I stayed here for one night. It was for business. It was not worth the price. Microwave and fridge…read moredid not work. Fridge was full of water. A small red stain was on the bed sheets. The door was missing a security chain. The door did not fit well. Not the safest feeling. Bathroom door frame was rotting. The AC unit had all its buttons removed. Very strange. Hard to set the thermostat. Would you $175 to stay here?

Price quite decent, location convenient (close to Highway 401), clean, and customer service quite…read moredecent. Was feeling too tired to keep driving for the night while driving home from Montreal, so pulled over in Napanee. Ended up finding this motel, and decided to give it a go. I called to ask how much their rate is, and to my surprise, it was $10 cheaper than all of the online reservation prices. M'lady and I proceeded to the motel, and got a room. The room we got was the last of its size based on what we were told, so it smelled of smoke (every other room seemed to be a smoking room), which was bearable. There was a microwave, mini fridge, and an LCD TV in the room. The room was clean, and all-in-all pretty comfortable. It wasn't very large, but I'm not complaining :-) I'd definitely say that for the price, the value of this room was through the roof. I'd definitely stay there again.

This hotel gets a three from me. I was going to give 2 stars, but the checkout clerk finally…read morelistened to my concerns & offered to comp the parking (which is freaking ridiculous for a hotel with a private parking lot), so I'm being generous. I stayed in Kingston for my birthday at the Days Inn & decided to try another for my little Halloween getaway this October. Why didn't I stick with the hotel that was so good? I had a horrible breakfast experience on the drive here, so I realize that may have coloured my mood a bit, but I was happy to reach Kingston. I paid extra to stay at a hotel with an indoor pool. Imagine my disappointment when I arrive & find out that the pool is in a separate building, so you need to walk across the parking lot in your bathing suit & wet after to go to the pool in the late October cold. Nope, no thanks. & don't say, Oh well, you could change. & try to put clothes on a wet body & freeze to walk across. No. I was VERY surprised to find out that this hotel charged an extra fee to park, almost $10/day. I hadn't noticed that in the fine print of my booking, but have you ever paid extra for parking in a hotel that has it's own lot? The only hotels where I have were in downtown city centres. This hotel has its own private lot like a regular hotel. A little extra way to rip people off. That alone will keep me from staying again. They tried to charge me $50 PER NIGHT fee. I've only ever had US hotels do that. Usually it's a flat $50 or $100. That would mean a $200 hold on my card. I did tell him at check in that was crazy & he reduced it to $150, still stupid. Go back out to the car & can't find the elevator. Walked all the way back to the lobby & asked if the elevator there was the only one. Was told that only goes DOWN. To where, I didn't know. I told them if I'd known that I wouldn't have booked. Go look on the Agoda website right now on the Overview page. It says under Services & Conveniences: Elevator. I have RA. I do not book hotels without them. She asked if I needed help & I said yes, explained I have RA & horrible knees. No one ever came. Luckily, there happened to be a room attendant. She was so nice & helped with one trip. But I lugged most things up the stairs solo. I was furious at this point. Then, anger increased when I saw the condition of the room. Dirty carpet pulling up from the floor. Peeling paint. I took pictures. Everything needed an upgrade except the TV, but I will say that room was CLEAN. Not a hair. The toilet seat was broken on side, which became annoying. & the TP holder. One of those that slips off the edge every time you pull the roll. The guests across the hall were from hell. Every night between 1 & 2 AM they slammed the EFF out of their door & were loud in the hallway. Woke me up every night. I was going to buck it up & swim the last night, something I never get to do at home. But as I drove in, I could see they had some kind of medical emergency in the pool area? There were some staff & someone who looked like an EMT? Not sure what was going on, but just stayed away. The one thing I loved was the bed. The bed was softer & much more comfy than the Days Inn, but that wouldn't make me stay again. Also, there was a glass sliding door. That made me glad I was on an upper floor, but as a woman staying solo, makes you nervous. One chair on the balcony, so hope no couples plan on sitting out there together. At checkout, same story. Ran into a room attendant & she helped me take a couple of things down. I told her I had more & was going to tip her the $20 in my purse, but she conveniently disappeared. I told the checkout clerk all my disappointments. She said if I'd said something, they would have put me on the first floor. I told her how I'd come all the way back to the lobby to ask about the one elevator & what they said. That is when she offered to comp my parking. I told her I'd put that in the review, still wouldn't get me to stay there again. It's okay at best, but when I spend my hard-earned $ to travel, I want better than okay.

Our Nursing class had its 55th reunion here. Could not have had a better venue, better service or…read morebetter food. Absolutely would book it again and recommend it.

A few weeks ago, my daughter called me and said that we should go on a "Staycation". I did not know…read morewhat this meant. She explained that many people were doing this to save money in transportation when going to other places. It meant we stay in Kingston, where we live, and enjoy re-discovering our town, taking tours, we had not done before, disconnecting for a few days of our jobs, and most important, spending time just us: mother and daughter. What a wonderful surprise it was for me to arrived at Frontenac Club to spent 3 days together. This boutique hotel is one of a kind located in the heart of downtown Kingston. We parked the car in the parking lot of the hotel during all our stay, as we were able to walk to the sites we wanted to visit. Also, within walking distance are the best restaurants in town. We were given two marvelous suites, one with a full living room, king bed, and an astonishing bathroom with a bathtub. The other one was also very impressive with all the amenities needed. Both suites were impeccable clean! Every morning, we went down to their restaurant called "The Bank" where we had a well served and complete breakfast (included), and the last day we dine there (tapas), accompanied by life music and the tastiest margaritas I have ever had. Frontenac Club personnel make a special point to get to know their guests. With 20 suites, all with different themes and sizes, they catered families, singles and couples. They have a sweet bar and small arcade for children, a lounge to read and play games, a patio to relax, enjoy the weather while having meals served also there. It is important to note that Frontenac Club is a heritage historic house build in 1871, and although it has been completely and beautifully renovated, it has kept its special character. It was home to one of the first Canadian Bank of Montreal, and therefore there is a vault, so large that it has been conditioned to host business meetings or private celebrations. I highly recommend staying at Frontenac Club. If you are celebrating an anniversary, or a family gathering (my brother and his family stayed here when they visited us from overseas), or if you are celebrating another special occasion, or coming to Kingston as a tourist, or as a staycation guest, you will not be disappointed!

Dirty. Rude front desk staff. Electrical outlet falling out of the wall with exposed wires in the…read moreroom. No elevator.

Coolest Fantasy Rooms Ever! I was so excited to find out about this from my co-worker who loves to…read moretravel and go on adventures ^^ And this is a truly memorable experience, and definitely worth driving 272km from Toronto! No other Best Westerns offer these type of rooms, except for this one in Kingston, so definitely one-of-a-kind in Ontario! I actually brought my husband here to celebrate his milestone birthday, and I wanted to make sure it is extra special. When I told him we are going on a surprise getaway in Kingston... he asked me what is there to do in Kingston? lol. I didn't say anything ;) The room we got was the Tranquility Room with an outer space theme! Thank you to the reception desk staff for helping me keep it a secret :D Husband was COMPLETELY mind blown when he switch on the lights - the space capsule lid up, there was an astronaut, beautiful wall decors, crater rocks and purple crystals - it was SO. EFFING. COOL. The space capsule was our bedroom on the 3rd level, a jacuzzi tub on the 2nd and an awesome lounging area on the 1st. I absolutely loved the theatre-styled love seat; you can even extent it out to relax with your feet up! Each area is equipped with a TV (even the bathroom!), husband was happy he didn't miss the playoffs lol. Champagne and strawberries comes with the Fantasy Room package, which was a nice touch. Also complementary breakfast delivered in your room or buffet-styled at Bistro Stefan on the main floor. We quickly ate at the bistro for dinner that night and went back to continue to enjoy the room lol. There is also a bar/lounge/resto called Tom's Place across from the bistro if you want some causal drinking and snacking ;) Overall, we really enjoyed our time at Best Western Fireside Inn. This is great for couples for a quick getaway lol and even family with kids - they are going to absolutely love this out-of-this-world experience! Book now :D!

When i booked this Hotel they mentioned that they were renovating each room and that they were…read morealmost finished. They only had to replace the shingles on the roof of the old section of the hotel...not the Brand new section of the hotel. I have to say the new rooms are absolutely the BEST. We were lucky enough to be the very first guest in the New Rooms above the office. We had the BEST Sleep ever... Here is some information about Masterson's. Newly remodeled Rooms FREE Continental Breakfast FREE High Speed Internet and Local Calls FREE Satellite with Flat Panel TV's (200 plus Channels) Business Services All Rooms with Microwave and Fridge Kitchenette Rooms Handicap Facilities 24 hour Restaurant ( across the Road... Denny's) www.mastersonsmotel.com (613) 354-9392

This place is newly built and super clean. Owners ensured that our group needs were taken care of…read more Great value and the pool was an awesome way to unwind after a long road trip. Breakfast spot is walking distance across the street!

Really nice new comfortable place. Not your standard mildewy motel. Friendly helpful owners. Small…read morebut great pool.

Loved this hotel! I booked this hotel in Kingston for my annual birthday trip. Really enjoyed my…read morestay there. I usually travel to the States for my birthday, but the fascist regime down there in my country o' birth had me looking at options in my home country of Canada, and I got to discover Kingston! This hotel was great for so many reasons: The first was location. It was close to the downtown on the water, where everything was going on, so literally if I was going to dinner, doing a haunted tour of Fort Henry, going shopping or for ice cream, everything was a 10-15 minute drive. Of course, there was a heat dome effect for my trip (I HATE summer and hot weather) but the a/c in my room was glorious. I kept it on 18 the whole time and stayed very comfortable (for a 50 something woman, this is a must!). The hotel is obviously an older property, but is VERY well maintained. Nice parking lot that is lit up like daytime at night, everything freshly painted, pool and hot tub working and parking lot in great shape. The bed was a tad firm for my personal liking, but with my RA and fibro, I like a softer bed than most, so I get that. The sheets and blankets were clean and soft. Very comfy sleep. Pillows were nice too. Room was spotless! Not a hair in the bathroom, which with the work those girls do, if there is a stray one, I don't judge. There was no Keurig, which I prefer, so I went over to the Canadian Tire and picked up one to travel with from now on. I'd brought my own K-cups from my last trip. Everything you need is here. Was impressed with the stand alone wardrobe with plenty of hangers. I always bring my own too, so I can hang up my shirts. There was a microwave, super clean fridge, ice bucket, iron and board, hairdryer, luggage rack - which is a love for me. Nice desk that I did some work at, as this was partly a working trip. TV wasn't huge and they could've had more channels, but I wasn't in the room that much, so all good. Full-length mirror is always a nice touch too, along with the blackout drapes. The pool was amazing. I was lucky enough to catch it with no one there on an afternoon. The jets in the hot tub could've been stronger and there was so stuff floating on the surface...almost looked like wax when it flakes off a candle...otherwise was refreshing and relaxing. The sleep was good and the hotel was quiet at night. The staff was always friendly, but in Canada they always want to clean your room every day and slip a note under the door to remind you to ask for anything you need because they missed you with the DND sign on the door, but I assured the girl I don't like the wasteful washing of things unnecessarily and was able to grab anything I needed from them in the hallway. Kudos to them because that hallway was like an oven! The hallway being hot was a tad annoying, but I applaud them for saving energy...and who's going to hang out in the hallway? There was an elevator, a little slow, but just glad there was one. The worst thing about the room is that the TP holder is right on the side of the vanity, painfully close to the toilet. So I banged my elbow more than once but finally took the roll off and put it on the side of the tub. That holder should be in front of the person. There is a $100 deposit, so be mindful of that. I really enjoyed the stay here. There was one weird thing. Kingston is supposed to be a haunted city, and the clock radio on the side of the bed came on with static, like when you are searching for a station, and I had it turned off! I was thinking of my dearly departed bunnies over the years at the time. Could be a coincidence...but still weird. I would definitely stay here again and can say the hotels in Canada (so far) are much better maintained than in the US. If you stay here, I don't see how you could regret it. Good security too, as you need your key to get in the doors around the property. There is a One Eyed Jack restaurant across the street and a huge shopping centre at the bottom of the hill with LCBO, CAD Tire, No Frills and a movie theatre.

Decent hotel. It is good for a quick holiday. Rooms were clean, though the bathroom in our room…read morewasn't cleaned well. Toilet wasn't cleaned and hair all over the floor. Pool was fun for the kids, pool area is extremely humid. Gym is very limited, just 3 pieces of equipment and some medicine balls.

We recently stayed here for a late Valentine's Day celebration, and the king Jacuzzi suite that…read morethey provided us was immaculate! The front desk service was awesome, our room was clean, and we had an amazing time

Best bang for the buck we got on our multi city family vacation tour…read more I booked one night here a few weeks in advance. I immediately got my confirmation booking. It's right off the highway which made it as convenient as we needed it to be since we were not playing tourista and only needed to meet family at a resto reunion, no access to downtown on foot required. The room was super clean and quiet, the quiet being the result of my ask to be as far away from noise given the 2 queen bed rooms still available when I booked. The bathroom looked newly renovated and equally spotless. We were given our 3 keys and it was the most comfortable night we had of the 3 hotels we stayed at (here besides our Ottawa Best Western and Montreal Hotel Alt.) Breakfast was the good old classic chain hotel continental standard. I really had to give the whole layout the once-over to make sure I could get exactly what I would like given their offerings. I really had to work for my 2 decaf coffees! One pod in the room, and get someone at front desk to brew my a.m. one. These guys are smart and know where to keep costs down while keeping the most important things in good working order! I believe one other recent change is that the bathroom products are Dove instead of some "premium" brand previously. Fine with me, I use a lot of Dove at home bc I think it's great stuff. My favourite part is where the price I was quoted at booking is EXACTLY what I'm told I owe when we checked out, and that's an important part of why this hotel is the only review with 5 stars compared to Best Western and Hotel Alt (by Germain.) I will start looking for Holiday Inn chain hotels instead of BW or Germain from now on. My only beef is with the mandatory IHG vacation time sell pitch you have to listen to and fob off sales talk for if you want extra IHG loyalty points. Won't ever bother with that again since I don't travel so much and hate rewards incentives instead of up front cash costs anyway. 100% recommend Holiday Inn Express based on this and previous stays at other locations.