We decided to use Butters Homes Inc to buy our first home. We were approved for a loan and on 5/23/2026 we went to Butters Homes Inc and signed the purchase agreement. On 5/27/2026 we went back and signed the remaining paperwork and paid our $17,000 down-payment. To order the home we had to pay 10% which was a little over $13,000. So we paid more than the required amount to order. We were told the home would be delivered in August 2026. We worked all summer to get the land ready for the house to be delivered. Last communication we had with Butters Homes Inc was 6/11/2026. The woman at the company said she was all set to move forward with giving our Mortgage lender all the necessary paperwork. On 7/27/2026 I contacted the company to see what an estimated delivery date would be. The salesman was very short and said I needed to talk to the woman that deals with the mortgage lender. I asked if the home was ordered and he would not answer me. I emailed the woman and did not recieve a response. I called Butters Homes Inc and was then able to talk to the woman. She told me she had to talk to her boss about a paper pertaining to our water being spring fed. I asked why that wasn't completed over the past 2 months. She then said well I wasn't sure if you were wanting to move forward. We paid the down-payment to order, I signed the papers and was told the house was being ordered. They had cashed the check already. She never contacted me with any questions. So they cashed our check, never ordered the home and never contacted me with questions or to tell us to pick up the down-payment. At this point my loan approval had expired on 7/16/2026. So now they have our money, we have no home to move into and no real explanation as to why. Come to find out she had never even sent paperwork to the mortgage lender, contrary to what she said. My family is devastated at this point. This company is negligent, incompetent and dishonest. They ruined our dream and now we must start all over. read more

If I could leave a negative star rating I would! Unless you want threatening phone calls and the owner to show up to your home because of making it known that you are a unsatisfied customer instead of trying to make it right and leaving it to have to dispute your charge on your card to get money back then I would NEVER use these guys! How UNPROFESSIONAL, RUDE, and ZERO CUSTOMER SERVICE! I WOULD NEVER refer these people to anyone I know! Considering they went to a job three times made a mess, couldn't manage to do their job, SEVERELY over charged and changed the already quoted price and tacked on a extra $125 to turn around to have to come back a SECOND time to come out and fix something they should of done right the first time! And the THIRD time they came to have to find the septic that was supposed to be found the first they were there. Considering they added extra charges that was NOT disclosed at initial phone call when the scheduled appointment was made. Had to be referred to a secondary contractor they apparently work with often that also had nothing nice to say about them. On top of that fighting to get money back because of the dissatisfaction of the quality and not being able to have decent customer service now the company calling and leaving voicemails and harassing people by coming to their homes when they have no business being there considering their job is "done" to try and intimidate people. I hope this saves someone the agony of dealing with this crap. read more

Brandon was communicative, responsive, reliable, and persistent. We have a long lateral out to the (Elmira) city sewer. He had been here in August and cleared the drain (or so we thought). We could see the water running freely in the cleanout port. But it had clogged again by January. He came out on Martin Luther King Jr. day, put the auger to it, and within 20 feet pulled a big clump of hair, wipes, a few tiny tree roots, and a plastic bag. The water ran out, but it was still running slow. A lesser repairman would have called it a day. Not Brandon. He put 150' of cable into it. Pulled out one more clump of goo. Still wasn't running. He got the water jet and ran it down the pipe. Hit something at the same 150' that even the water jet couldn't dislodge. Came back the next day with a second cable for the auger. It only took another ten feet for him to pull a massive plug out, with more wipes and hair and a light pull chain (who puts a light pull chain down the toilet??). The water whooshed out at that point, and no amount of flushing could back it up. I'm confident that Brandon has put our lateral back into proper working order. Good job, Brandon! Yelp is offering to let me upload photos. You really *don't* want to see photos. Trust me on this. read more