Great service. A beautiful selection. Very nice individuals. A great place to come and shop and/or repair jewelry. Highly recommend! read more

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It isn't the same under the new ownership. They no longer offer to clean your rings (used to happen every single time you walked in), they didn't bother to reset the date on a watch after battery replacement, and the two people (brother & sister) behind the counter were marginally pleasant but not cordial. None of the long-term staff were there, leaving only family members on site. It didn't feel like a place where I was welcomed or valued.... read more

We were lucky to already have the diamond but needed help finding the perfect setting. After going to what felt like 20 different places on the South and North Shore, Romm was our final stop. Diane was excellent and very patient in helping me pick out a beautiful ArtCarved ring to set my diamond in. read more

Romm Diamonds - Jewelry Near Me - Brockton, Massachusetts

I went here to get Jewerly cleaned and a couple of batteries for my watches. My rings and bracelets look brand new!!!!! The service was excellent. I would give them 5 stars but I haven't bought anything yet. I'll keep you posted! read more

I have purchased many pieces of jewelry during the past decade. The selection is vast, the service is spectacular. The sales team is patient yet attentive. Whether it be for myself or someone else, we've never been disappointed. Special thanks to Andrea, Angela and the entire team at Romm's read more

My husband and I (and our families) have been shopping here for a long time. We trust this jeweler and have had a lot of great experiences. My wedding set and my husband's wedding band came from here. The only reason they do not get 5 starts is because the salewoman we had when purchasing our wedding bands was a bit of an idiot. I wish she had educated me more on white gold vs platinum. She also lost our engraving request so we had to make an extra trip and redo it. But when we went back to pick up our rings she no longer worked there so I guess we weren't the only ones who didn't think she was so great. All of the other times we have had great salespeople and I love this store. Worth the trip for us whenever we need to purchase fine jewelry! read more

I found most of the sales women to be unfriendly which is not good when you are in the retail or sales business. Yes, they answered my question and then walked away. Even when I was only customer there. No help with shopping. I was looking for Pandora. I felt it may have had something to do with the fact that I told them my budget was around $100.00. They didn't point out anything I could afford. Same unfriendly service when you call them by phone. I asked if a Pandora item was in stock. I was put on hold while she checked. When she returned to tell me they had it I asked about the price. The woman sounded annoyed as I was put on hold again while she checked that. Anyone with any sense would have noted what the price was when they checked availability. I think they are used to customers with whom price is no object. read more

I always get my pandora charms from here but since the store in the mall opened I haven't needed to go the employees are very nice and helpful I wanted a Pandora ring but it was out of stock the lady told me the last location that could possibly have it and I went there read more

My husband purchased my engagement ring and wedding band from Romm Diamond in 2015. For the most part the customer service was good. Everyone was very friendly and accommodating. My gripe and reason for the 1 start review is for their work and repair services.... Every year since 2015 a prong on my engagement ring would break. The first time a prong broke I took the blame and started taking my ring off to do the dishes, clean, shower...basically everything. I would take it off as soon as I walked in the door at night. Romm took care of the repair under warranty. No big deal. The second time a prong broke I was furious! How did this keep happening? I changed my behavior. I've heard of prongs breaking, but once a year? Not common!! We took the ring back to Romm. This time they wanted to charge us for the repair. We negotiated and they covered the repair again. Well two days ago another prong broke while I was on my way home from work. This time I did not go to Romm. I took my ring to DeScenza Diamonds in Boston. The man who helped me told that my diamond was set completely wrong. The heads they used at the top of each prong were meant for a round diamond (I have a princess cut). He also noticed that the prongs were not even touching the diamond. My diamond was bound to just fall out of the setting! So my engagement ring left Romm Diamond three times without anyone catching this BIG mistake.... Once when my husband picked the ring up before he proposed. Again when a prong broke in 2016. And again when a prong broke in 2017. I do not recommend Romm Diamond. To spend so much money on a ring and to have it set incorrectly and no one notice is unacceptable. read more

My sister & I went to Romm Jewelers to purchase Pandora bracelets & charms. We encountered one of the best sales people ever. I believe her name was Catherine. We had the best time shopping - the sales woman was so patient with us as we went through all the pandora charms & finally made decisions. She had tons of helpful suggestions. I forgot my receipt at the store & she mailed it to me with a note saying how much she enjoyed helping us shop. I have to say this is probably the best service I have ever received at a retailer. read more

I took my engagement ring to be repaired to 2 other places who both told me they could not fix it including one small shop and one major jeweler. When I brought it to Romms they had a "can do" attitude, if they could not fix it, they knew someone who could "fix anything". Imagine my relief that I would finally get my ring back. Not only that but they charged me $25 less that quoted, AND cleaned it beautifully, explaining the issues with white gold. So now I know! Their wonderful customer service has won me over as a customer for sure. read more

My now husband first walked into Romm Diamonds to purchase my engagement ring. He worked with Angela and she made the buying process so easy and stress free. She gave him his first education in diamond clarity and cuts and together they picked out the perfect ring to pop the big question (I said yes of course!). We knew there was no other place to go when purchasing our wedding bands and I felt the same warmth that he received his first visit. It's important that I mention that they really get to now you as a person and not just a customer. Angela remembered who we were by name each time we came in and the rest of the employees there seemed just as warm and engaged in us as people. They even offered to clean my wedding jewelry that was purchased at another jeweler before we had worked with Romm the day before the weeding along with my rings. Not sure when they next piece of jewerly will be purchased but we are definitely coming back to Romm! read more

Romm Diamonds - Jewelry Near Me - Brockton, Massachusetts

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This rating is long overdue. My husband bought my engagement ring and wedding bands at Romm's. We worked with Glady's to select a Hearts on Fire diamond for my engagement ring. She was wonderful to work with, was so patient explaining the diamond characteristics, and was so knowledgeable and made the experience less overwhelming. She is the most wonderful lady, she always has a smile on her face and remembers me whenever I go in for a cleaning. I also love working with Elizabeth, she recently helped me repurpose some old earrings and I loved her ideas. She is very patient and respectful, does not push to sell but rather tries to understand your budget, ideas etc and just does her best to help. I highly recommend Romm's for old world customer service. You dont' see much if anymore i'm afraid. read more

Every single person at Romm Diamonds is friendly, helpful and welcoming. I feel like family when I walk in the door and have never purchased a single diamond from them. I am a Pandora client so while I purchase many pieces from them my purchases couldn't compare to the sales they'd make waiting on a high end customer and they still treat me like with respect and give me as much time as I need. Never feel rushed. I have recommended them to a number of friends and family - will continue to do so. Romm's is a wonderful jewelry store with top notch personnel and merchandise. read more

Selection was good....quality of work and customer service not good!!!! It was clear to me the employees were out to make a "big" sale and less about satisfying a customer in hopes of a repeat customer. I will not be back! Roger's Jewelry in Quincy is much smaller but found the customer service,quality and prices to be MUCH better. I will not go back to Romm's or recommend it to anyone! read more

Romm Diamonds is amazing, and their staff is fabulous! They have everything from pandora to breathtaking diamonds!!! Highly recommend them!!

bought an engagement ring here. I visited a handful of other jewelers in search of the right stone, price, and service. it took me 3 visits to finally purchase from Romm, but I always felt very comfortable there. Ultimately, I just liked it there better and in the end it was an easy decision. From my searches, even though they were not willing to negotiate price, it still seemed their price was better than other jewelers. Also, with your purchase you get many services: Free mounting, 0% financing is avaialble, free appraisals, they gave me a bottle of champagne when I picked up the ring, you can get full trade-value if you upgrade to another ring at least twice in cost, etc... There's a lot more research that needed to be done than I expected when buying an engagement ring. it can be overwhelming. In all honesty, after all the research, handfuls of visits to jewelery stores, and about 3 and a half weeks time, I ended up buying the first diamond that I had looked at from Romm's. My advice, check out Romm's and don't overthink it, you'll drive yourself crazy. By the way, she said yes. read more

Earlier this month, my husband bought a Tourmaline pendant for my birthday. The stone was very small and it came with a short chain. The spring ring clasp was so small that it was difficult to open and put on. It was not a quality chain and the clasp would not have lasted. When I found out the cost of the pendant and chain, it was clearly overpriced. My husband returned it within a few days of purchase and the salesperson tried to get him to change his mind. She told him that she would lose her commission. Clearly unprofessional. And, Romm's boasts about their professional staff. My husband couldn't wait to get out of there. I prefer Warren's located next to Lowe's at Westgate Mall. Their staff is professional, knowledgeable and have beautiful jewelry. read more

I cannot rate Romm Diamonds high enough for their incredible selection of stones and custom settings. My fiance and I worked with the staff to create my custom engagement ring and it turned out better than anything I could ever imagine. Their prices are competitive for the exceptional quality that they provide. My ring is two years old and I still get compliments on it all the time. They really educated us about what to look for in a diamond and provided us with many options in our price range. All of the staff at Romm's are wonderfull but we especially enjoy working with Melissa, Kathleen and Miranda. Even when I go in to have my jewelery cleaned, they are so friendly and I love going in just for a chat. We have purchased a few other lovely pieces of jewelery from them including our wedding bands and we couldn't be happier! read more