It's a damn shame I was forced to give these people 1 star!
BEWARE!!! This company ran my credit without approval, I never even gave them my SSN, I'm not sure how they got it!
I contacted ross welding and spoke with Gary on Nov 18th to rent two propane tanks to heat my home, over the phone they seemed really nice even told me they think they dealt with my parents 20 years ago. They came out to my house to survey the area and make sure all the existing plumbing would work. They told me I would need to install a new gas pipe (my copper pipe and regulator would not work) I also had some wood I needed to remove. He gave me a credit application to fill out and told me to call once I got the wood moved and the pipe installed.. It cost me 200.00 to get everything ready. I called them back on the 25th to let them know the gas line was installed, they said we will be there in the next couple days. It's now 30 degrees! I call them on the 27th to find out when they will be coming. Gary wasn't available but they sent more people to my house(I was working). I'm not sure why they went to my home again but the same result, the guy they sent calls me and says we will have Gary call you to set up delivery. No one called! I called on December 2nd to find out what was going on, they said Gary was out on the road and to call back. December 7th I get a notice from creditkarma that there was an inquiry on my account and my credit score dropped. I never gave them my info, not sure how they got it. I called them on the 8th this time I was told Gary was on vacation and that he was the Only person that could help me. I asked about the credit inquiry, he couldn't tell me anything, Only Gary! I spoke to Gary today, he told me the owner has decided not to sell me propane. I'm not sure why, he said I would have to speak to the owner. I was paying cash for the propane, almost 700.00. I have Never dealt with Ross before! I have no idea why they led me on for almost a month! I had an appointment with another company but after meeting with Ross, I canceled it. Now we have a big storm coming and I have no propane and my credit score dropped 38 points. I have nowhere else to go so my children are stuck in this house with no heat! Thank you ross! read more