NEVER SHOULD'VE WENT!!! If I could rate 0 stars, I would. Let the owner say something to me about this, they're lucky I even paid!! I've never been more upset about a company then right now. I will be posting on Google under their business as well.
For starters, I had made an appointment at 10:45 this morning for 2pm the same day. The earliest they had available was 11:30 because it was too late to get an 11am appointment. I went on a Saturday afternoon. I walked in, a man upfront asked me what I was there for, he was very sweet, don't know his name. Told him about my appointment and told me to sit down and wait, didn't say how long but made jokes because I had my boyfriend and brother walk in with me for a minute, he was very polite. The real problems didn't start until I was going to be charged 70 dollars for a basic, gel polish square nail with rhinestones in the shape of a heart, the reference picture I showed was the first I added. My nail tech, who I believe was named Tom was confused, very hard to understand, and didn't speak much English. At first he cut them into an almond shaped when the picture I had showed him and what I verbally asked for was square, I could sense that he was already getting annoyed because he had to take off ONE nail that he cut wrong. I also asked him to make them just a hair shorter then the picture, he cut them to the picture and asked me if that was okay, which I thought would've been easy to do but he completely filed them to the length they are now. I didn't say anything about the length because he was already moody about the process, which I could tell by his tone of voice and I didn't want him to have to change all of the nails. After he added the acrylic, I could see that my thumb nail on my left hand was CROOKED, completely diagonal, slanted to the right side which you can see in the fourth picture I added. When I said something, he thought that I meant it was too thin on the left side of my nail and too thick on the right, so he added more acrylic to the left side, a lot more acrylic making the one side way too thick. He kept filing and filing my nail until it was so much smaller then the rest of my nails. I had to ask him to fix it 3 more times, each time he got more aggressive with trying to look at my finger to see what I was seeing. I finally was just done with trying to have him fix it and asked him to finish up with what he had on my nails and only paint my nails with the color I wanted because I was just ready to pay and leave, I didn't want the rhinestones anymore. He said it would only be 50 dollars and then tip added on. When I went to go pay is when I also had an issue, I didn't have any cash and wanted to use the ATM to get cash out to pay tip, because tip was only accepted in cash. Before I was seated I realized that the ATM had said "OUT OF SERVICE" and had asked when I sat down if the ATM was working, which HE SAID IT WAS. When I said I needed to get cash he said it wasn't working so I had to pay with card and do tip in cash. I told him I wanted to get cash out, he said that I didn't have to pay tip since I didn't have any cash on me. I gave him my card and he said he had to charge me a $3 surcharge because it was a card. There was a sign on the cash register that said that a surcharge fee will be applied to "ALL DEBIT/CREDIT CARD TRANSACTIONS" but the issue here is that "ALL DEBIT" was crossed out in black marker. When I said that the card I had was a debit card, he pointed to the sign proving himself wrong. I showed him I had a debit card and he threw his hands up and said "Whatever, I charge you $50". When he handed me back my card I asked for a receipt which he seemed to have a problem with. I wish I didn't pay because I didn't get what I wanted but I didn't want to be a horrible person. read more