My mother died at this facility and they wouldn't let me speak to her prior..saying I was not her…read morePOA.. Why would I just pull a 86 yo woman's name out of a hat? If I didn't know her or knew she was there..I am too sad!!

I can't say enough wonderful things about the organization. We brought my father home through…read morehospice and needed extra care. Called them 8 pm and got Ashley on the phone. She helped me with options and was so kind. The next morning Lorna was at our door. She was with us a couple days and was the most wonderful thing ever. If you ever need help for care givers these folks are who to call.

I'm taking a CNA class at Alliance Cate right now, and I'm only one class away from going to…read moreclinicals. I feel like the education I got here had really helped prepare me for being in the real world. Victoria Williams is one of the best teachers ever! I highly recommend taking a CNA class here.

Very nice place and people, great care for someone whom needed the personal care home . thanks…read moreeveryone and good luck.

From the owner: At Rising Star Personal Care Home, we are focused on providing top level care and services with the…read morehighest levels of resident satisfaction & we will do everything we can to meet your expectations. Look around our website and if you have any comments or questions, please feel free to contact us. We hope to see you again! Check back later for new updates to our website. There's much more to come!

This POS who owns this facilty has no clue because he's located in New York City and living his…read morebest life on our neglected health.I'm personally mobile now and am getting stronger each day. Had a fantastic outing on my own yesterday using Uber and meeting up with friends. A reprieve from this living hell. You are not allowed to restrain patients, etc. but Friday night another patient who was in her own distress was in the hall screaming for hours. I always felt safe here until then when she was literally 5 feet from our room and my back was to her as I tried to eat my salad at 9 pm. I made a blockade with my wheelchair and ice cart and put keys to make noise if anyone entered. Talk about our own version of "Home Alone" and an absolute fire and safety hazard to have things in our way if we needed to get out. This brings up another interesting point. Is there enough staff to evacuate all the clients in an emergency. I can answer that. ABSOLUTELY NOT! Damn it takes 2-3 for patients to be in line for the hoyer lift. Will you roll everyone out in their beds with or without oxygen and legally not have any side rails to protect oneself? Where does one begin when they're not even worthy of 1 star. Call this place "Hotel California" and let your imagination run! Meds are never right or on hand. Are you kidding me? It's a battle every single night trying to ensure my medicine is correct. Tonight two were not available and after my rant and rave to them and my son, it mysteriously appeared. It's a constant BS story. Last night the person handing meds out knew nothing about my most critical medicine. I had her triple check and argue with me. Pretty incredible when I threw the generic name out she said "oh yeah I have that". Then why the hell did you not give it to me? It is not as needed. It is my overall health and well being here. Let's talk about the absolute lies and stories they give you. It's not even overpromising and underdelivering, it's simply every time you turn around it's underdelivering. The food Labor Day weekend was hamburger, hamburger, hotdog, and a very dead grilled cheese. That was 4 meals. I had to switch to chef salads for the remainder of my time here. Everyone is a gatekeeper and the can just keeps getting kicked and no one seems to know how to get things done. If you want a facility that all you're worried about is rehab and not overall care come here but know you've sold your loved one or yourself to the devil so the bastard who owns this and the administrator all look good and the ROI is what ultimately counts. Patient care and attentiveness is last on the list.What about the several floods that have happened? Hmmmm let's throw towels down on the floor and step around the 10'x10' mini (pictures) . Where is this water coming from? They probably won't tell you the truth but I'll tell you without a doubt there's black mold and the air quality is awful. I honestly can't say anything good about this place. Precious is one of the techs and the name absolutely suits her. She's a queen at her job but the only one out of how many? I told 3 employees the night before a doctors appointment. Communication at its worst. You're better using two cans and a string to get a message across. I gave the night shift nurse all the information and had them unlock the door. The audacity of them to call my son and tell him your mom left and we don't know where she went. LIARS! RUN, RUN, RUN! Page 1 of 2

Wish i could give less than one star. I worked here. Management was terrible. They put on a good…read moreshow for family members when they're visiting. The charge nurses/director of nursing would literally sit in their office doing nothing, and if the LPN's were overwhelmed with residents their was absolutely no help or support from management. The nurses RARELY cleaned or changed feeding tubes/vents when they should have. I came on to multiple shifts where the previous nurse had skipped medications for residents or not hung feedings to patients requiring feeding tubes. Lazy! Almost every one of my shifts started with cleaning residents up because they were sitting in soiled briefs. I had a miscarriage while working there and required a d&c. I missed 2 shifts due to this and had a note, and they fired me. They don't care about their employees and they cared about very few of their residents. Bottom line, if you actually love your family/friends keep them FAR from here!

Jona came highly recommended when I needed help with placement of a dear friend into an assisted…read moreliving facility. She also helped another friend of mine whose sister needed a care facility. The help was timely and very much appreciated and as such, I'd highly recommend Jona and Care Guide Inc. Ms. Payne is responsive and extremely professional, a professional who knows her business, a professional known and respected in her industry. I do not hesitate in my recommendation. Jona simplified my life considerably and I'm certain she'll do the same for anyone in need of her services.

Jona is the absolute best! She listens to your goals, assists with direction and execution. So glad…read morefor the recommendation to her.