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    Roth Nursery

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    5 years ago

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    Zwilling  J.A. Henckels

    Zwilling J.A. Henckels

    2.1(48 reviews)
    5.0 mi
    $$

    Visiting my local Costco, I learned from a Zwilling Ambassador that my tired thirty year old paring…read moreknives are covered by a Lifetime Warranty and I should let Zwilling know. After a few email exchanges I sent in my old knives and received two brand new replacements with no fuss or quibble. What a testimony to the commitment to quality and everything that Made in Germany stands for. Bravo Zwilling!

    I purchased a Staub 3.5 QT Braiser with Glass Lid, Citron - Factory Second. The company promoted…read morefree shipping on the website but I was billed 14.99 for it. Zwilling picked the cheapest and less effective way to ship the item - Fedex SmartPost. Fedex estimated delivery date is 20 days not the 5-7 days they indicate the service takes. I contacted Fedex and they indicated since the service is the cheapest service they had Zwilling would have to contact them to submit a claim. This claim would address the time frame and where is the item since the last scan on the item was 7 days ago. I contacted Zwilling twice for their assistance in this matter but they were uncooperative. Once an item leaves their warehouse they don't care and will not get involved. I left a review on Zwilling's website regarding the experience and they reached out to me via email offering me two options - replacement or refund. I immediately provided a response to replace the item and then they replied by rescinding their offer. I am in shock how this company operates. Who does this. ZWILLING is a company with poor culture and poor core values. The service I received was the poorest I have ever experience. BUYER BEWARE!!

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    Zwilling  J.A. Henckels
    Zwilling  J.A. Henckels - Invisible meal

    Invisible meal

    Zwilling  J.A. Henckels - Beautiful Staub Dutch ovens

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    Beautiful Staub Dutch ovens

    Roth Nursery - gardening - Updated May 2026

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