I rarely leave negative reviews, but this experience was incredibly disappointing…read more
I completely understand that substitutions are sometimes necessary in the floral industry. My issue isn't that a few flowers were replaced, it's that the arrangement delivered looked nothing like the one I ordered.
The advertised arrangement had a soft, airy, garden-style design with a very specific color palette and composition. The arrangement that was delivered was completely different. It was dominated by large sunflowers, burgundy chrysanthemums, pink stock, and green hydrangeas, flowers that dramatically changed the entire look and feel. If I had wanted that style of arrangement, I would have ordered it.
When you purchase flowers, you're paying for the florist's design and artistry, not simply a vase filled with flowers of comparable value. Similar dollar value does not mean it's the same product.
What disappointed me even more was the complete lack of customer service. I called multiple times trying to speak with someone about the issue. My calls went unanswered and went straight to voicemail, and despite being told someone would follow up, no one ever did. Instead, I eventually received a vague text message saying that if certain flowers aren't available, they do their best to substitute them. That completely missed the point.
The issue was never that substitutions were made, it was that the substitutions resulted in an arrangement that bore little resemblance to what was advertised. There was no attempt to acknowledge that concern or offer any meaningful resolution.
My friend, being the kind and gracious person she is, thanked me and told me the flowers were beautiful. Of course she did - she appreciated the gesture behind them. But that doesn't change the fact that what I paid for and what was delivered were two very different products.
I'll be posting side-by-side photos of the arrangement I ordered and the one that was delivered so others can decide for themselves. Do these arrangements honestly look alike? Do you believe the delivered arrangement reflects the premium product that was advertised?
Unfortunately, I cannot recommend this florist. Between the completely different design, the lack of communication, and the unwillingness to make things right, this was not the level of service I expected from a professional florist.
