Edit/Update #2: They delivered the effing groceries at 9am on 12/16, with 5 minutes warning. WHEN…read moreWE WERENT HOME!! Omg I am so done. I mean we got them ( good thing I didnt send the Freddy's order off I guess), )but not handled great. Sigh.
Edit/Update: One time not long ago, when our order was delayed I called the store and lovely Caitlin was super nice to me and helped me figure it all out. We got our groceries late but we still got them.
So tonight 12/15/25 when I called at 7:20pm, our delivery was over an hour late, I was hoping for a similar experience. I think I spoke to 2 guys or one guy twice, but whoever it was (Nick?) proclaimed repeatedly that "Safeway does not deliver!!", he doesn't know who does it, and I would have to figure it out myself. He also very helpfully told me he shops for his own groceries and takes them home himself. Ok buddy. Well, I have cancer and cannot do that right now. So I contacted a live chat person and he said he called the store, they no longer deliver, and he cancelled our order. I hope that dude enjoys putting back our 45 grocery items. (They just delivered to me through the app via whatever partner a week ago, but oh well!) Guess we will figure out Freddy's out of Newport or Grocery Outlet. Sad. Deleting 2 stars.
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We have been living here in LC about a year and have done the bulk of our grocery shopping through the Safeway app with delivery, because I started chemo four days after our move and am still going through it. Going shopping is too peopley/germy for me.
It is cheaper to obtain groceries through the Safeway app with a membership than it is through Instacart or Door Dash. It is still not cheaper like Winco, Walmart, or Grocery Outlet and they sometimes do not have things in the store at all, or are out of stock, or they will cancel your order completely if they are understaffed or too busy to pull your order or don't have a driver. They will cancel abruptly. That one's frustrating because the app doesn't hold onto your list, I don't think. If it does I haven't figured it out.
Mostly the overall experience is ok. Order a day ahead of when you want stuff, use your membership, click the coupons ( this does not always work, you have been warned) and don't expect a lot of help from the chat support - they promise to reimburse ( like for the 4 way way expired yogurts they gave me, or the .50 off all produce items they didn't give me, or they asked me to screenshot all the items that were not discounted one at a time," no Im not doing that Colorado Daniel, I will just sacrifice my $25"). But one time our groceries were 3 hours late and a manager sent us a small much appreciated surprise gift card to ease the pain which was nice).
Overall the choices in town are somewhat limited. I miss the easy Freddy's, Trader Joe's, Uwajimaya, Costco, and New Season's access that I had in Portland. I miss trendy, special seen on Instagram foods. I am annoyed that some things are not at all accessible here. But overall Safeway is ok.
3.5.