I had been letting my hair grow out for a long time now, had been looking around for someone good with highlights in the Sonora area since my daughter was too busy to do my hair and came across Elise who proclaimed she was a "blonding specialist", I showed her some photos of what I was looking for which were just normal light highlights done with foil. During my appointment, Elise was kind, though I wish just more efficient and professional. Took longer than any appointment I've had before. After she was finished and I took a look in the mirror it was absolutely nothing what I had asked for, it was orange splotchy, and Elsie even said "You should come back next week so I can fix it." I paid over $140 for a professional service and I come home to having my hair fall out in heeps, some strands where orange& brassy, others were transparent white that broke off eventually and I even still had purple shampoo in my hair from the wash & toner she gave me. I now have half the hair I used to have, it's all gone from Elsie overprocessing certain sections. I was so extremely unhappy and depressed from this and still am months later. My hair is ruined. Also when I came to Elsie about this within the same week I was greeted with her being the most unprofessional business owner I've ever witnessed in my life. She claimed she was having a mental breakdown and began to cry and got extremely hostile, making me feel like it was my fault I was unhappy with my hair. She first said she would give me a half refund, we hung up then calls me back 20 minutes later to say she actually won't be giving me a refund at all. She still wanted to try and fix it but I've never witnessed anything like that in my life so I never returned to even have her attempt to fix it and give her the chance to ruin it even more! She comes off as the sweetest person, I really really liked her personally, but after I told her my hair is falling off, it all changed, she acted as if she couldn't care less about me and how I felt. I could not recommend to stay further away, your hair will thank you, I wish I had someone to tell me to avoid this place at all costs or I would still have a lot of my hair at least. read more