Ever since Ken Stanton was acquired by Private Equity-owned Music & Arts, customer service has…read moreplummeted. I recently needed to change my billing information as I got a new debit card. However, if you need to make a change to your billing information associated with lessons or music rentals, it cannot be done online, only over the phone. When you call, expect at least a 30-minute wait for "customer service". I finally called the store, and they were able to correct my billing information for lessons but not the rental. Then I had to spend another 30 minutes trying to get the instrument rental billing fixed. I finally just paid off the instrument balance so I wouldn't have to deal with them again. Finally, the way lessons are handled is a complete scam. Prior to the acquisition, if you needed to cancel a lesson in advance, you were not charged. Now you are charged regardless of when you cancel. You can "make up" the lessons, but this is nearly impossible during the summer when multiple weeks of lessons are being missed. The teacher doesn't have the flexibility to do that many make-ups. In short, it is a total scam. We will be looking for a new lesson location.

Came in looking to get my guitar restrung, left discovering that this store has WAY more and staff…read morethat are super knowledgeable. I spent a good amount of time in the Pro Audio keyboard and workstations area. Will be coming back again.

Professional and pleasant staff. The luthier/owner Matt handled a peg hole crack repair within 48…read morehours (with initial ETA at 4 days). His demeanor is authentic, kind, and experienced. The analysis was quick with several options provided as well as advisement to adjust the bridge for ease of learning & playing. The repair, tuning and cleaning up the instrument was reasonably priced. Violin sounded wonderful on arrival and the whole process super smooth, prompt and friendly. If I upgrade my violin in the future I will shop here first. Exceptional turnaround, fair pricing, excellent quality of workmanship and wonderful customer service.

Great service and commitment to quality. The staff truly cares about ensuring that young musicians…read morehave a great musical journey. My DD snapped the neck of her cello and they replaced it with no questions asked.

My son recently started classes here and absolutely LOVES it. Located in roswell this place is in…read morethe cutest building. Great instructors and great administration. I highly recommend this place!

I'm so impressed with how they approach learning guitar! I'm 50 and it's no your fathers approach…read more I started after my youngest started taking lessons with Matt. I was impressed how he was learning rock songs and theory at the same time so I decided to take lessons at the same time with Kevin. Before Thunder Road I had taken lessons as a child and tried again when I was 40 and still didn't feel like I was learning the songs I wanted. I was stuck in the Hal Lenord method. Thunder Road's approach is so different! Not only was I learning the songs but for once I truly understand the theory. It's been about a year and I still love it. I look forward to my lessons with Kevin. Whether it's for you or your children I highly recommend Thunder Road!!!

My 3 kids go here for Piano and singing lessons. Three great teachers all very different and suited…read moreto their styles with different teaching styles. A year ago I took them there and there was a month free for trial lessons so I took up singing lessons. Something that I have been wanting to do for 30 years. I love it. my 30 minutes of pure bliss every Thursday. The school is very well organised. They are very particular about the teachers. you will find very passionate professional teachers that have been doing this for a long time. The organisation is so good that it makes it one of the most reliable music schools in the area. Teachers won't change ( low turnover) and very well trained. Please take a look at the school and I swear you or your kids will get one of the best music educations here.

Having enjoyed a public holiday performance by singers representing the North Fulton School of…read moreMusic, I called to inquire regarding their program. I learned of their services, available agreement options, and a trial offering program. With this in mind, I scheduled our first "trial" lesson. However, when we arrived, we were to discover that the administrator had neglected to schedule the appointment with the instructor. Worse, that instructor was not accepting students on our preferred day, despite our originally having been informed otherwise. With forgiveness and hope encouraged by the quality of the facility and its popularity, we scheduled an alternative instructor and, for a time, enjoyed lessons as scheduled and of great quality. However, several months later, our instructor chose to pursue other endeavors resulting in our transfer to yet another teacher. We remained committed and continued on. In the coming months, we were to be treated to multiple, same-day cancellations via text from our instructor. "Multiple" representing the majority, of which there were also a handful of others with no more than a day or two of notice. When this occurred, we agreed with our instructor to lengthen subsequent lessons by the time missed due to cancellation. However, there was never a clear accounting provided and management, despite the number of occurrences, chose to never contact us directly. After about six occurrences impacting our weekly lesson within a little over three months, the last without promised response concerning rescheduling received at all, we finally chose to cancel our agreement and provided the required 30-day written notice to do so. Management acknowledged our cancellation, informed us of a pro-rated amount yet to be billed, and offered lessons for other instruments; without expressed concern for cause or further effort to retain. We declined. If...you live within a mile or two of the school, are incredibly flexible with your schedule, have no concern for regularity, and have no need for enhanced services such as web-based student/teacher portals; the North Fulton School of Music may be for you. Alternatively, and unfortunately, you may wish to pursue your lessons via a JoyfulTunes application as we ended up doing. It capably demonstrates as much concern as that which we experienced.

Nothing but a pleasant experience at the Alpharetta location, they offer great lessons for the kids…read moreat fair prices. We have bought plenty of musical instruments from them as well. Rally fair prices too, they also offer payment plans through synchrony credit card.

Had a great instrument purchasing experience here. The person helping us was very knowledgeable and…read moredid a good job adjusting and sending back different options for us to try. Check out took a bit longer than expected but we are happy overall with our experience with music and arts Alpharetta.

I waited for over 10 minutes and the owner was chatting with a pal and didn't help us. I left and…read morethen my boyfriend apparently tried out a guitar as he does at other music stores, and the owner kicked him out of the store. I called back today to follow up and see if we could come try out some of the beginner-friendly guitars, the owner berated me unbelievably over the phone, called me a liar, and explicitly said multiple times that I have never stepped foot in his store, which is untrue. Rather than taking accountability for poor customer service and working with us to meet us in the middle, he repeatedly insulted us personally, called us liars, and yelled at me without letting me get a word in for about 10 minutes before hanging up. Maybe if they kept an eye on the front desk, they would've recognized me. This is the first review I've left on the store, but he also accused me of leaving a previous one star review, which was pending and invisible until now. Based on my interaction over the phone, I gathered that he personally stalked my boyfriend's name and information on Google reviews to find out that I am associated with him, connect me to my phone number, and berate me. Absolutely unprofessional and inhumane. He refused to check the cameras and called me a liar, called us immature 10-year-olds , etc., while I calmly explained to him that his behavior was very unprofessional. As professional music teachers and musicians ourselves, my partner and I highly recommend Ken Stanton, Guitar Center, or Music and Arts. This man treated us incredibly hatefully and the quality of his gear is not competitive with other options in the same mall, so you would think he would make up for it with customer service. Do not come here unless you wanna be yelled at and spoken down to, and price-gouged.

Met Eduardo and found him to be extremely warm, approachable and knowledgeable about music. He…read moreplayed piano for us and we were absolutely stunned by his talent! We have never had such a wonderful experience in a music store before. This man shows such passion for music. There is no way that anyone who truly interacted with this man could walk away and not be enthusiastic about learning music. I'm not sure about the other rating being so low. Perhaps someone just venting and not knowing what they are talking about.

Sara and Josh are very energetic and knowledgeable. They have made music fun for our boys.read more

I highly recommend Tritone. My daughter has been learning piano with Ms. Sarah for almost a year…read more We are having a great time and I believe we will continue this happiness in our future learning. Here is a few background I want to share here: My daughter started her piano since she was 5 but stopped for a while when she was 7. The reason that we stopped are: 1) part of my reason (interfere a lot with her practice) and 2) her previous teacher's style didn't fit her. We are so thankful that we found Ms. Sarah from a friend of mine. Now my daughter finds her love to piano and music again. She even would love to challenge herself on her practices. We don't have to have our fights on when and how to practice piano everyday because Ms. Sarah will show my daughter how to practice and to deal with her feelings. She makes sure everybody is in her comfort zone and willing to try new stuff at the same time. I think another best thing about Ms. Sarah is her passion. You will be sure that she loves teaching piano. She cares about her students and their parents too. We keep very good communication with each other since the first day we met each other. So as we work together, the kid is getting happier and more confident. So do I. Oh, it seems I cannot stop myself. She's the best teacher for us. Give them a call and start your lesson. You won't be disappointed.

Knowledgeable, friendly, and with the inventory to boot! Great, long running institution in…read moreAtlanta/Chamblee.

Always a good experience here! The stock is great. The staff…read moreIs knowledgeable and friendly. The atmosphere is not pressuring. We've bought, sold and consigned a number of items and always please with the outcome. And it'a a great place to find your next go to instrument! Parking can be tight so be patient.

My daughter went with friends to this new addition to the community in the Kroger shopping center…read moreat Hwy. 140 and Hickory Roads. Daughter said she had a blast, place was really fun for her and her friends. When her birthday rolls around in the spirng we have music art party at PMA. Cool concept ;~)

My son takes drum lessons with Jonathan at Play Music and Art. From the friendly face at the front…read moredesk each week to the kindness and encouragement I've witnessed of all the instructors here, can't imagine taking my child anywhere else for music lesson.