Literally cannot imagine how a practice like this manages to stay in business. I scheduled a phone call with mr. Roscha regarding a legal situation I'm involved in and from the very beginning of the call he was cruel, rude, and combative. I literally don't understand why he would treat a client so poorly? We had never spoken before and I was simply trying to find out if he would be the right lawyer to retain for the service I require. He spoke to me like I was extremely unintelligent and not worth his time. Making sure to let me know he charges 400$ an hour for his retainer fee which would be fine. I simply asked him if he thinks it would be a good idea for me to retain his services in this specific case which seemed to make him very upset. His tone was so aggressive I'm honestly shocked. You can tell he has a severe superiority complex from just a five minute call.
I tried to apologize. I told him I'm sorry if I haven't properly followed attorney protocol or something as I'm young and have never been in this situation before, as well as that I'm recovering from major surgery. I told him I'm not sure why the tone of our call has taken this direction but I apologize for any mistakes on my end and am just returning his call regarding legal counsel. He repeatedly cut of off, implying he gets calls after calls from people expecting free legal advice or something, and just repeatedly said "I can't give legal advice in a vacuum" as if I didn't understand the first time. Finally after about 5 minutes of what truly felt like needless verbal abuse I politely apologized to him for wasting his time as he is obviously not a professional I would ever want to work with. He promptly hung up without so much as a thank you let alone an apology.
I followed up with another attorney I had been considering and before paying my deposit with them I made sure to tell them about my experience with mr Roscha because I wanted to make sure not to be treated like that again, especially for a large sum of money. The other law firm was appalled. They said customer service comes first there and if any of their attorneys ever spoke to a client like that it would be a huge issue and would be reported immediately, not to mention that it's just not a descent way to talk to a human being. That said I will be going with the other attorneys. I cannot believe the experience I just had.
Truly appalled. Shame on your sir. read more