I do not recommend you taking you bike to this shop. Jason is dishonest and unethical. I have been taking my y bike to Routes for years, trying to help out a local business owner. Not the best service or value, but he was close to my house and I wanted to help out the new business. I then made the mistake of buying a bike from him. At first he tried to dupe me out of the $450 CO rebate. When asked about it, he got rude to me and began lying to me. I hadnt even taken the bike out of the shop yet, and I asked for my money vack. He declined my request, told he he wouldnt do that. At that time he did give me $400 off the original price. The bike broke after using it 3 times. I had owned it less than a month. It has numerous issues, worst of all the main computer was out. It took them 3 months to get it fixed. When picking it up, he charged me $65. On the phone he told me $45. This was to take care of the "warrantied" items. He said he gave the bike a "free" tune tho. The bike didn't look like it had been given a tune up, it wasn't even clean. He insisted it was given a tune up
A few days later, my wife and I went on a bike ride downtown. The brakes worked fine, but it wasn't shifting quite right. After the ride, I proceed to wash the bikes and wipe them down. I typically do that after a ride. While wiping down the chain and drive train on my brand my new e-bike, I noticed that my rag was black with dirt and grease. It obviously was not cleaned or tuned at all. The amount of dirt and grease I wiped off took two rags. When I wiped my down my wife's bike, the rag was nearly clean.
Jason seems to have no morals or ethics when it comes to his bike shop. Jason is dishonest, and will lie and rip you off with a smile on his face. This is one of those $1300 purchases I'll always regret. Do you homework first, and don't buy from him. read more