Im worried about EOS and their membership practices. For the 2nd time in 2 months my credit card "…read morehad an issue" and for the 2nd time they tried to charge a late fee. They eventually waived it. But in the 2 minutes I was standing there, three more people had the same issue. Anyone else notice this?

EOS has poor online reputation. Google, Trustpilot, and the BBB are flooded with scathing reviews…read moreabout their predatory, unethical, downright hostile customer service & billing practices. My experience is yet another example of their blatant disregard for decency: me and my wife were slapped with a bogus enrollment fee when we downgraded our memberships this is a transparent scam to pad their quotas. My contract makes no mention of these fabricated fees, and the email I received was worded like I was a new member. This is deception, plain and simple. Legally, all fees must be explicitly spelled out in the contract, but EOS chooses to operate in the shadows, relying on misinformation & intimidation. We go to the EOS Gym at 22314 FM 529 in Cypress, TX began 2/26/25, it's clear they thrive on squeezing every dollar from members through whatever underhanded tactic they can get away with. Their General Manager of Sales, Jerimiah, couldn't even be bothered to address my wife's first attempt to downgrade he dismissed her outright, hiding behind an excuse about testing an employee asking her to come back another day. When she returned on 8/31/26, to downgrade, she was told a $49 downgrade fee would be applied ($53.04 with tax), which isn't in our contract. When asked for clarification, he replied, "That's the way we do it here." This is predatory, unapologetic, is infuriating. Jerimiah didn't even know what card was on file. This gym treats its members like prey, not customers. Later that day I noticed a charge on my credit card ending in 0381 for my wife's downgrade. This is outright incompetence or worse, deliberate fraud, since she pays for both memberships with her card. How can he charge my card without authorization. This circus of errors & deceit is what EOS represents. Their reputation for shady, dishonest practices is well-earned. Anyone considering this gym should be warned: EOS will do whatever it takes to extract more money from you, no matter how unethical.

I really enjoy coming to this gym. The pool really helps my muscles relax. I come in overnight and…read moresometimes have trouble with my account and the overnight worker, Jacob, always is there to help me and does a fantastic job of fixing any problems I have. Really makes my day go a lot better!

Emailed this person and the man I talked to on the phone who assured me he would talk to the…read moreemployee and email me. Neither ever responded. Trash company. Cancelled today. Wish I would have read reviews. Not the only incident where management sides with the creeps. Would be so easy to just not allow creeps to wear hidden cameras in your gym and kick men out who repeatedly harass people. One had to wonder why.

We are so disappointed with EoS…read more. They are constantly taking money from the account for services not being rendered. We have spoken to the local management and reimbursement was promised but instead another payment was drafted. Email submissions have sent ABC the billing company for EoS. We must get this corrected..

I've been a member at EōS Aliana for about a year, but after moving, my friend and I wanted to…read morestart working out together and meet in the middle. Since I have the Willpower membership and can go to any location, I suggested the Sugar Land location. She decided to sign up there on her own, and that's when everything started to go wrong. After she signed up, she was offered a "free" personal training session, and we decided to do it together. During that session, we worked with a trainer named Joseph and made it very clear multiple times that we were on a budget and could not commit to anything long-term. He reassured us more than once that we would be able to cancel at any time. He even apologized later and tried to make up for the confusion by offering another "free" session, but by that point the situation had already gone too far. That reassurance is the only reason we agreed. As soon as we realized the cost wasn't manageable, we came back in person to cancel--multiple times. Each time, we were left waiting for long periods with little to no help, while staff stood around and watched. On top of that, no one ever answers the phone, which makes it nearly impossible to get assistance without physically coming in. The way we were treated during this process was honestly shocking. Instead of being helped, we were met with resistance and dismissiveness. The fitness manager, Mac, went as far as implying that we were "scamming" simply because we were trying to cancel--based on what we were clearly told when we signed up. That was extremely unprofessional and uncomfortable. At no point were we trying to take advantage of anything. We were just acting on the information that was given to us upfront. The lack of accountability and communication has made this situation way more stressful than it ever needed to be. I will say the general manager took the time to listen, which I appreciated, but there has been no follow-up since then. Honestly, the most disappointing part of all of this is that my friend was treated so poorly after I was the one who recommended this gym to her. What should have been a positive experience for both of us turned into something stressful and upsetting. After this experience, we will not be returning to this location at all. I will either continue going to EōS Rosenberg, switch to another gym like Amped Fitness, or possibly cancel my membership altogether. This was just a horrible experience overall. If you're considering signing up for personal training here, make sure everything is clearly explained in writing before agreeing to anything. Verbal promises do not seem to match how things are handled later.

They will not provide 7 day pass for 13 year old child…read more They tried to cancel my discounted membership from BCBS and start new membership at higher cost

Wish I could rate them a zero! DO NOT, I repeat...DO NOT sign up for a Personal training contract!!…read moreThey make it impossible to cancel it and it's not even worth it! They also don't tell you it's a 4 month commitment and management will evade you to avoid canceling it! Im still waiting over a month for a refund from them and have continually been getting charged! Had to go to my bank and change everything to stop them from taking money out, over $1000 in just one month! I filed fraud charges and a complaint with the BBB, stay away!!!

I joined a friend of mine for a Zumba fit workout with Alex. This gym is in a very nice location…read morewith tons of food places around. Almost wrong all the choices. The class was super fun. Alex had a lot of energy and it was a good mix of dancing with a little strength training.

It's August 30, 2026…read more We really our money back ! We have written out the concerns. We've been promised reimbursement and nothing has been done

the best gym and amazing people to interact with I would reco to everyone who is ready to start…read moretheir fitness journey

I would highly recommend going to a different gym. There are so many great options in Houston…read more I visited EoS on Friday, September 4th, with my wife, who is a member at another EoS location. I took a tour with the GM and ultimately decided to move forward with a membership. While reviewing the results from what I believe was my body scan, the GM asked me if I had high blood pressure. I told him that I had never been diagnosed with high blood pressure. He then told me that I had high blood pressure by looking at your sheet. That immediately concerned me. The GM is not a medical professional, and I don't believe someone at a gym should be making or presenting a medical diagnosis based on a body-scan reading. Looking back, that was the moment I should have walked away instead of signing up. Unfortunately, I did move forward with the membership, but I will not be returning to EoS. There are plenty of other gyms in Houston, and based on my experience, I would recommend considering another option

This is a decent size gym with good equipments but my only complaint is that the gym is kinda…read moredirty. There were no cleaning equipments around too.

Children should not be in the gym. When I told the staff that there was a child on the treadmill…read morewho looked to be around 8 years old, I was ignored. This is not a daycare and I refuse to lose time on equipment to an 8 year old.

I love this gym been here for 1 year I have gained good muscle and I recommend coming or moving to…read morethis gym if you are thinking about moving to this gym!!

Homeless in the gym Camping out in the Locker Rooms and Sleeping in the recovery room From 12-5 am…read moreSometimes 3-4, Overcrowded from 4-8 pm past it's posted capacity of 377, numerous police responses to remove homeless who are trespassing, Predatory practices when prospective new members want to join..Numerous Car break ins

Well I've been coming here for about 6 months, I'm disabled and use a power chair, one thing I've…read morenotice is when I arrive, almost always there are these big lifted 4x4 pickups parked in the handicapped parking spots, I'm drive a big Van and I need that extra room to load/unload my chair. One day I came out and found someone parked their motorcycle on the striped lanes between a car and my van, I had to ask a stranger to back my van out so I could get in. Also you do not have push button door openers, most of the time I'm lucky and either staff or a stranger would open the doors for me but there have been times when I was ignored by staff and patrons. Also I would like to see wheelchair height accessible work out tables so us wheelchair users can transfer to the table and do our exercise that we might normally do on the floor but are not able to transfer to the floor and get back into their chairs. Also, this is a bit personal but yall need private areas with a shower and changing table etc. some of us have personal issues such as not wanting to be embarrassed because we have to wear certain types of protection IE: Diapers or colostomy bags, Foley catheters and leg bags, I'm sure you get the picture. I feel rather uncomfortable, intimidate etc when I have too lay out on a bench after showering just to put my diapers on in front of all these young and grown men and being watched and occasionally a child. I hear the chuckles and the snickers. My suggestion is if you can build a special shower room or perhaps install a height adjustable changing table with a privacy curtain in the regular locker room. I also take issue with the fact that the handicapped stall isn't wide enough to accommodate my chair and myself and 9 times out of 10. Someone who isn't handicapped has taken up residency in the handicapped stall and is just sitting there playing with their phone knowing fully well that I'm wanting to use that stall, I see this all the time, there will be two stalls open and the non handicap person will take the handicap stall. Now on to safety, I like to enjoy the steam room and sauna, but they are lacking safety rails inside them, these are slip hazards, they do make rubber floor mats for that as well. I like using the pool but must of the time the water is too cold for me and many of the older users, it causes our muscles to spasm and can be quite painful. We like the hot tub, but what we don't like is the 10 min timer, we no more get back into the hot tub and we have to get out and start it again unless someone nice comes along and does it for us. Last but not least, I would like to see the Rosenberg location turned into a 24 hour location with a his and her Steam room and sauna. I understand that the Sugar Land location is 24/7 and has steam room/saunas in each locker room. I also wanted to add this, the cycling room needs a couple of recumbent bicycles so people like myself who are disabled can participate in group classes, I also noticed that in the other group exercise room, everyone is on the floor, I can't get down onto the floor, if a couple of padded benches were added, people such as myself would be able to benefit from the group exercise's.

Beware if you sign up to get trainer for a trial period you will get scammed and not able to get…read moreout they will continue your contract although you said you do not want to continue. I am now getting threatening letters that I owe when I have canceled since May.

I signed up with Liz, she was so helpful and kind. Showed me the gym and got me signed up. Easy…read moreprocess Definitely a great gym. Clean and maintained, tons of equipment. Clean locker rooms and sauna. Outdoor area to work out and stretch. Great price, clean building. Thanks Liz, and EōS!!!

I'm extremely disappointed with the way this gym handles memberships and communicates with…read morecustomers. As someone who travels frequently for work, I made it very clear that I needed the ability to freeze and unfreeze my membership based on my travel schedule. I was told by the sales rep, Mitch, that this wouldn't be a problem -- no mention of any limitations or fees. Later, I found out there's a $5 charge every time you freeze, and even worse, it has to be done at least 5 days before the billing date (the 27th). I tried to freeze my account on the 28th and was told it was too late, meaning I'm now paying for a full month that I won't even be in town to use. On top of that, the freeze can only be applied in full-month increments -- again, not something they were honest about during sign-up. I also spoke with Donald, the sales manager, hoping to resolve this issue, but instead of helping, he doubled down on the fine print and offered no real solutions. It was clear that this wasn't about helping a customer -- it was about locking someone into a contract regardless of fairness or transparency. Mitch clearly wasn't properly trained or was just saying what I wanted to hear to close the sale. I came in with very straightforward questions and left with misleading information. At this point, I would have preferred to cancel my membership altogether, but of course, they were quick to charge a $60+ annual fee, which now makes me feel stuck and unable to leave without losing even more money. This kind of shady business practice is exactly why people are wary of gym memberships. If you travel or need flexibility, I strongly suggest looking elsewhere. This gym does not prioritize transparency or customer service.