Grossly overcharged for mounting 2 tires.
Service: Mount 2 motorcycle tires on rims carried into shop.
The good: Friendly knowledge Service, quick turnaround, replaced valve stems without being asked.
The bad: Owner did not double nut stems until asked. After service completed, owner stated had i purchased tires at shop cost to mount and balance is 29.99, since I carried in tires in mounting and balance was $80 per tire. Total cost to only mount 2 tires was $160, no balance was performed but was charged.
In all fairness, I expected some type of fee for bringing tires in however a 275% increase in cost is simply price gouging.
I had hoped I found a shop for inspections and oil changes unfortunately they took advantage and lost a customer. I will be sure to share this experience online and I will take my business back to the dealerships.
Response to owners comments: He is correct, the tires were balanced with beads that I provided that are dumped into tire while mounting. The point he misses, he charged to balance the tires on a balancing machine. A service that was not needed/performed but he charged for it.
I mentioned replacing valve stems as a positive however, the service was not requested nor required. The stems were not leaking and the tires held 30#'s all winter. Again a service performed and charged without my request or knowledge until after one tire was completed and they destroyed the other stem on second tire attempting to remove.
As a previous manager of a auto service shop, the number one rule is never perform a repair to a vehicle that adds cost to the bill without approval from customer.
Lastly, I have no issue paying a fair price for service (in fact I tipped the mechanic $10) however price gouging is a poor business practice. However its clear he believes even a 200% increase on rhe most basic service is acceptable.
FYI. I will gladly attach my bill here shortly so anyone can clearly see the charges for themselves and draw thier own conclusions. read more
