Wow! Customer service at its lowest! I just left the store after someone in the plumbing department told me to leave the isle as they were going to close it. No offer to help. When I asked him for assistance he sent me to an isle on the far side of the store. I'll choose an isle at another store thank you read more

Part time diversity means not one person there could order an item in for me and asked me to come back another day. That's OK I went over to Home Depot and spent $4700.00 on flooring over there, they were more than happy enough to take my money and speak in a language I could understand. There is a management problem at this store; go elsewhere. read more

In view of the ongoing situation, I made an online order for pickup at my nearest Lowe's. I was warned that it might take longer than their normal guaranteed two hours, so I expected maybe a couple of days. I didn't even get an acknowledgement for two days. After ten days, with nothing appearing on my online profile, I contacted them by email(calling was useless). They answered after a day, telling me only that they had received the order. So I called the local store, to be told only that they are way behind, and no they can't tell me when to expect it. After two full weeks waiting for my 3 item order, I went to the store and picked the items myself. It took customer service twenty minutes to process my purchase, and no I couldn't have a receipt because I get one online. (Not) By contrast, CT had my order ready the next morning. read more

We visited Lowe's on kenesation on April 11. We were there when they opened no other customers in the store. We were there to get a built in microwave as the website said they had seven. The sales clerk looked on computer as said there wasn't any. We had asked him if they could call another store and the clerk said here's the number you can call Where is the customer service there was no one else in the store read more

Tried phoning the plumbing department at the Winnipeg Kenaston Store no one picked up the phone in five minutes. Phoned again this time trying to reach the operator no answer twice. Then tried Commercial Sales and again no answer. So much for service. read more

Jordan kanhai ( sales specialist) and Nicholas in the Kenaston branch were so helpful and with excellent customer service skills. Thank you guys for helping in the electrical section and kitchen. A big shout to their managers " guys like this should be rewarded somehow and recognize they are passionate about giving customer a hand with always a smile and devoted with their job"!!! read more

I was visiting Winnipeg and wanted to get my parents' sliding screen door either repaired or replaced. I don't really have a loyalty to any home improvement store, so I actually went to Home Depot first as it was convenient to other shops by which I needed to stop. I was sent by customer service folks to the desk at the appropriate aisle. There, a youngish lady was cordial and greeted me. I described the door, and she essentially gave me the impression that she knew nothing of doors, except for the pre-made ones on display for sale. So I asked her if there was anyone there at all who knew home improvement in relation to doors, and she thought of someone, whom she calls to the desk. This someone approaches and we explain the story, and he essentially said that the door I wanted to fix is no longer available so I need to replace it with the new retractable type. I know how to fix the bloody door, these two employees just did not. Had I the time to fix it myself, I would not have needed the help from Home Depot! Sadly, my vacation was over and I had to fly back (out of country) the following day, so I needed a fix for my non-handy parents' door. Absolutely disappointing. So off I went to Lowe's, which was just across the street, by Canadian Tire. Their employees really do know home improvement. I was extremely glad to have gotten help from a fellow who told me the easiest way to fix the issue, or a secondary method should one not be handy. I bought both to ensure my parents' door is fixed! Then this fellow (I believe Joseph is his name, but I cannot remember for sure), personally carried the screen door for me to the cashier and helped me load it in to the car. Now that is service one expects and rarely gets. Thank you for the excellent customer service, Lowe's!!! After that experience, I will not go back to Home Depot if I have a choice. read more

Watch your receipts when you return items. 2 times I did returns and both times they took the promotional rebates back from the receipts for LED bulbs that I kept. The items I returned had no rebates on them. After trying to explain this to the head cashier she could not figure that out and was very persistent that everything was right even though it shows right on the receipt that it was wrong. I got so frustrated that I gave up. I went and did some shopping and was going to purchase some garden lights that had an extra 25% off. When I got to the cashier she started the process for the 25% off and some other cashier came by and said the 25% was already off which it obviously was not. My cashier said some other employee said it was not already off. At that point, I just gave up and canceled the sale I talked to the manager who looked at my original returns and said the returns were wrong and the rebates should not have been taken off, at which point the head cashier came by and even with the manager telling her it was wrong she even said she figured it out and it was right. The manager kept trying to explain it to her, I was getting so frustrated that I just left. These people have to get their act together and have their employees better trained about discounts and the understanding of the receipts. I will go back in a few days and return everything and watch now that they think they gave meed my rebates back I will probably owe them money. I think I will stick with shopping a HOME DEPOT. Some good prices but terrible trained staff. read more