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Rona

4.0 (1 review)
Closed 8:00 am - 6:00 pm

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9 years ago

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Ciot

Ciot

(11 reviews)

$$$

Ahuntsic-Cartierville

Worst company ever, beautiful merchandise but horrible customer service. In order to sell you the…read moreproduct they make all sorts of promises, then at delivery date they ignore your calls and messages. They promised my parents their vanity in 6 weeks, week 10th we got frustrated and went in store, in order for us not to make a scene they said it will be delivered the Monday, they just delivered the vanity today Friday making it 12 weeks. They made my parents pay in full and now it has been delivered we noticed they didn't deliver the mirror that goes with it. Just a bunch of liars. Don't rely on their promises or dates. They just want to sell.

Terrible experience…read more I had a simple repair to be done on my counter. Jonathan from Ciot said it would take two weeks to fabricate the piece and install it. And here I am 3 months later still waiting for it. Ciot asked me to pay for the job fully in June because they don't send the installation team if not prepaid. So I the full amount of $1,100. They didn't get in touch with me after. I tried getting a hold of the sales support rep Filomena but she wasn't replying to my emails or calls. In July, when the installation was finally scheduled I got a call from the technician saying the piece wasn't cut properly. Two weeks later they couldn't install because it was construction vacation. One week after construction vacation they had to cancel on installation day because the truck was stuck on the highway. All I hear from Ciot, if they ever reply, that "we are sorry for the inconvenience". I feel frustrated and powerless and wish I can have my money back and cancel this order. I definitely do not recommend them and would never do business with them again.

Rona - hardware - Updated May 2026

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