After months of searching my friend and I decided to splurge on Roomers Munich. The cost per night is more than the other hotels in the area but we understood we would be paying for some luxury and for the location being so close to the Oktoberfest Festival. Imagine our dismay when we arrived, after fifteen (15) hours of flying, to find that the hotel was overbooked. I've been to hotels in sixteen (16) countries around the world and never experienced that before.
We were moved to the Marriott City West, which was described as just down the street but it was actually a little bit of a distance on foot. The disruption in accommodations cascaded problems onto our week's itinerary just off of the additional distance. Marriott City West was a new hotel and fine but it wasn't what we envisioned for the trip.
A manager [?] Christian Abate offered concessions to the couple before us, who were also displaced for overbooking. Those Concessions were not offered to us. He gave us his card and said we could call him in the morning to see if the room we reserved and pre-paid for would be ready. The next day we call both numbers on the card and sent WhatsApp message, none of which were ever responded to. We then called the hotel directly but it seemed they weren't expecting us to call back because our situation was then given to a new manager. In addition, Mariott Munich City West was told we were staying for the rest of our trip which we had not agreed to. In my estimation managment failed to properly hand off our issues.
In any case, The morning manager Mark and Receptionist Christina (under high pressure and busy circumstances) were able to expedite our re-check into Roomers the next day. We were very appreciative of their efforts but in the end the overall experience was still completely overshadowed by how our trip began in Munich... with a bad initial hotel experience. So although the next day's staff did everything they could and it seems like the mistakes were not their fault, and although the rooms, luxury amenities and distance to the Theresenwiese (Oktoberfest) are enticing, I still recommend that you skip Roomers altogether. read more