About 3 years ago, I was referred to North Texas Smiles because my regular family dentist didn't…read morefeel like he could handle my daughter's extensive cavities. Dr. Warcup gave me a treatment plan that included general anesthesia, and it was really expensive. I did have dental insurance, but even with the dental insurance, I was going to have to pay $3,500 out of pocket.
I took his treatment plan and my daughter to 2 other pediatric dentists (sorry, Dr. Warcup). They all assured me that Dr. Warcup's plan was reasonable, and they all advised me to go with his plan. That's 3 dentists so far who didn't want to get involved!
So, I took my daughter back to Dr. Warcup, scheduled the appointment, and went looking for $3,500. To be honest, I had a ton of anxiety around the whole thing. The day of the appointment, we showed up and were the only patients in the office. My daughter got all set up with the anesthesiologist, I spoke with Dr. Warcup, he explained exactly what he was going to do, how long it would take, what to expect, etc. I'm pretty sure I cried, and he was really sweet and professional about it. The staff got me set up comfortably in the waiting room, and then when I was done, they brought me to get my daughter, who was still knocked out. They helped me wrap her up in blankets that they provided for me, and walked me out to the car. They were so respectful and so kind when I was so messed up about the whole thing, that I'm still emotional about it to this day. The billing specialist worked a small payment plan out with me, and gave me what I thought was a little bit of leeway. She did so as if it was a pleasure for her, when I've had other dentist offices be stand-offish about payment.
My daughter has gone back to Dr. Warcup faithfully for her 6 month cleanings, and she hasn't had a cavity or any issues whatsoever since. I'm finally leaving Dr. Warcup and taking her to a new dentist only because I moved to the other side of DFW. I made the trip from Frisco to Fort Worth once and would continue to do so if just for the cleanings, but it doesn't seem realistic since my daughter will be in braces soon. Dr. Warcup referred me to a new dentist in my new location, with whom I've already scheduled an appointment.
To sum all of this up, Dr. Warcup took my daughter as a new patient with a complex case and put her teeth to right, did a wonderful job, and was respectful, kind and professional throughout the entire process. This was a big event in my parenting life, and he and his staff left a favorable, meaningful memory of it. I trust his professional opinion so much, that if he had told me he was going to install moon dust on my daughter's teeth in leu of say braces, I'd be totally cool with it.
