I went to Ross last week. I went in and got a cart. Started to shop around and the store was absolutely destroyed. You couldn't even get through with a cart with all the merchandise all over the floor. Then I looked down at the cart I had and I immediately left. There was hair all in the wheels of it and so dust on it. It was so gross. read more

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Used to be great to shop at, but this summer I've had to leave merchandise behind several times because the line is long and slow. Today there was one cashier and 7 people in line at roughly 12:20. If i cannot get in and out during my lunch I will shop elsewhere or order online. Time is money! read more

I used to love Ross. I remember going into my first Ross store back in 2016 when I visited Rockford, IL. I bought 3 pairs of shoes for around 89 bucks, and one of those pairs were 14 bucks, and they were Nikes!! Actually, all of my shoes were Nikes!! I have to say, that must have been a fluke because ever since then, I have not been able to find ANY shoes in my size! I wear a size 16, and sometimes shoe in 15. You cater to sizes 13 and under, but it seems like you stopped caring about people who have bigger sizes than 13. I go into stores, most of them are depleted. I went back to the Rockford store after 6 years on my way to drop my mom off in Indiana only to see that they had tons of size 12, but NOTHING over that!!! What is going on as to why y'all can't get more BIG sizes shoes in your stores? I was elated when a Ross came to my hometown in La Crosse, WI. In 3 years, I've only been able to find 1 pair of shoes in my size, 3 years!!!! I was told for awhile that it was because the shoes go fast. Ummmm, no they don't, and sizes that I wear, the would hardly go fast. The median range of shoes is 10-12. I wear a 16, and I doubt people are buying them so fast that I NEVER see them in the store...come on now!! I've been in 3 Ross stores, and all of their inventory was the same. If you were anything over 13, you are left out! I'm tired of it! I go in the Ross stores at least 4 times a week! You can't tell me you're moving merchandise like that around! Not to mention, why are your clothes always out of order and never the right sizes! The quality has gone bad and so has the care for larger sizes!!! All of the Ross locations are the same. Sadly, Rockford didn't have my shoe sizes, of course my hometown didn't, and a location in Franklin, IN!! I wish you would order more bigger sizes!! Why are you leaving these sizes out?!!! read more

i would never shop there every again the manager brittani was very unprofessional she yelled at some people that I think was cleaning the bathroom they didn't have any uniform on like they worked at Ross so I'm guessing it was a cleaning company . I asked to use the restroom due to health issue as a female and she told me don't I see the people in there cleaning the restroom and I could go somewhere else to use the bathroom . I never felt so unwelcomed in a store like I did at Ross . I don't even understand why the bathrooms are down during business hours . Also it was a lady swiping up so much dust she wa sneezing very bad I feel bad for that cleaning company . this store needs new management that are people friendly and that have customer service skills . I hope no one ever experienced what I did there read more