Went here with a friend whose relative had passed away. The surroundings were nice and the lady was initially very welcoming, made us coffee etc. When my friend explained that she wanted a burial and not a cremation and would like the 'simple funeral' advertised the lady went out and came back saying it would be more expensive, as it was only available at 9 or 9.30 am for cremations. The simple funeral was advertised at £2k and the price she gave us initially for a burial was over £5k!!! Then when my friend explained that she would be getting a benefit grant to help with the cost the lady said they needed almost £2k as a deposit first. The price came down to just over £4k as my friend chose another cemetery. The lady seemed to lose interest at that point - gave my friend a paper with costs on, didn't explain anything, didn't show her any pictures of the coffins available, talk about cars, flowers, the service, route absolutely nothing. I got the distinct impression she wanted us to go. Perhaps she works on commission I don't know.
What I do know is that we have both used these funeral directors for other relatives in the past, and we won't ever be going back there. The service 10 years ago was first class and everything was explained with patience and compassion. In fact in the case of one of my relatives they did a monthly payment plan to help our family as we wanted extra cars etc. Its not like that now unless you have a lot of money.
On a positive note my friend has now found another company who does have respect and compassion, and is not so expensive. read more