I know this place is rated as, "Women's Clothing" but it is ACTUALLY a Novelty Shop. I guess when…read moreyour main clientele are local strippers, You call it whatever you want to. (It's neither here nor there)
Sooo, the wife and I had a few drinks and were feeling very risky so we thought we would stop by the ol' Novel... I mean, err... "Women's Clothing Store" to maybe pick out a new vibrat... err... new womens... clothing... clothes... that VIBRATE... Ya know... "sexually; Soooo we pop in, Ask the young lady's opinion; She directs us to the 50% OFF section... Slam, Blurr, Thank ya, Sirrrr.... We are back home LICKITY SPLIT. (We actually live INNN Valleybrook...)
It is LITERALLY a 3-5 minute drive to the Carlie's Store from our house... SOOO... NO BIG DEAL; RIGHT?
Well, we met a slight hiccup along the way.
The vibrato.... Umm, Women's clothing... Uhhh... "clothes" thar vibrate... You know... Sexually... was DEFECTIVE! THE CORD WAS BROKEN AND WOULD NOT POWER THE DEVICE!!
Well... We are EXPERIENCED shoppers who LOVE tossing the U.S. currency with Ben Franklin's face on the note; ALL OVER THIS FINE CITY.
AND EVERYBODY KNOWS... THAT WHEN YOU PAY WITH CASH, You WILL BE TAKEN CARE OF!!
SO... I IMMEDIATELY Google Carlie's number and get ahold of the VERY nice Afican American female that waited on us.
And TO OUR ASTONISHMENT, THE cashier that had JUST RANG US UP, NOT SEVEN TO TEN MINUTES EARLIER... is informing us, that, "Basically... YOU STUCK WIT' IT"
I can NOT believe my ears! Now keep in mind, my WIFE is a CUSTOMER SERVICE ANALYST.... FOR A VERYYYYYY LARRRRRGE PHARMACEUTICAL COMPANY IN THE OKC METRO. She more than LOVES customer service; she more than trains over a hundred new employees monthly, be the absolute BEST customer pleasing machines throughout the great state of Oklahoma, but throughout... THIS ENTIRE NATION.
Now, I am a good people person... but to be honest, I don't care for people much. To ME if you do NOT put "stock" into individuals, you will NEVER be let down and I have the nice lady that checked me out on SPEAKERPHONE, So the wife is hearing... EVERY SINGLE WORD that this cashier is saying to me; and I should probably note; that the cashier in question is:
1) NOT acknowledging my issue.
2) Informing me that there is absolutely NO resolution (other than my holding onto damaged/non-working equipment)
3) is becoming emotionally irate
4) CURSING AT ME
5) NAME CALLING
6) ATTEMPTING TO STAY IN CONTROL OF THE CONVERSATION WITH ZERO PRODUCT KNOWLEDGE
7) FAILING TO ADMIT THAT IT WAS HERRR RESPONSIBILITY TO ENSURE THAT I LEFT WITH A GOOD QUALITY PRODUCT
8) DOES NOT OFFER TO CALL ANYOOOONE WITH THE AUTHORITY TO CORRECT OUR ISSUE
9) REMAINS RUDE
10) HAAAANGS UP ON ME?!?!?!))
Now... I HAVE BEEN.... a long time/loyal customer to the Carlie's location for OVER A DECADE (rewards points and ALL) but alas.... THIS is where Carlie & I shall part ways, FOREVER.
NOOOOOT because of new policies in place that fail to guarantee to the consumer that they will NOT be "ripped off",
NOOOOT because the girl behind the counter had ZERO product knowledge, NOOOOT because she had ZERO authority... incentive, OR training to keep a long time customer relationship... and NOT EVEN BECAUSE, SHE WAS BAD MOUTHING THE RESPECTABLE VALLEYBROOK POLICE DEPARTMENT; IN OUR VERY PRESENCE; OF WHICH WHOM...ONE OF MY BEST FRIENDS ON THIS PLANET; SERVES AS A HIGHLY DECORATED POLICE OFFICER....
But because she evil... Because she was rude... And because.... She let US know, that she is a very small woman.... who just doesn't care.
And if THAT is what Carlie's employs these days, I am afraid... that we must say... Farwell.
MY RECOMMENDATION? Unless you are a stripper trying to purchase a new pair of "slut boots", DO NOT SHOP HERE.
They are a NOVELTY shop that is ASHAMED to be... a NOVELTY SHOP...and THAT; is just NOT...a "novel" idea.
1-10 rating?
A year ago I would have said "a seven"
After TODAY??
"NEGATIVE 72"
TheDude... OUT!