This Roots outlet is huge! There carry clothes, jackets, boots, purses... everything you could possibly be looking for! The store is well laid out and the staff is friendly and helpful. Above all, Roots product quality is always second to none so although you'll pay a little more, it'll be sure to last. read more
Outlet location with deals and new arrivals as well! It's a nice spacious store that is well organized. I spied a lot of employees tidying up displays so there weren't clothes strewn about. The employees were very helpful as they were able to help me find an item by sight immediately and they took care of a tricky gift receipt exchange in a timely manner. read more
Worst. Location. Ever... employees are unhelpful and not keen on helping out customers find sizing in either the back stock or other locations. I asked to see if they had a size and had to ask them to check the back. When I requested to see if they can check another store, they said they didn't have that capabilities... but then I asked another employee and they were able to check another location. This place needs better management and new staff. read more
This is the most horrible roots outlet store I have ever visited, the staff is extremely unhelpful and no attempts to verbal acknowledgements were made during the 15 minutes of browsing while I was there. The manager Mike is also unprofessional and rude as my friend had an exchange with him and he was very dismissive and unhelpful. It is probably worth it to go to the Pickering Mall outlet or the Scarborough Town Centre outlet as I had better and more positive encounters with staff. As for the merchandise, it is standard across most roots outlets so definitely not worth the horrible service. read more