I had a great experience at this location today. Got a first time cleaning and exam. Very kind…read morestaff. Great at what they do. I'm over the moon that they got so much of my coffee stains off my teeth with just a simple cleaning. I'll be going back for sure.

STOP! Do not go here! I have a Discount dental plan. They are on the plan. They have to go by the…read moreplans prices. That is why I went there. Resonable prices. Then I got the quote for my work and it was like $60 over the plan price. They said too bad!!!!!!!!! Now I owe them $60. I had called the plan. They gave me a number for the dentist to call. They chose not too and billed me! They are scammers. Bait and switch. I went there because of the discount plan and ended up costing me more! Scammers! Scammers! AVIOD!!!!!!

I want to start off by saying when I first entered this practice I was delighted to see a Bible on…read morethe entryway table in the foyer. It was opened to a scripture but I didn't take time to read it as we were hurrying to get checked in. I wish now that I had looked because this Dr. Bryant most certainly did not act in any manner whatsoever that would glorify Christ. Point blankly, I would avoid Dr. Bryant at all costs. The office staff was super nice and knowledgeable regarding the billing but that's the only positive thing I can say about this practice. We waited in the waiting room for approx. 15min then waited in the exam room for more than a hour to see Dr. Bryant! He came in all hurried, talking over us, not wanting to give us a chance to talk or ask questions, was rude & arrogant, and seemed to think he knew more about our child and his insurance than we did. I assure you he did not. I had spent an extensive amount of time with my child's insurance provider on the phone prior to the visit so that I would know what our responsibility would be. I told him we would be paying out of pocket but he was so concerned about the insurance and not billing them. I told him to feel free to bill them but they would not pay and we would have to. Even his nurse tried to tell him that they too had verified that the insurance would not pay until he was 15 years of age but you could tell he was not going to concede that we knew more about it than he did and he suggested that if he allowed us to pay out of pocket we would be causing him to commit insurance fraud which was ridiculous. Made no sense! I had NOT told him he couldn't bill them, I just told him he would not get paid by them so we would be paying. Ugh!! Everything that came out of his mouth was asinine. So, just so I'm not posting anything that I do not know to be factual, I followed up the next day with the insurance company and they reiterated to me, 1. Yes, he can bill them but, 2. No, it wouldn't be covered therefore he would receive no compensation from them. 3. Yes, the child had to be at 15yrs. old before they would paying for this procedure. 4. Yes, we would HAVE to pay for it out of pocket if we wanted him to have it done now. 5. No, they would not charge the provider with insurance fraud for allowing us to pay out of pocket. Also, I might add, even the insurance representative chuckled at this particular concern of his. (TOLD YOU SO, Dr. Bryant!) This is why we need healthcare reform! Doctors do not want private pay clients because they know they can not charge as much / get paid as much!! Anyway, We did not even get to the medical aspect of what brought us in before my husband, who is the MOST kind, gentle, and patient man you could ever meet, interrupted him to tell him just to forget about it and turned to me to say, "Come on, we're leaving." Seriously, NO ONE, in a professional position, has ever acted the way he did and now I can understand why he was not on the list of recommended providers given to us. I've never met anyone like him and hope to never again. I would steer very clear of this practice! I found my desire for convenience is not worth going to this doctor and I would not trust him with my child because it was obvious my child's care was most certainly NOT his priority.

My experience with Dr. Bryant and his staff was…read moreexceptional. Prior to the procedure, everything was explained clearly and in detail. Normally, I wouldn't go outside of my network for dental surgery, but Dr. Bryant's pricing was better than my in network options. Based on my experience, Dr. Bryant has earned my highest recommendation and my trust.

Unprofessional office staff who consistently make scheduling and billing errors. The office manager…read moreis argumentative and rude. The dentists spend less than 1 minute in the room after a cleaning and hardly even said hello. There are dozens of other dental practices on Fairview road alone so there's no reason to waste time at this 0 star office.

Today, I had my regular teeth cleaning with Jordan and a consult with Dr. Julia Vance. Both were a…read morepleasure to be with and provided thorough care and advice. Dr. Vance is always working to ensure I understand any costs that will be involved with care choices, so I can make informed decisions.

My wisdom tooth had to come out and as an adult, it's not so easy!! Dr Palmer did a great job and…read morewas very quick, they gave me the Nucalm treatment which helps to calm with and it really helped to calm me down. The Platelet Rich plasma helped a ton with any bleeding and recovery as well! It's not cheap to pay out of pocket, but Palmer and their staff do a fabulous job of taking care of their patients and making them feel comfortable and that's worth every penny!! I would highly recommend their services to anyone!

Sadly, I recently had a bad experience too. I have been going to 5 years and have been excited to…read morehave a dentist that was so patient focused without the pressure. My hygienist was really rude and kept hitting my teeth with her mirror. I kidded her about the gap between my two front teeth saying it should be easy to clean and she said, "well your bottom teeth are crowded." Why be so rude? I don't understand. Everyone has been so friendly for years. Then she rolled her eyes at me when I said I didn't want X-rays. The dentist came in for a few minutes and then left. The hygienist then said that will be $300. Its always been $200. Here we are 2 months later and they (Palmer) still hasn't submitted my claims. I was super disappointed because I liked them so much.

The people at this office are friendly and willing to work with you. There was an issue with…read moreinsurance billing and while the initial response was not perfect they made it right In the end. The care and type of care at this place is great. They provide an amazing atmosphere o get dental work.

I would like to give a shout out to Pam G the dental hygienist. She is so warm, welcoming and very…read moreexperienced in her field. She went out of her way to be sure I was comfortable. She took her time to conversate with me and even gave me a warm hug before I left, she is such a sweet person that I will never forget. The clinic is clean, cozy and inviting. The people on the front desk team are all smiles and professional, thank you Dr Rhoden for having amazing staff and team in your practice.

This dentist office is friendly, helpful & clean. I love the view from the dental chair! It's nice…read moreto look out a window & onto a beautiful tree lined golf course. Also, they make crowns in the office so there's no waiting or having to wear a temporary & then come back again. Very Nice! Cindy Stuart

Dr. Hatfield is incredible, knowledgeable, compassionate and top notch! Her equipment is very…read moremodern and makes the process of checkups quick and painless. She removed my old fillings in 2015 for a fraction of the cost of any of the Texas dentists I went to see for a consultation. She is a true blessing and I will continue to patronize her business until she retires. Thank you for my new life w/o toxic fillings and my new beautiful smile! God bless and prosper you and yours!

Good receptionist, helped me with paperwork. Seen promptly…read moreDentist provided thorough exam and great plan.

I have had the most horrendous experience with New Horizons, and it has gone on for months now. The…read moredoctor's office I use in Seneca gave me a referral to New Horizons Dental in Greenville, SC. I filled the paperwork out in July of 2018, and finally got an appointment for November of 2018. The day before my appointment, I received a call from New Horizons and was told that the dentist I was supposed to be seeing would not be there for my appointment, and that they were going to have to reschedule. The next available appointment was more than two months away! I complained but the person on the other line did not care. They told me my new appointment was for January 23, at 3:00 p.m. I know this because I am very careful about using my calendar on my cell phone for any appointments I have so that I do not forget. While the appointment person was still on the phone with me, I entered the particulars into my phone calendar, and then repeated it back to the woman, who agreed that I had everything correct. I also made several alerts. It's a long trip to Greenville for me, so I definitely wanted everything correct. So imagine my surprise today when I arrived, and was told that my appointment was YESTERDAY. I was extremely unhappy, and I didn't get the chance to explain WHY I knew that something was wrong, I was shut down immediately. I asked if there was an ombudsman, and the receptionist didn't know what that was. I then asked if there was a patient advocate. She didn't know what that was either (which should have told me something right there). I then asked who patients spoke to when they had an issue, and was offered a manager. I had to take that, but I knew it was a lost cause, and it was. Hospitals have patient advocates for a reason. The woman who came out looked like your typical aging junior leaguer in a 20 year old business suit, sans jacket. She most likely has worked her way through the social network system and this is the pinnacle of her career, and it pisses her off. I know her entire attitude and body language was "I don't have time for this sh*t." and that's pretty much what her words were too, without coming out and saying it. She negated the possibility that a mistake was made by her staff. She informed me, even though I did not ask her to do so, that there was no way she was going to squeeze me between two other appointments, that it wasn't fair to the other appointments to push three people into two hours, and "those people deserve their hour." Never mind that I have been waiting since last July for MY hour. Never mind that I drove an hour, all the way to Greenville, to get this appointment, and had to drive an hour back home. Never mind that I spent $20 in gas for nothing. I know what I did and I know that verified my appointment. Since they've already changed one appointment on me, my only assumption is that at some point it was changed again and the staff there at New Horizons failed to notify me of the same. The last thing she said to me was to offer to make me another appointment. I didn't even have to think about it. There is an old saying from the Navy "So goes the captain, so goes the ship." If you have a captain that is lax in his job, the ship will be lax as well. When she asked, my brain screamed "If this is the job they do in the front office, do you really want these people with their fingers in your mouth????" The answer is no, I do not, and that was the answer I gave her - no thank you. She turned away on her two inch heels and went back to whatever it is that she does, and I left to drive back to my home, with teeth that still need help. If this is the best we can expect from those who are supposedly there to take care of those who need it most, our country is in serious trouble. I couldn't in good conscience recommend that anyone use this dental office - they just aren't reliable - unless you are just so desperate that you have no other choice.