Went here with a friend whose relative had passed away. The surroundings were nice and the lady was…read moreinitially very welcoming, made us coffee etc. When my friend explained that she wanted a burial and not a cremation and would like the 'simple funeral' advertised the lady went out and came back saying it would be more expensive, as it was only available at 9 or 9.30 am for cremations. The simple funeral was advertised at £2k and the price she gave us initially for a burial was over £5k!!! Then when my friend explained that she would be getting a benefit grant to help with the cost the lady said they needed almost £2k as a deposit first. The price came down to just over £4k as my friend chose another cemetery. The lady seemed to lose interest at that point - gave my friend a paper with costs on, didn't explain anything, didn't show her any pictures of the coffins available, talk about cars, flowers, the service, route absolutely nothing. I got the distinct impression she wanted us to go. Perhaps she works on commission I don't know. What I do know is that we have both used these funeral directors for other relatives in the past, and we won't ever be going back there. The service 10 years ago was first class and everything was explained with patience and compassion. In fact in the case of one of my relatives they did a monthly payment plan to help our family as we wanted extra cars etc. Its not like that now unless you have a lot of money. On a positive note my friend has now found another company who does have respect and compassion, and is not so expensive.

There aren't many services nowadays who perform their service faultlessly, but from the moment dad…read morewas collected from his home, through all discussions, and the calm and respectful day of the funeral, Nigel and his team did just that. With minute but unobtrusive attention to detail.

A day I dreaded saying goodbye to my father and had a lot of anxiety about. I can't thank Jo and…read moreMartin enough for the care, support and compassion they gave me, my nan and family. The Funeral was done so beautifully and was so very meaningful. The attention to detail was outstanding and the respect they showed to us all was truly remarkable. All of my family and friends who attended commented on how beautiful the service was and the send off my father had will always leave a mark on my heart. Jo and Martin are such kind genuine people who go above and beyond thank you from the bottom of our hearts.

From the owner: Joanne Hume & Son Funeral Directors provide a 24 hour personalised service in Chepstow, Caldicot,…read moreMagor, Portskewett, Lydney and all surrounding areas. Free friendly advice whenever you need it. Funeral arranging & conducting, monumental masons, prepayment funeral plans, planning & conducting cremated remains services. We always offer to visit you in your own home but we also have funeral homes with comfortable lounges, private offices, showrooms of memorial stones & ornaments, dedicated Chapels Of Rest and off road parking. Providing all the support and time you may require at affordable prices.

All what I askef for was met, I do not really know how to thank you for the service you have…read moreprovided my family for our grandmother. You and your collegues were gentle and caring. We thank you again for what you had done for us, Sady and Family X

From the owner: A Personal and Compassionate Service for Families of all Faiths and None…read more If you need immediate assistance we are available 24 hours, 7 days a week throughout the year please contact us. We are here to help and support you.