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Rosa's Supermarket

5.0 (1 review)

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16 years ago

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Whole Foods Market

Whole Foods Market

3.3(196 reviews)
3.2 mi•Symphony
•$$$

Whole Foods in the Back Bay area of Boston is a compact outpost of the high end grocery chain,…read morecovering the essentials without the space of a suburban store. We walked into a produce section that is well stocked and an organic selection consistent with what the brand delivers. The hot bar is expanded and makes the store a practical option for a ready made lunch or dinner without much planning required. Pricing is a consistent downside that makes this not our first choice. Individual items across the store run significantly higher than what we would pay at a conventional grocery chain, and the urban location pricing adds another layer on top of the standard Whole Foods premium. For staple items and everyday groceries, the cost adds up quickly enough that we decide to buy from here only if we really need to. For a quick prepared meal or a specific organic item in the Back Bay area, it serves its purpose, but for regular grocery shopping we look elsewhere.

Last night my wife and I were in the Beverly MA store just before closing time. Probably 15 minutes…read morebefore. We had gotten a whole pizza and we're going to take it home and heat it up. It was obviously sitting there for a while but we didn't mind. When we went to pay there was no sticker on it from the pizza section because nobody was there to give us one. At checkout there was no option for a whole pizza so we had someone come over to help us. The associate couldn't figure it out so she went and got a manager. The manager came back and said we'd have to pay the per slice price of $4. That would have been $32 for a pizza that was sitting there for quite a while. Not to mention that the whole pizza price on the sign at the pizza station in the store was $15. When I brought this to the manager's attention he couldn't have cared less. He said if you want it it's $32. I told him that it was $15 on their sign and it was probably two hours old so I gave it back to him. Rather than be reasonable and just charge us the $15 we would have paid, he chose to take it back and exhibit some of the worst customer service we had experienced in quite a while. We weren't looking for any special treatment or discounts. We just wanted to pay the advertised price for a whole pizza. Not the per slice price that was double the whole pizza price. Just wanted to bring this lapse of customer service judgement to others attention.

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Whole Foods Market
Whole Foods Market
Whole Foods Market

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Rosa's Supermarket - convenience - Updated October 2026

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