BUYER BEWARE when dealing with this business! Poor service at this dealership! Things that were supposedly done on the vehicle never were!

We have been buying our cars at Ropers Honda in Joplin Missouri for just over 25 years. We have always paid cash and have gotten a fair deal. Which is why we always used them. This time I went without my husband to purchase a new Honda Accord. I was ignored for over 30 minutes! When I finally went back in for a salesman he treated me like I was stupid. I told him exactly what we wanted and he again asked if my husband would be happy with the color? We finally sat down to talk money I was told there was no discount just because I could afford to pay cash. I left and we will NEVER buy from ROPER HONDA! NEVER AGAIN! Just because I am female I am not ignorant!!!!!! read more

I was from out of town and brought my car to this dealership. For some minor issues. Poor customer service and no communication for 2.5 hours. I would not recommend this dealership. read more

I've bought several new cars over the last few years none of those were Honda's. I decided to downsize from a 2024 GMC Sierra, so I started shopping around for an SUV. I rolled into Ropers Honda to look around and was amazed at how friendly & nice everyone was. The salesmen (Brad & Brian) were very helpful & knowledgeable about what would be the right fit for my wife & I. Another thing that I really appreciated was that the visit wasn't a high-pressure experience. Needless to say, I purchased a new Honda Pilot. I would highly recommend doing business with Roper Honda you won't be disappointed. read more

1st car I've bought from this dealer and will certainly be the last. first of all I called about a car I seen online to ask if it was at a certain lot and if it's available. I was told yes to come by in 45min. 35min drive there and I'm told it was just sold. We found something else we liked so we start the finance process, we sat there for well over an hour staring at the wall waiting for the dealership to do their job. $16k for a 2020, I did not Jew them down or even attempt. needed something reliable for my wife. so then we are told to go to the main store to sign papers. again we arrive and just sit there. 45 min sitting staring at the wall waiting. only one key came with the car and I was told go get a new one from this guy for $250. Also it had a keyless entry on the driver door. They were absolutely no help to get a passcode that is unique to the vehicle. I was told to go to ford dealership and pay $55 for a code to be able to use the keyless entry. when I asked if the dealer would cover the cost they laughed. I overpayed for the car from the start. from the factory it comes with remote start, but we can't use it because the key does not have the button on it. I was told to pay for the app to use remote start if I did not want to pay $250 for a new key fob with the remote start button. I've bought vehicles from other dealers and they were not perfect but nothing like this place. Go somewhere else. Rob Jennings sold us the car and he will tell you what ever he thinks you want to hear to buy it. then laughs at you when something is not right. read more

I really appreciate great customer service. I chose Roper in Joplin over Springfield Pinegar because of the service received at the service department.i even had a coupon I could've used for Springfield. George is very caring, attentive, and makes sure that you get the service we all want and deserve. Thanks again George your hard work doesn't go unnoticed. read more

Hello folks. My name is Mark Womack & I have been a warranty & insurance inspector for over 30 years. I have dealt with most all of the dealers & independent shops in Mo, Ks & Ok dealing mostly with the repair side. Out of all the dealers I have worked with I can truthfully state that Roper Honda is one class act. They do not over sell or try to sell you services you don't need. The service manager is always in the shop working with his staff & not in his office like most managers. The service advisers are attentive & are in constant touch with their customers & techs. Also their techs are top notch making sure the repairs are done right the first time. I would recommend this shop to anyone needing top notch service at a fair price to anyone. read more

Great people!,and handling of customers! The owner of Roper Automotive is a wonderful community and church participant. When they say "we're not happy till you're happy ""-- they absolutely mean it WTH all their Hearts. read more

Roper had the parts removed and provided a refund to me for the amount paid as well as an amount originally suggested during the negotiations of the purchase. Unfortunately, through this process, I am now missing hardware from my vehicle that should have been put back into place. read more

When it comes to car dealerships, this is definitely one of my favorites..one of my least favorite experiences in life is buying a new car! My wife and I have had terrible experiences with customer service...that is until we started going to Roper Honda in Joplin, Mo! This dealership is second to none when it comes to customer service! We have had wonderful experiences the last two times we have purchased vehicles and we look forward to purchasing more in the future! When it comes to spending money, I definitely don't mind spending maybe a little more as long as I have a good and pleasant experience buying a vehicle! That is the feeling I receive a Roper Honda even though they price their vehicles to sell! Overall, do yourself a favor and stop by this dealership if you are in the market for a new or used vehicle and you would like to have a pleasant experience! read more

Roper Honda - Car Dealers Near Me - Joplin, Missouri

We are so happy with our purchase from Roper Honda!! After our parents bought three cars from Roper we thought we'd see what the hype was about. They were low pressure and our buying experience was painless. We had an issue with the vehicle but the extended warranty was well worth it. Sometimes used cars have small things that break, be sure to get that extended warranty. Their Warranty Forever covers the big stuff, but you need the extended warranty to cover the little stuff. It sure is nice to have one place take care of you thru the life of the vehicle!! read more

Do not recommend going here, staff was rude and overall the atmosphere felt as if they were superior to their clientele

This is my second purchase from Roper and I'm not going anywhere else. I've bought new and I've bought used from you and I always feel that the deal is fair for both sides. Reese was amazing to work with. He was so patient and gave us any and all time needed to make our final decision. We were torn between two cars and he gave us great info about both without trying to push one over the other. He then showed us what deal we could expect from either and was patient as we went back out to look at the vehicles and made our final decision. I've always brought my cars here for service regardless of where I've purchased them and that will continue. The service department is open and honest and doesn't make me feel like I should do something that isn't necessary. read more

Roper Honda - The 2014 CR-V EXL that Reese Rosenow sold us. - Car Dealers Near Me - Joplin, Missouri

My husband and I had the BEST experience we have ever had at a dealership. Our sales person was amazing as well as the Finance department and the rest of the crew at Roper Honda. We do not have the best credit but they were able to finance us on 2017 Chevy Traverse with only 11,000 miles one it. We have NEVER owned a vehicle that new with such low miles as well as a lifetime warranty. We couldn't ask for a better more hospitable company to work with. We highly recommend them and we will definitely be back. Thank you everyone at Roper Honda The Hockett Family read more

Will never buy another vehicle from them again. Have purchased multiple vehicle from them. Recently bought a 2022 Honda Civic. When I picked it up there was a scratch on the trunk. They scheduled me to have the body shop fix it. Took them a week. When I got it back. One of the doors had been hit, there was a dent in the roof, one of my wheels was damaged and the work they did on the trunk looked bad. Called for over a month trying to get ahold of someone and get it taken care of. Finally was able to get ahold of someone and they said they will not take care of anything except for the spot that was repaired. Took me trying to trade in and get a new vehicle for them to even talk to me. Would not recommend. read more

To Whom it May Concern: I am not one to write reviews. However, after today's service appointment I am beyond livid... I truly love my 2019 Honda Type R, but a few things (simple things) cannot be ignored or forgotten. I am here at the Roper Honda dealership getting an oil change, tire rotation, etc. and cannot help but notices almost ALL customers and 50% of staff are wandering around the dealership/waiting room NOT wearing a mask! I understand, but do not agree, that you may not want to offend someone/customer(s) by asking them to wear a mask... or even making it mandatory for entering the dealership. However, at the same time, you are showing other customers that they are not important which is more upsetting. So, my question is did you do an economical cost-benefit analysis and decide you are better off not upsetting customers by NOT making masks required vs. losing a customer that will never come back because they they feel lack of respect for their Heath and Safety. Online you say OUR safety is extremely important and you have taken many steps to sanitize, etc. but, you know what... the CDC says one of the easiest and most effective ways to prevent possible COVID spread is to wear a mask. Especially, when the service technician is in my vehicle. Wearing gloves is not good enough For 6/7 months I have done my part to prevent the spread of COVID in AR and MO... which is hard, exhausting and inconvenient. But it appears Roper Honda cannot take the extra steps to keep customers safe by simply enforcing masks... especially with staff that closely work with customers. Keep in mind, many of US have conditions that are dangerous or life threatening and getting COVID... not ideal. On your website you indicate your dealership takes COVID seriously, but not too seriously I guess... TODAY, because a majority of your customers were NOT wearing masks I was forced to sit outside on the asphalt waiting in the heat vs. risk getting COVID https://www.roperhonda.com/valued-customers.htm read more

Well I'm driving through Joplin, it's two in the afternoon and I want an oil change so I can leave town tomorrow I say give it a try. so I pulled in asked the serviceman about getting an oil change today tell him I wasn't trying to pressure or anything and I tell you he said no problem happy to do it right now and I was in and out in an hour and I gotta tell you they were just so nice and it was well let's say a third less than I thought it would be so I was very happy and these guys are real nice and what can I say if I needed my oil changed in Joplin I'd be coming here read more

Roper Honda - Showroom - Car Dealers Near Me - Joplin, Missouri

We were driving through Joplin on our cross county trip to get our young ballerina from Los Angeles to NYC for a ballet intensive when our air conditioner broke. I asked Siri for the nearest Honda dealer and gave them a call. Michael answered and said we could bring it right in. He was so friendly and helpful. We had our car back within 3 hours and were back on the road with a new condenser. He went above and beyond to help us out and I feel like we made a new friend too. They were very happy to help this young ballerina get to New York! read more

Roper Honda - Car Dealers Near Me - Joplin, Missouri

So there i was, miles away from home, and my car started acting up while driving through Joplin and on my way to california. i took it to a mechanic who said it had a couple of different catastrophic issues and would require far too much money and time to fix. the car was a 2010 with over 130,000 miles. the mechanic recommended Roper Honda. i had probably the best car-buying experience imaginable. seeing as how i didn't plan on buying a car that day, i hadn't done any research, etc. TJ Webb was so very patient with me. we test drove several cars that day, and even went to one of their affiliate lots to check out a vehicle i saw online. everything went to smoothly. i bought that final car, kept TJ past closing time to finish up the paperwork, and then he even assisted me in transferring my things from the old car to the car i purchased, in the cold and rain. TJ helped me find the right car for me, at the right price, with the features that were important to me. and the warranty forever! sweetens the deal. TJ WEBB, for the win!! read more

Bought a brand new 2018 Honda Civic in March at Rupert and the tire pressure monitor has gone out twice now. I work out of state and they NEVER have time to look at my car when I'm in town. Horrible service for a new car purchase. Yet again I will have to drive back to Pensacola with the malfunctioning monitor to have it looked at. Pensacola Honda seems to alway be able to get me in right away. read more

Josh Stiffler is amazing. I was able to work with him using social media when I don't have time to run through lots all week. He found us a perfect SUV (Chevy Traverse) that worked with our credit and got my payment below my expectation. As a former Roper salesperson myself, I appreciated all of his 'little' touches - from the apple pie, the keychain and the surprise $2 bill and thank you note inside the gas tank. Probably the best marketing I've seen in the car sales world. Also, when Stiffler had to hand us off so he could get back to his lot, George was awesome and did everything to make me and my wife feel like the transition was smooth. Well done. read more

I have never had this bad of an experience at a dealership service center. Had my car for four days and still didn't fix what I asked them to. Needed the driver side door to lock and unlock with the key and key fob. Took them four days to order the parts and still didn't order all the parts they needed. Told them what it needed from day one and each time I asked about it they acted like it's the first they were hearing of this problem and it started the process all over again. Terrible communication as they only called me once in four days. Told me they'd call me back four times and only did it once. Pretty sure if I hadn't called them repeatedly they'd still have the car and have no clue what it needed. I will never voluntarily give them another dime of my money. Roper Honda Service Department is an embarrassment to the Roper dealerships. read more

From Start to Finish, Roper Honda blows every other dealer that I tried away! I bought a Used Car from Roper many years ago, so I knew that even though I have moved to Oklahoma, it was worth the drive! The dealer I worked with, Brad, did as much as he possibly could before I even got there, which was not easy with my credit. He even called after a few days to make sure I didn't have any questions come up. I would/have been/always will send anyone that I know to Roper Honda in Joplin MO! read more

Had a wonderful buying experience here. Griff went above and beyond to make sure I was happy with the car, and the whole team had a very friendly and laid back attitude. Having worked in the car business, I can say how unique that is. Would absolutely buy from again. read more

Awesome experience from first contact to delivery. Answered all my questions, got me a fair price and made the transaction smooth. Drove an hour away to get there and there were no surprises when we got there. Will be back for the next one. read more

Terrible call service and take forever to do finish things. Twice the time they said they going to finish.

I had such a great and easygoing experience at the Roper used lot in Webb city! Our car salesman Nick and the entire crew just made this experience the best car buying experience I've ever had! Everything was so quick and easy from the time of going in and driving off with my new car! Would recommend to anyone! By far the best around!! read more

Each time I have attempted to deal with Roper Honda, I have met with rude behavior. Service scheduling was unprofessional, salesman was rude and belittling. I gave one star because it wouldn't register my review unless I gave a rating. read more

Once again it was great pleasure along with an exceptional peaceful and calm experience in working with Kathy Sleep (Ronnie Sanders is pretty swell himself) in the purchase of our CRV EX L! She listened well to what we were looking for and in what price range we were working with and was sure to make us happy. Her dedication and compassion in wanting her customers to be their happiest is of very high regard. She is once again to be commended! We will return to Roper again and again to purchase our vehicles. Do not think twice about working with Roper Honda when in search of a new or used vehicle! We value their expertise, and in return we feel valued as well! read more

Nice, friendly staff from sales, parts to service. Locally owned business with integrity that cared about me as a person and not just a commission and a number. read more

WOW. I NEVER thought I would be saying this about a car dealership, but THIS IS A BUSINESS WITH INTEGRITY, the likes of which I have never seen. We purchased a used car from Roper Honda in Febraury of 2019. At the time we were told it had not been in any accidents and a Carfax was provided showing as much. Flash forward to May 2020 (15 MONTHS later), and we decide to trade it in at another dealership. We are stunned to be told that it had indeed been in an accident, according to Carfax. We were hurt, dismayed, and felt completely misled. BUT, to our UTTER AMAZEMENT, Roper Honda (who it turns out was NOT responsible for the originally erroneous Carfax report) has gone out of their way to make it right. They...TOOK THE CAR BACK and REFUNDED OUR PURCHASE. I am still in shock. I never in my wildest dreams imagined a dealership would step up like this. If you are looking to buy a Honda, or any other car on their lot, THESE GUYS HAVE EARNED MY PROFOUND RESPECT. Kudos and highest of praises to a business that cares about its integrity and its customers. A++++++++ read more

If there was a way to give these guys a "negative" star rating I would. These guys should be ashamed of them self. My son & daughter in law purchased a car from these guys. They have had this car at the dealership for service repeatedly. The garage hard wired the fan to a resister and now the fan is burnt out, the check engine light is on, the ABS light is on after they repaired a wheel bearing and obviously damaged a sensor. The people that work at this garage, in our opinion, are very dishonest, very uncaring, and really should be ashamed of themselves. They take advantage of people when they need the help the most, and it is an awful thing to do. Never EVER buy anything from a dealership with the "Roper" name attached to it and certainly NEVER EVER take something to one of their garages for service. You will probably be as sorry as we all are!! read more