We couldn't be happier with our Pella windows, especially with Norman Poirier. Fantastic customer…read moreservice, Norm spent the time to come to our home, get to know our interests and ideas, and knew the answers to all the questions we needed answered to make our project continue smoothly. Norm was on-time, informative, and made the experience easy and efficient. We would continue to work with Norm and would recommend him to anyone in the future! 978-807-8595 to reach him directly.

VERY poor customer service. I purchased a window that it took 3 months for them schedule an…read moreinstall. They then called to cancel, then 2 people showed up on the original date and another on the alternate date. All 3 had never put a window in before. They left. Another guy came back. He broke the assembly and just left it all in pieces. I now had an installed window, no hardware - nothing. The third guy came and put up a shade that came all disheveled and wrinkled and said that yet another would be coming to install the valance. In his attempt to put the valance in, he nicked the paint job on the window and didn't properly plug all the nail holes. It looked terrible. All this time - about 5 months and I was already paying on the window for which I had not received a full service for. Finally got the valance and now the shade does not work. Trying to get communications going with them and they want to charge me another $1200-1500 to put in an automatic shade, which is what the salesguy led me to believe in the first place. Bottom line: they don't deliver but they sure know how to take your money. Easy to create a paper trail with them if you ever wanted to take them to court - they don't answer your messages. NEVER again will i use Pella. Lots of management issues in this company, not to mention customer service that stinks.

After another local window company returned our deposit check after 8 weeks and told us he "didn't…read morewant our business", Gleb and his team lead by Serge stepped right up and did a wonderful job installing our replacement windows. The crew showed up at 8AM and stayed until 6:30 at night ensuring the job was done properly. We have cedar shake siding on our house so the detail that went into replacing them after window installation was wonderful. The entire team was competent, clean and professional. I would highly recommend them for a window install project.

I am giving Gleb and his Team led by Ankhaa a Big Thumbs Up, they were on time, cleaned up every…read moreday, answered all my questions and made adjustments per my request. They installed 27 Marvin New Construction windows and I could not be happier. They also made recommendations as they got involved with the project. Ankhaa and his 2 crew members were extremely accommodating with positive can do attitudes. Thanks guys, a job well done. Don W.

The windows that were installed in my home are excellent. They are easy to operate and look…read morebeautiful. We decided on a garden window over the kitchen sink which is very nice. The warranty that is included is second to none. And most importantly, the men who performed the work were great. They were very professional, conscientious and courteous. The job was extensive and involved replacing a lot of original 75 year old rotten wood framing. The 3 men worked skillfully in perfect coordination with each other to achieve every phase of the repairs, removal and installation - very, very impressive! I look forward to working with Universal Windows again, hopefully soon. Thank you, for a job Well Done!

The crew was super respectful while working at my house and did a great job cleaning up after the…read morework was done. They even mopped. I'm no window expert but I can't feel a draft from my old windows anymore so they did a great job as far as I'm concerned. The company goes the extra mile to make customers feel taken care of. They are happy to come back out and address any follow up concerns and even sent a cute jar of cookies as a follow up gift.

We needed new windows throughout our house, a total of 20 windows. We got 5 estimates from…read morecompanies selling a variety of products/brands and found that the Okna windows from Morgan were the best value for the money. Lou is a very thorough salesman. He came out to give us a quote and returned a couple more times to answer additional questions, show off the product, and make sure we were fully educated. He also was very frank about addressing competitor products, and was knowledgable about their product lines as well. When it came down to money, Lou was flexible and willing to negotiate, and we're very happy with the final price we agreed to. Their crew was just 2 guys (one of whom was a co-owner of the Morgan Exteriors) doing 20 windows and it took them 5 hours. Blown away by their speed and efficiency. They were clean, respectful (I work from home so was around while they completed the project), and the end result is incredible. Very happy with our new Okna windows and look forward to a warmer winter this year!

Vinyl Windows surrounding our deck with new aluminum door installed by Morgan Exteriors. Very…read morepleased with the initial sales discussion and agreement on deck solution. Installation went smoothly and professionally. Additionally, support after the sale superlative. They know how to treat their customer!

George was very helpful and used no high pressure sales tactics. The install had some complications…read moredue to rotted wood but Mike was able to deal with all issues. Both installers were polite, professional and efficient. The installation was booked several months out but they still showed up on the agreed upon date which was impressive. We had an overall excellent experience with this company.

On Monday, December 4th the 2 man crew came on time and started removing our old front door within…read moreminutes of arriving and introducing themselves. The entire job was completed and cleaned up in less than 5 hours. The price was competitive and the quality is top notch! I am impressed.

Steve Raymond is a wonderful contractor! We have used him for years for small projects, and…read morerecently hired him to do a big project: adding a new room on our home. He gave us a fair quote, helped us through the whole process, and did great work, the room is absolutely beautiful, inside and out! Whenever unexpected issues arose, he found and explained the root cause and offered a solution at a very reasonable price. Right at the end, when we found the door was cut to the wrong size at the factory, Steve advocated for us and secured a brand new door at no extra cost. Steve is remarkably punctual and dedicated to his craft. He maintains constant communication, ensuring we're promptly informed of any developments. His pricing is consistently fair, and his work exemplifies quality and precision. Steve consistently seeks to address challenges in the most effective manner. When we faced an issue with rotten siding, he was the sole contractor to propose fixing the flashing above the siding, preventing any future problems. It's this level of attention to detail and commitment that truly distinguishes him. His quotes are always fair, and very accurate. If the price goes up, he asks first and offers a variety of solutions. If the price goes down, he's always returned the excess at the end. I'd trust Steve for any project at my house, big or small. He's a wonderful person, and a wonderful contractor.

Steve Raymond has been amazing to work with! We have enlisted Steve to complete several projects…read moreacross two properties ranging from front door replacement, window replacement, basement flooring, large custom decks, and siding. We have never been disappointed. Steve is honest and straight forward - he always talks us through the options and lays out the pros and cons of each without any pressure or hidden agenda. We have a list of projects we are looking to do in the coming months (and years); there is nobody I would trust more than Steve to get the jobs done!

Yes they are honest and do good work. Ask for Ken as he is the head honcho. They come when…read morescheduled and leave the job spotless.

Pellerin window & vinyl siding is a wonderful company to deal with…read more The staff listen and get things done in a timely and professional way. In other words they deliver what they promise, with a beautiful finished product There is no doubt , they are my go to company for window replacement!!

Canceled twice! To many problems!unfortunately. I need this done yesterday ! And we are all caught…read moreup in our daily life.. if we snooze we lose, including myself.

Everything went well. I plan to use them again. I would recommend. He did electrical work for me,…read morebut can do many other services.