Sam Adkins, The best lycon wax in town... and she does a pretty damn fine mani pedi tooread more

I can't express how disappointed I've been by Marlow Nail and Beauty. Not in the treatment itself,…read morebut in the attitude and management style of the owner cum manageress, and the customer service. I signed up for a course of treatments, at which point she was oh so happy to take my money. The iLipo was advertised as hour long sessions, after which you could use the salon's 'gym equipment' to enhance the treatment. In reality, the cross trainer was broken for my 1st 3 sessions and so I couldn't use it. In a later session someone who had just finished her treatment was on the cross trainer when I walked in, and the therapist asked me to get undressed and lie on the bed. I explained that I felt uncomfortable doing so in company and so the other lady was asked to leave until I was on the bed covered with a towel; awkward for both if us. At this point I emailed the salon asking if it was possible to get my money back if I cancelled my remaining sessions. I was sent a very brusque note saying 'no'. Rather than waste money I therefore resigned myself to finishing the course. The next day after work I drove to the salon (20 miles from where I work). Stuck in traffic I rang and gave my name to the salon manager who said not to worry, just get there ASAP. When I arrived (only 5 mins late) I gave my name to the same woman only to be told "but you cancelled your appointment. The staff have gone home." I was FUMING. She didn't even offer an apology unt I was walking out of the door, let alone offer to re-imburse my petrol or parking costs. Very reluctantly I re-booked the final 2 appointments. The final straw then came when I got stuck working late and called the salon to say I couldn't make my last appointment. It went to voicemail so I explained and asked them to contact me with a new time. I then received an email telling me that it was too late notice and they wouldn't re-book!! Despite the fact they had cancelled on me with NO notice previously. I am so angry and upset - what a waste of time and money. Please please please don't be fooled like I was - DO NOT USE THIS SALON.

So delighted to have a cut and colour at Hair Studio Maidenhead last week. I haven't been there…read moresince new owners took it over and the difference is amazing. Kelly created a fantastic colour for my hair and gave me an amazing cut. Everyone in the salon was so nice and friendly (I hate snooty salons) and there was much laughter between clients and staff. It honestly was such a great experience. I'm getting married next year and will definitely go back to have my wedding hair done there. I have booked my next appointment for seven weeks' time and am already looking forward to going back. Can't recommend highly enough.

From the owner: We offer a professional and friendly service. We cater for…read moremen, ladies and children. We also have two beauty treatment rooms and a luxury pedicure spa chair. Treatments include, gel nails, eyelash extensions, spray tanning, facials, massage and waxing.

I went to Hollywood nails for the first time yesterday for some waxing. When I arrived, I was…read moregreeted by a friendly receptionist, who directed me to the downstairs salon. With my first impressions being fairly good, my expectations were heightened. Little did I realise that it would all go downhill from here. During the waxing, the beautician made no effort in talking to me. This didn't worry me too much as I was nervous about the waxing anyway. I was informed that the full leg and bikini line waxing should take about 45 minutes on average. When the waxing only took 10 minutes, I was rather alarmed. The beautician asked me to get dressed and meet her in the next room for her to thread my eyebrows (which she actually did a good job with). When I went to pay, I was informed that there was no card machine and they only accept cash, even though there were no signs up to say so. I had to run across the street to get the money out. I realised after paying that there was also a sign up outside the window saying £5 off when you spend £30 or more. Now as my total amount came to £33, I should have received this offer... But I didn't. Because I felt she was rushing me, I didn't have time to check my legs and bikini line until I got home. The beautician had left several patches on both legs and also bikini-it's like she had just done at it instead of doing her job properly! I tried to find an email address to write to them but there is only a telephone number advertised so I can't even complain unless I go directly into the salon. Not impressed. Will definitely not be returning!