I never imagined I would need to write a review like this--especially after trusting this practice…read morefor five years and delivering three babies under their care. What should have been a quick request became one of the most stressful and hurtful experiences I've ever had in a medical setting. I left feeling disrespected, ignored, and deeply let down by people I had trusted with some of the most important moments of my life.
From the moment I arrived, the check-in receptionist made me feel like an inconvenience. Her tone was cold, and instead of offering patience or understanding, I felt judged at a time when I was already vulnerable and simply needed help with a form. I requested to speak with the manager just to understand whether the issue could be resolved.
My experiences with Michelle at check-out have been difficult for years. In my personal experience, she has consistently been unpleasant, and others I know who visit this practice have expressed similar concerns. After just delivering a baby, encountering that same attitude again was incredibly discouraging. A basic request for a signed letter from my doctor became another unnecessarily frustrating and emotionally draining interaction.
The ultrasound technician (Jennifer) then inserted herself into the situation without, in my view, understanding what was happening. From my perspective, this only escalated the tension and made things more uncomfortable.
The most upsetting part of the visit, however, was my interaction with the office manager. She took a long time to come out, and when she did, her approach felt condescending. She spoke down to me and would not allow me to voice my concern. The situation escalated to the point where she stated she would call the police on my husband and me--while our two young children were present--all over a simple form we had inquired about ahead of time. This was shocking and heartbreaking, especially after years of loyalty and thousands of dollars spent at this practice. We were simply trying to understand the situation and advocate for ourselves, yet we were treated like a threat rather than long-time patients.
I left the office feeling emotionally crushed. After three pregnancies and years of trust, I felt like none of it mattered. Instead of support and compassion during a vulnerable time, I felt dismissed and misunderstood.
In my opinion, the unprofessional behavior I experienced from the front office reflects a larger issue with management. When leadership does not model empathy and professionalism, it impacts the entire patient experience. I believe other mothers and patients should be aware, because the way you are treated during pregnancy or postpartum can deeply affect your emotional and mental well-being. No mother should feel overwhelmed, minimized, or threatened in a place meant to care for her.
With that said, I want to express my sincere appreciation for Dr. Leslie, the nursing staff, and former front desk team members Ashley and Jennifer. They consistently treated me with kindness, respect, and genuine care throughout my pregnancies and postpartum visits. Their compassion stands out even more in contrast to my recent experience.
I truly hope the physicians at this practice take a closer look at how the current front office staff is treating patients. From what I experienced, there are serious issues that need attention. No medical office can thrive when patients feel unheard, disrespected, and unsupported. I do not recommend this practice!
