I have been renting a house managed by Rossman Realty Group for the last 6 months and so far I am very happy with my experience. Cheri has been helping us since day one and has been fantastic. Robert did our move-in inspection and semi-annual inspection and he was really good about accommodating my work schedule. The only minor suggestion I have would be to switch the provider for paying rent online due to the extremely high processing fees - thankfully there are alternatives to paying rent, such as sending a check or thru your banks online bill pay it just may not be as convenient. read more

I would not trust that Compony at all. They have my property for a month not rented and each time I contact them the respond the same ' we have pending application'. Great trick! After I left Andrea telling the price was hight. Why it was not disclosure before we sign the contract or at least in one week!!?? I price is the lowest in the complex. Be carefull with their ' we have pending application. read more

If I could give zero stars, I would. DO NOT RENT FROM THEM! They do not care about tenants and will do everything they can to take your money. They didn't even review my move-in inspection when I moved out, and if I hadn't gone back to ask questions, I would have been charged for damages that were there before I moved in. Lisa King is extremely unprofessional--she talks down to you and tries to make you feel stupid when addressing concerns. This company makes up their own rules, ignores tenant rights, and treats people with zero respect. They are truly the worst rental company I've ever dealt with. Rent anywhere else before you go through them! Do not rent 2720 soaring Hawk. The air conditioning is 19 years old and when I asked for it to be fixed because my house was continuously 80-85 degrees with 3 little kids in the house. They said no, then said if we'd pay 1500 they would cover the rest. Sick. There are several other things wrong in the house too! read more

The company refused to provide us with a copy of the lease they created for the renter of our property. When I asked about details of the contract the agent lied about the pet policy. I finally got a copy of the contract when I told them I needed it for our attorney. When I read it I noticed that our "12 month lease" was written for a period over 13 mos. Horrific experience. Check out their poor rating with the BBB. One star is too many. read more

Terrible. Run as fast as you can. I entrusted my investment property to these low class losers. They literally allowed a grow house operation inside my property. All the vents in the master bedroom bedroom had been taped over, the windows were covered up with boxes and plastic, all the carpeting in bedrooms were taken up stored in the attic then laid back down without being reattached so it was wall to wall carpet in the bedroom area just moving all around. They hunge apparatus from the ceiling all over, hundreds of nail holes in all the bedroom ceilings and leaking from an extra indoor a/c type unit sitting directly on the concrete inside master bedroom. AND they literally drilled two sided by side 4 inch in diameter holes from the outside of the concrete house directly into the masterbedroom for a hose from the outside water system to water the grow plants inside. Then they drilled the same type holes running into all the bedrooms out through the front of the house from the garage. So I literally had all these huge holes all over the outside into and all over the inside of my house. Snacks mice anything could fot through those holes. The management company said they weren't responsible for anything the tenants did as long as they paid the rent. AND they didn't pay the last two months rent so I demanded the whole deposit and they took out their monthly fees and fines they charged the tenants for late payments but the tenants had disappeared of course and weren't found. I'm out thousands of dollars with a destroyed house because of them and they still think it was a good idea to take out their fees! Don't even think about hiring these P'sOS. Oh and after trying to make sense of everything and consulting an attorney I looked back through our email conversations and I'm pretty sure now these people in the Rossman management office were in on the grow operation if not theirs or their relatives and getting kickbacks and profitting off of The GROW HOUSE!! Sinister evil company. read more

Well we have been waiting since last year on getting the screen enclosure fixed. Bugs in lanai at night and back door is falling off. Called numerous times to get an update since we are going on 6 months. Then the maintenance guy gives me an attitude like it's my fault I'm calling him and bothering him. It's truly unbelievable. Stay away from this place. read more

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Renter's Beware! This is a horrible property management company. The day we walked into the rental unit started our nightmare with this rental company. The main front door has broken glass storm door with glass everywhere on the front porch. I have children so this was a safety issue. It took 10 days for them to come fix it. Also, I was told the unit would be cleaned prior to move in and it was not. It was filthy, bathrooms, dirty floors, dead roaches everywhere. I have photos to prove it. Three months into the lease we noticed mold growing on the ceiling and it took several days to have someone from their staff come out and look at it. They sent a worker to just spray bleach on the ceiling. Well, THE MOLD came back and even spread to several areas of the townhome. The vents were covered in MOLD in all the bedrooms and bathrooms. They delayed sending anyone out for weeks and when they finally did it was not anyone with professional experience in dealing with mold. After months of living in the townhome in this unhealthy situation, I finally hired my own mold inspector. A licensed professional inspector who took a very detailed report, over 80 pictures and specimens to a qualified lab. They concluded it was indeed mold. The test results from the lab showed high levels and recommended we leave the property. My family went to stay in a hotel until we could find another place to live. Rossman Realty and the owner of this property have zero regard for their renter's health. All they care about is making money. They withheld thousands of dollars from our security deposit. Also, they refuse to refund the HOA $1000 deposit that we gave them. We contacted the community HOA and they told us we would be refunded no problem but since we wrote the check to Rossman and they paid the HOA they can only refund the check back to Rossman. We reached out to Rossman and told them this but they refuse to refund any money back to us. This is a total scam! *****ALSO THE TOWNHOUSE IS BACK ON ZILLOW FOR RENT!! THEY ARE ASKING $500 MORE THAN WHAT WE WERE PAYING IN JUNE!!!!! I HAVE BEEN IN CONTACT WITH NEIGHBORS THAT TOLD ME NO MOLD REMOVAL COMPAMY HAVE BEEN THERE SINCE WE MOVED OUT IN JUNE. THEY ONLY SENT IN PAINTERS AND LOWERED THE A/C. I DONT WANT ANYONE ELSE TO GO THROUGH WHAT MY FAMILY DID SO PLEASE DO NOT RENT THIS TOWNHOUSE UNTIL THERE IS PROOF THAT THEY TOOK CARE OF THE MOLD. I DO NOT RECOMMEND ROSSMAN REALTY. PLEASE DO YOUR RESEARCH WITH THIS COMPANY. read more

Worst company ever!! Staff is very rude, not to mention they give you false hope to take your app fee and then they act like they never did a darn thing wrong!!! Don't be a sucker like we were. read more

I been a tenant for this agency for over 3years after that they came up with an unpleasant notice of a random inspections every 6 months after not having one in 3 years I hope the owners sees this and realized that I feel that my privacy is been violated its property is on 1 piece and never missed a payment. I hope people take conscience of this before trying to deal with this agency .Great people working in Rossman specially in Leehigh acres Latonya is great people great service but I feel that my privacy is been violated I don't see no reason on this I'm not a tenant on section8 or nothing similar just a regular hardworking person. Have a great week. read more

Tina Kucera Realtor Cape Coral, FL We sold our home and this Realtor represented the buyers. She had them overbid the asking price and then attempted to try and find fault with the home to lower the price which did not work. At the time of offer acceptance we asked and had in the contract that the house was not contingent on appraisal. This realtor stated no the buyers will cover the difference, 2 days before closing she called and stated the buyers were backing out unless we lowered the house price. We were in the middle of closing on another home and planned on using proceeds towards it. she offered no negotiation. We were told the lender would not loan them the money, I actually called him and he said this was not true. The whole ordeal with this lady was a mess. She is a nasty person with an attitude. No wonder Relators have a bad name - YOU ARE A PRIME EXAMPLE OF WHY REALTORS HAVE A BAD NAME read more

Scam artists. We were tenants for 5 years and left the place in better condition than we found it, but still didn't recover our security deposit in full. I think they probably attempt to keep a certain amount of everyone's deposit and expect very little kickback about it, but I will be taking them to small claims court and filing a complaint with the BBB. They didn't even get the condo cleaned... read more

When you submit a $60 application fee and its 60 for each adult, they will make up a reason of why you're not approved but this information is not available until you call about the status. Not friendly or professional avoid this scam company. read more

absolutely terrible!!! I think they make their money off application fees. Took my deposit on a house. apparently took other deposits as well. I was the first one who posted a cash deposit{money order} the story they gave me was impossible. The definition of the word deposit is to hold!! even in their application it is called a HOLDING DEPOSIT except they don't hold. Consider this a warning when they answer the phone Rossman Realty hang up!!! read more

Watch out for Rossman Realty when you move out. They are very deceiving. They give you a checklist for move out detailing what needs to be done. We followed it to the "T" and had carpets cleaned and deodorized, floors mopped etc. We even cleaned cabinets crevices between appliances and cleaned the appliances themselves to the tune of perfection. You'd be better off not cleaning at all since they tell you it was not cleaned to 'their liking.' We were charged nearly $500 for bogus reasons. They went and cleaned the carpets again, had the house cleaned again and had generic receipts trying to justify the charges. I rented a commercial space from them as well and they tried to take my deposits there too. Look them up on the web for reviews under Rossman Realty, Rossman Property Management and you'll see this is a pattern of unprofessionalism. If you don't HAVE to rent from them, DON'T DO IT. They are wonderful while you are with them but good luck getting your deposits back. I should have heeded the warnings when I researched them prior to move in. I rented for nearly 4 years from them and this was how they treated me and many others. Do yourself a favor and look elsewhere. If I could rate 0 I would. read more

Susan has always been helpful, professional and had my best interest at heart. I appreciate all her knowledge and input in selling my mother's properties. read more

Have rented all my life. This company by far is the best one I've ever rented from. When anything goes wrong, they take care of it right away-- not like the other companies I've rented from before. read more

leased a three month seasonal condo from Rossman 2014 and the experience was as bad as it gets. It is now the last of June and we are still waiting for our security deposit return after they promised several times . Leased it from MLS listing sheet at the asking price, then they tried to get an additional $200 per month. after we agreed to take it. No one there to let us in the first night although they knew what time we were arriving so we had to spend the night in a hotel. Not a reputable, truthfull firm. read more

These people are so incompetent ,you must NOT list your Rental Property with them . I trusted these people and they failed to inventory the appliances between Tenants and by not doing so I loss the new Washer and Dryer I had purchased, I would strongly recommend you take your business elsewhere . 2929SW. read more

Worst property management ever!! Never return calls, takes FOREVER to get anything fixed, and will LIE TO YOUR FACE when questioned about ANYTHING!!! Run...RUN NOW!!!! read more

I have to start by saying about 2 years ago I applied and was denied due to my credit. I was upset and had a bad taste about this company. They told me if I fixed my credit I could reapply. I moved in with family for sometime and worked on my credit then got burned when I rented with another management company. I found this house down the road and it had a Rossman sign. I hesitated but applied and was approved! After what happened a couple years ago I didn't trust them but they were right. My credit was the issue and now I am happy in a nice home thanks to Rossman. read more

I rented from Rossman Realty a few years ago and my husband and I were very pleased with the service and staff. I rented with them for about 3 years and never had any issues. I moved to Miami is the only reason why I'm not renting from them anymore. But I do recommend Rossman to everyone. read more

Just completed a six month rental on a vacation home located in the yacht club area of cape coral. The property managed by Rossman Realty Group is located on Delido Court and is in need of major repairs and updating. The furniture mainly the beds were so uncomfortable we had to purchase mattresses. The ceiling is stained and coming down in several places, believe the roof needs to be replaced. Issues with the AC unit (rats had eaten the duct work) which allowed the cool air to escape outside. This took over 2 months to repair. Meanwhile the AC was cranking 24/7 with sky high electric bills. Because we were responsible for anything over $100/month, you can only imagine the extra hundreds of dollars we spent. Of course when we asked for credit for the overages (because of the repair issues), we were told flat no, stating there was no justification. We spent 4 months with over 98 degree temperatures (inside the house) and had to buy 3 fans just to have some air movement. Repairs came very slowly if at all for this property, and we would advise anyone wanting to rent this place to see it before you sign. Also, we moved out, the place was left spotless and we were still charged a cleaning fee of $150.00. Just so you know, there is no internet at this property, so bring a hot spot if you need access. I certainly could not recommend this property or the manner in which Rossman Realty handled matters. read more

terrible service,very bad, that agent after charge my money,no matter to me,also hang up my phone,so rude.I'm not gotta coming back,I hope you close down for good read more

I had been calling on a property for weeks with no one calling me back. I also drove out to their office to request a showing on the same property. After having to call back several times to see what was going on, they then scheduled an open house for the middle of the day while I was working and gave me 2 days notice. I had to request a longer lunch and make up hours because of it. The girl showing the house couldn't even answer any questions about the house or their rental procedures. I looked at the property on a Thursday and came in Saturday morning to pay the application fee. I called before I came to tell them what property. I told them again what property when I got there. Then they call me Monday morning and say the property had already been rented before I turned in my application. Which how someone got approved within the same day when it says on their application it takes 3-5 days to approve is beyond me. They took my money for a property they did not even have available. And now I have to drive all the way out to their office again and waste time and gas again to try to get my money order back. This place is more of a hassle than they're worth. Don't bother. read more