Let it be known I have no prejudice, I just simply require quality work as would anyone spending over $20,000 on a new roof. We did not receive the bill of goods we were sold, nor did we receive a receipt for final payment, nor did we receive our 20 year warranty as promised, nor did we receive a final inspection or see any drone footage as purported by the website. All we received when we called to ask about the final inspection and when will someone be out to fix the poor workmanship was a snide comment, well you got a new roof didn't you. Yes we did. Will it leak probably not, will there be rodents in our attic? probably if I had not gone out on the roof 12/12 pitch and fixed the damaged soffit's in 7 locations. See the videos and pictures.
This was a unique experience. They were not the lowest price, we selected them based on what we believed to be the sincerity of the salesman Jason. This guy sat in our dining room and made claims about not to worry, that their crews are the best and that we will have 12 guys on our roof so we will be completed in 3 -4 days max, with an anticipated start date of the end of July, weather pending. They showed up The end of August. They started on the garage. They Do Not Have their own crews or if they do we received the "B" Team. The Roof Guys out of Barrie. They started out strong, laying tarps everywhere and had one crew member on clean up the first day. It looked great. I kept an eye on them from a distance, and have been on construction sites my entire professional career of 30 years, 2 guys started on the back of our garage and the Lead hand started on the front. There are 4 dormers on our garage and 8 intersection points of soffit's to roof-line. I was told the entire roof would be stripped including our existing ice and water. That did not happen. So immediately the finished roof appearance is up and down based on the various thickness under the new shingles. Two young inexperienced guys started on the back. The first thing i noticed is the guy is cutting the underlay in pieces and piecing things together. I ask about it, and told them that is not the right application of underlay. I was told This is not my first time by the young guy, and the lead hand/owner explained to me that because their knifes get dull once they cut shingles, this is how it is done. I disagreed, and have informed IKO about the installation quality. At the end of the day we surveyed what had been completed, first thing we noticed was the damaged soffit's, then how the starter line on the edge of the building was lower by 3" compared to the middle of the building, Valleys that were perfectly smooth were now installed creased do to poor handling. All we had asked was to have teh same quality of installation as we had in the past. Jason assured us we would. But when I pointed out the creases and the valleys, the fact that not one set of valleys were completed the same as the others, i was assured " Don't Worry we will fix everything to your satisfaction before we leave, After all you control the payment" I felt confident it would be fixed. I asked the lead hand on day two about the issues with the valleys and the starting line being crooked and the finish on the edge of the dormers being terrible. I was told don't bother me I will go around the entire job with you at the end of it and fix all of your issues. My point was to avoid having to fix things at the end of the job. I called my salesman, he came out the next day. I pointed out several other issues along with those mentioned above and again I was comforted, not to worry they would fix everything. We were sold that all of our flashing would be replaced of touched up to look good as new. That never happened. To this day, no one has completed a final walk through with us, no one corrected the issues around the soffit's or replaced the damaged ones, I could not get up on the high roofs, so we have to assume everything was completed using best practices, but it is clear based on the garage alone, best practices were not used. In fact as I was fixing the the soffit's I cam across 2 exposed shingle nails in the center of shingle that i had to black jack to ensure no leaking. That is the only 1/5th of our roof area, so i am very concerned with the high roofs. But without a final inspection or proof of a report we are left holding the bag. Why do I say that? Simple, they took final payment against our visa without asking if we were satisfied with the job and if all errors, or repairs were completed. My best advice. DO NOT USE ORILLIA ROOFING FOR LESS.
UPDATE. After our call to IKO customer service 2 weeks ago we were advised that they would look into the concerns around the warranty and we have received an email from Roofing For Less to advise us of a link to our warranty information. I have not opened it yet.
We called many times no one would answer. We received one email response, STEER CLEAR. read more
