!! so basically when they welcome you to the family only means if everything is ok otherwise is means you get nothing from us after 2 weeks of owning the car. Got It , Never again , selling the car to Caravan before I lose my shirt!!!!

Great experience at Jersey Shore Motors. Mike was very helpful from start to finish, and went above…read moreand beyond to walk through all my options, thoroughly explain the details of the deal, etc. We are very happy with the Explorer we bought, and the price was extremely fair. Couldn't recommend Mike and JSM enough!

Great experience. Mike was great to work with…read more Has great understanding of vehicles. Was super helpful in getting us 3 party financing.

They are the best from service to sales department nice and painless down to the last detail for…read moreeverything. They are the best of the best And

Galaxy Toyota has repeatedly demonstrated a pattern of misrepresentation, dishonesty, and refusal…read moreto address documented defects in my brand‑new Toyota Tundra. Despite providing clear photographic and video evidence of multiple ongoing issues, I have been dismissed, given contradictory explanations, and ultimately told to "deal with it." Their conduct reflects: False statements about scheduled appointments Misrepresentation of services performed Failure to investigate or repair safety‑related defects Dismissive and unprofessional responses to legitimate concerns Based on my experience, I strongly caution consumers to avoid Galaxy Toyota at all cost. Their handling of my vehicle and their disregard for documented safety issues raise serious concerns about their integrity and their commitment to customer safety.