Jose the Personal Trainer Manager and Ralph Quinones helped to resolve our account issues. At…read morefirst, this location was super busy and we had billing issues so we decided to cancel. After a few months, Jose and Ralph assisted us with sincere care and great customer service recovery. We're happy to be back and to see this gym is now thriving with good leadership. Gym is clean, well maintained with lots of machine options...please get more Smith machines!

So happy we finally have a gym that is nearby. Not sure if the crowd will die down, but the plus…read moreside is that it's 24 hours. The kids club is only open until 12 on Saturdays. This is a family neighborhood and IMO should at least be open until 2. Membership starts at $10 a month. They are lacking in the customer service department. I felt like Sarai was rude and that was my first visit.

By far the best gym that I have been a member of. The facility is nice and staff are extremely…read morehelpful! Careca and Jeff were very instrumental in me understanding the gym and how I can maximize my membership. They always greet me when I see them and are open to answering any questions that I may have. Jeff also did my fitness analysis and helped me learn about myself on a musculoskeletal level and gave me recommendations on how I can strengthen and tone my body and letting me know what exercises would be best for me while on my fitness journey. I was so inspired that I decided to get a personal trainer. Careca suggested Jordan. Having Jordan as my personal trainer is by far the best decision that I have ever made, fitness wise. He holds me accountable and he encourages me to test my physical limits. Even on the days that he is not training me, if he sees me in the gym, he will ask me what type of routine I am completing on that day and if I am trying something new, he will ask me how comfortable or confident I am during that session. I could not have asked for a better trainer! In the Kids' Club staff is so fantastic! My kids look forward to coming to the gym with me because of how kind and caring Keren, Jamal, Kyndall, and Laina are! The kids always come out with some type of arts and crafts creation and there are toys and games that the kids play with in the open space to keep them active! Some other highlights are the sauna and the recovery room. This location also has an assisted stretching section. I plan on trying it one day. And it is a 24-hour gym! Overall, this is an excellent gym.

I initially loved the gym during my "free" 14-day period. Literally 3 days after I paid the $30…read moremonthly fee and $70 annual fee, I was sexually assaulted while lifting weights. A man ran his hand up my thigh and left his business card on my lap after I told him multiple times I was not interested. I informed management and they knew exactly who I was talking about because apparently, he's done it several times before. I informed management I wasn't comfortable returning until this matter was handled and they gave me an email to check in with after filling out an incident report. I waited 7 days before I reached out. It's now been 18 days. No response via email from the gym manager or the regional manager after 2 emails. I expected at least a ChatGPT response...but nothing. Now I'm forced to pay to cancel or try to work out somewhere I don't feel safe. If they know he's a problem, why do they continue to let him harass women AND how many other men are walking around the gym having done this because there are no consequences?

I prefer this location over the Missouri City EOS. The space is larger, and the employees are more…read moreapproachable and willing to help. When I inquired about the status of the women's sauna, the front desk representative proactively checked on it, which I appreciated. There are plenty of machines available now that the Missouri City location is open, making workouts more efficient and less crowded. I especially enjoy the recording room, the theatre, and the Shark Tank recovery room, which add unique value to the overall experience. The showers are decent, though they could benefit from more frequent cleaning and more consistent replenishment of body wash. The instructors are wonderful--especially Frieda. I truly cannot speak highly enough of her; she is knowledgeable, motivating, and a standout asset to the gym.

I've been a member at EōS Aliana for about a year, but after moving, my friend and I wanted to…read morestart working out together and meet in the middle. Since I have the Willpower membership and can go to any location, I suggested the Sugar Land location. She decided to sign up there on her own, and that's when everything started to go wrong. After she signed up, she was offered a "free" personal training session, and we decided to do it together. During that session, we worked with a trainer named Joseph and made it very clear multiple times that we were on a budget and could not commit to anything long-term. He reassured us more than once that we would be able to cancel at any time. He even apologized later and tried to make up for the confusion by offering another "free" session, but by that point the situation had already gone too far. That reassurance is the only reason we agreed. As soon as we realized the cost wasn't manageable, we came back in person to cancel--multiple times. Each time, we were left waiting for long periods with little to no help, while staff stood around and watched. On top of that, no one ever answers the phone, which makes it nearly impossible to get assistance without physically coming in. The way we were treated during this process was honestly shocking. Instead of being helped, we were met with resistance and dismissiveness. The fitness manager, Mac, went as far as implying that we were "scamming" simply because we were trying to cancel--based on what we were clearly told when we signed up. That was extremely unprofessional and uncomfortable. At no point were we trying to take advantage of anything. We were just acting on the information that was given to us upfront. The lack of accountability and communication has made this situation way more stressful than it ever needed to be. I will say the general manager took the time to listen, which I appreciated, but there has been no follow-up since then. Honestly, the most disappointing part of all of this is that my friend was treated so poorly after I was the one who recommended this gym to her. What should have been a positive experience for both of us turned into something stressful and upsetting. After this experience, we will not be returning to this location at all. I will either continue going to EōS Rosenberg, switch to another gym like Amped Fitness, or possibly cancel my membership altogether. This was just a horrible experience overall. If you're considering signing up for personal training here, make sure everything is clearly explained in writing before agreeing to anything. Verbal promises do not seem to match how things are handled later.

My home gym. Been going 8 months, love the Zumba, Pri is the best instructor! R…read moreAlways clean.

Wish I could rate them a zero! DO NOT, I repeat...DO NOT sign up for a Personal training contract!!…read moreThey make it impossible to cancel it and it's not even worth it! They also don't tell you it's a 4 month commitment and management will evade you to avoid canceling it! Im still waiting over a month for a refund from them and have continually been getting charged! Had to go to my bank and change everything to stop them from taking money out, over $1000 in just one month! I filed fraud charges and a complaint with the BBB, stay away!!!

I was at EOS fitness for a fitness workshop today. To be transparent, I had not heard of this gym…read moreuntil today. Oh my...this gym is quite impressive. The size is gargantuan with floors spanning to floors (Roughly 35K square feet). Wow, wow, wow!!! The gym is modern with clean lines...designed to perfection. There is every piece of equipment imaginable - cardio machines, strength stations, squat racks, cable systems, and functional training areas. You could literally come to this gym and spend half a day with all the equipment and studio classes at your disposal. Our workshop took place in the aerobics studio. This room could easily hold 100+ people. There lighting system in this room is next level. Excellent workshop...excellent gym!

I joined a friend of mine for a Zumba fit workout with Alex. This gym is in a very nice location…read morewith tons of food places around. Almost wrong all the choices. The class was super fun. Alex had a lot of energy and it was a good mix of dancing with a little strength training.

I've been coming to this gym for about a year and up until recently I would give this place 5…read morestars! However, recently they've decided to downgrade the locker rooms. For a luxe location to downgrade their lockers without anyone knowing was a big shock. The lockers before were great and you didn't need your own lock which is a selling point for me but without anyone knowing the changes they were making a lot of us are now carrying our bags around everywhere which wasn't an issue before. Pretty interesting for a "luxe" location to downgrade anything but the membership cost hasn't gone down. Not to mention this is by far the HOTTEST indoor gym I've ever been to. Apparently the AC is controlled by corporate which is wild considering houston climate is more miserable than most. It's better to work out outside even in the summer because you at least get airflow that way. Other than the downgrades and the heat it's a pretty solid gym. Gets extremely busy during peek hours but that's expected.

Smh! Let this serve as a warning to everyone! You better not sign up for this gym.. or any gym with…read morethem! While I thought I canceled my gym membership, I thought wrong! I canceled my membership on 1/10 and still I'm being charged even after calling multiple times, talking to multiple people and providing documentation of it being canceled! At this point I'm just going to get a new card! Because I don't even trust to go higher and call a GM or anything.. I really did try to keep it from going further! But I feel like everyone needs to know!

This is a decent size gym with good equipments but my only complaint is that the gym is kinda…read moredirty. There were no cleaning equipments around too.

They are very friendly so long as you are not trying to cancel your membership. Once you state that…read moreyou want to leave, a million roadblocks get thrown in your face.

the gym is great, BUT what they don't tell you is that if you get a membership 29.99 a month…read more and if you want to take it down to the 9.99 a month you need to pay a 50 dollar fee, nowhere in the agreement states that. when i ask about it they said that it was their policy, i ask to see that and they said that it was an internal policy. and they couldn't show it. just letting people know

A friend of mine made the rude comment that "everyone working out here looks like they are on…read moreparole". But you know what? Really like this gym. Great equipment. Especially EGYM. And there are massage chairs. Good Hoist, free weights, Hammer. Recommended.

Well I've been coming here for about 6 months, I'm disabled and use a power chair, one thing I've…read morenotice is when I arrive, almost always there are these big lifted 4x4 pickups parked in the handicapped parking spots, I'm drive a big Van and I need that extra room to load/unload my chair. One day I came out and found someone parked their motorcycle on the striped lanes between a car and my van, I had to ask a stranger to back my van out so I could get in. Also you do not have push button door openers, most of the time I'm lucky and either staff or a stranger would open the doors for me but there have been times when I was ignored by staff and patrons. Also I would like to see wheelchair height accessible work out tables so us wheelchair users can transfer to the table and do our exercise that we might normally do on the floor but are not able to transfer to the floor and get back into their chairs. Also, this is a bit personal but yall need private areas with a shower and changing table etc. some of us have personal issues such as not wanting to be embarrassed because we have to wear certain types of protection IE: Diapers or colostomy bags, Foley catheters and leg bags, I'm sure you get the picture. I feel rather uncomfortable, intimidate etc when I have too lay out on a bench after showering just to put my diapers on in front of all these young and grown men and being watched and occasionally a child. I hear the chuckles and the snickers. My suggestion is if you can build a special shower room or perhaps install a height adjustable changing table with a privacy curtain in the regular locker room. I also take issue with the fact that the handicapped stall isn't wide enough to accommodate my chair and myself and 9 times out of 10. Someone who isn't handicapped has taken up residency in the handicapped stall and is just sitting there playing with their phone knowing fully well that I'm wanting to use that stall, I see this all the time, there will be two stalls open and the non handicap person will take the handicap stall. Now on to safety, I like to enjoy the steam room and sauna, but they are lacking safety rails inside them, these are slip hazards, they do make rubber floor mats for that as well. I like using the pool but must of the time the water is too cold for me and many of the older users, it causes our muscles to spasm and can be quite painful. We like the hot tub, but what we don't like is the 10 min timer, we no more get back into the hot tub and we have to get out and start it again unless someone nice comes along and does it for us. Last but not least, I would like to see the Rosenberg location turned into a 24 hour location with a his and her Steam room and sauna. I understand that the Sugar Land location is 24/7 and has steam room/saunas in each locker room. I also wanted to add this, the cycling room needs a couple of recumbent bicycles so people like myself who are disabled can participate in group classes, I also noticed that in the other group exercise room, everyone is on the floor, I can't get down onto the floor, if a couple of padded benches were added, people such as myself would be able to benefit from the group exercise's.

First time at this location and whew!…read more First 10 mins I was distraught at how poorly designed this place was.. overly congested with equipment placement + people.. Not enough open space-- people are seated/working out in the way of the weights-- inconvenient. Like literally no space in the common area, kinda looked like a safety hazard. Whoever designed this needs to never design again. I will say they had a good amount of free weights throughout, smith machines in their upper room, massage rollers & trx bands. Lovely lovely staff though, & they actually have a pool.

I signed up with Liz, she was so helpful and kind. Showed me the gym and got me signed up. Easy…read moreprocess Definitely a great gym. Clean and maintained, tons of equipment. Clean locker rooms and sauna. Outdoor area to work out and stretch. Great price, clean building. Thanks Liz, and EōS!!!

I'm extremely disappointed with the way this gym handles memberships and communicates with…read morecustomers. As someone who travels frequently for work, I made it very clear that I needed the ability to freeze and unfreeze my membership based on my travel schedule. I was told by the sales rep, Mitch, that this wouldn't be a problem -- no mention of any limitations or fees. Later, I found out there's a $5 charge every time you freeze, and even worse, it has to be done at least 5 days before the billing date (the 27th). I tried to freeze my account on the 28th and was told it was too late, meaning I'm now paying for a full month that I won't even be in town to use. On top of that, the freeze can only be applied in full-month increments -- again, not something they were honest about during sign-up. I also spoke with Donald, the sales manager, hoping to resolve this issue, but instead of helping, he doubled down on the fine print and offered no real solutions. It was clear that this wasn't about helping a customer -- it was about locking someone into a contract regardless of fairness or transparency. Mitch clearly wasn't properly trained or was just saying what I wanted to hear to close the sale. I came in with very straightforward questions and left with misleading information. At this point, I would have preferred to cancel my membership altogether, but of course, they were quick to charge a $60+ annual fee, which now makes me feel stuck and unable to leave without losing even more money. This kind of shady business practice is exactly why people are wary of gym memberships. If you travel or need flexibility, I strongly suggest looking elsewhere. This gym does not prioritize transparency or customer service.