When the seeking assistance from Eurobahn in shutting off the tire pressure indicator light, I…read morewas essentially told they couldn't be bothered to help me unless I made a service appointment for another day. No one was available for a 30 second non repair fix. So I immediately went to BMW Greensboro. Service center was efficient and reliable. Andrew from service front desk has been informative and helpful in explaining how things work. He also quickly turned the light off and gave me a diagnostic summary of what I was going to need in the upcoming months like brake fluid. I trust their service and their professionalism, and look forward to an ongoing relationship with them in keeping my mini in good operating condition. Nancy

I purchased a certified 2020 BMW with low mileage from Crown BMW in 2024. While I was initially…read moreexcited about the vehicle, my experience with the finance process has left me feeling deceived and extremely disappointed. During financing, the finance manager, Luke, strongly encouraged me to purchase several add-ons, including tire coverage, paint/chip protection, and a service plan. The way the service plan was presented made it seem like I was purchasing meaningful extended coverage that would protect me down the road. I paid around $1,000 believing this plan would actually provide long-term value and support. Now that I've tried to use the service, I've discovered it was essentially only a one-year package. That was not clearly explained to me at the time of purchase. Had the terms been explained honestly and transparently, I likely would have made a different decision. Customers should not leave a dealership confused about what they paid for, especially after spending significant money on additional products. I strongly encourage anyone purchasing from this dealership to slow down, ask detailed questions, and get every coverage term clearly outlined in writing before agreeing to additional packages.