We just moved to Ottumwa and we had a leak in our master bath. It leaked into another room and the…read moreceiling of our dining room. We got the leak fixed and was referred to Rod by the plumber. Rod was great. Came out the same day to look at everything. Got to work right away. He was diligent and it even cost less than our original quote. Very pleasant demeanor as well. Very glad we were referred to this company.

From the owner: We're ready to serve YOU! Dean Burns opened the first Captain Clean facility in 1973 in Stockport,…read moreIowa. His son, Rod Burns, opened a second facility in Ottumwa, Iowa, in 1994. Captain Clean serves all of Southeast Iowa and is certified by the Institute of Inspections, Cleaning, and Restoration Certification. Captain Clean is also a member of the Restoration Industry Association. Our Business Is FAMILY-OWNED We are not part of a franchise and we pride ourselves in providing each customer with high-quality service in a caring and respectful manner. Our employees understand the importance of doing the job right the first time and keeping customer satisfaction their Number One priority.

The team was great to work with. They responded within an hour and worked around my schedule to…read morefind a time for a quote. They were able to schedule me right away and stuck to their pricing, even as things changed. Would definitely recommend for any mold mitigation issue.

Damian with Five One Five Restoration helped us out when our downstairs bathroom flooded.  He did a…read moregreat job with the clean up and restored the bathroom to look even better than it did before the flooding! We had a fantastic experience with Damian and I recommend him to anyone needing restoration services.

Jim was punctual and very thorough. We had the company clean our ducts and carpet clean several…read morerooms. We highly recommend their work.

From the owner: Best in the Area! Hands Down!, Carpet Cleaning, Mold Remediation, Air Duct and Dry Vent Cleaning…read more Products: Ozone Treatment, Scotch Guarding. Services: 24-Hour Emergency Service, Air Duct Cleaning, Carpet Cleaning, Upholstery Cleaning, Water Damage Restoration, Water Extraction, Mold Remediation, Clean Out, Clean Out Jobs Brands: Butler Truck Mounts, Diatz. Locations Facts: 60 mile Radius.

We had a fire and WOW, SERVE PRO were great ! Tim the business owner was here immediately and…read moreaccessed our damage that SERVPRO could fix. He had one AMAZING crew of workers , and they all did their job beautifully. I would HIGHLY recommend them to anyone needing their service ! They are worth every penny for what they do ! Thanks to everyone who made our lives easier and doing a fast efficient job.

They were supposed to remove one room of carpet and baseboards due to water and mold. They removed…read moreall of the undamaged carpet, including the stairs which were at least 30ft from the damaged area. They removed all baseboards 90% of which were undamaged and not even left for us. This was unbelievably stressful for my Mother who now cannot use the steps. I would like to speak to someone who can do something about this. It was over a year ago and I really didn't want to complain as I have been a big fan and employee of the company. I didn't want to complain at the time and damage the company image. But I have now brought this up 3 times, spoke with Brittany last week and nothing has been done. I want to speak to someone, preferably Jeri or Tim as Jeri did the estimate and both saw the damage pre-demo. It was not a large area and the hard work my Dad did to make the basement nice has been destroyed. Please contact me as soon as possible as I will seek council if need be, for multiple reasons.

I've had a lot of people reach out asking how this ended so I thought I would share as we are just…read morewrapping up our contract with ServPro. After months of back and forth removing line item after line item of services ServPro billed to insurance but never started/completed, we were just sent our final bill reflecting the $4,000 off they charged for work not done. They took off $1,000 for how their associates behaved in our home and me acting as impromptu office manager for this site/invoice. All in all, I would strongly advise to NEVER use Servpro of Iowa City/Coralville.

Serv Pro came out to take care of cement dust in our basement. They were prompt, responsive,…read morelistened carefully, worked with me on price and what I could do to help, came back quickly for a few missed spots. Then they cleaned our upstairs carpets. Their workers are friendly , communicative and the work on both projects was perfect when all was completed. I would recommend them anytime.

Nate came out to clean our air ducts and he did a great job. He showed up right on time and got…read morestraight to work. He was friendly and professional but was also all business. We love that. He asked if we had questions prior to him starting. Price did increase from our first service in 2022 (nearly doubled) and it took some negotiating to bring the cost down but they worked with us. This is the second time we've used dream steam and if they are honorable to loyal customer pricing, we will hire them whenever our ducts need cleaning. Thank you, Nate.

Have used these folks several times before and this time I inquired about a $119 3-room special. I…read morewas not home when they did the job (my wife was) and I had advised here it was a $119 special, but if they had to do anything extra, just be sure to get a quote. After the fact, found out the price was actually $206.....I asked for an explanation from the main office and got a lame response of "did you tell the tech that you were using the special"? Anyway, no further response and even though the carpet is clean, the blatant overcharge and BS response to my question makes me a future non-customer and I urge you to do the same.

Did an excellent job. They also were able to help me with an issue I thought I'd have to hire a…read moredifferent contractor to accomplish. I will call them again for my plumbing issues.

Very helpful!! Needed some help and the Koda team came by within 30 mins. Thanks, team Koda!read more