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Romantic Realities

3.0 (2 reviews)

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8 years ago

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Roadrunner Florist & Gifts

Roadrunner Florist & Gifts

(10 reviews)

$$

Did not deliver as promised even though I called and informed of locations shift!!…read more I am a Military member stationed in San Diego and have been serving for over 22 years now. My Mom's birthday is June 5th and I placed an order for delivery to her work on the 5th at the Treasury office. When I called my Mom at 0650 in the morning to wish her a happy birthday I found out she was not going to be at work. I called the florist immediately after they opened for the day and explained the situation and informed the woman I spoke to that I am stationed in San Diego, that it was a surprise, and that she lived out on Frontier road. She said in McNeal to which I replied no she is barely off Double Adobe road on frontier about 8-10 miles outside of Bisbee. She told me she would take care of it. I asked if she need to charge me additional for the delivery and she said no I will take care of it. She asked for her phone number and mine and I told her that it was a surprise and if a problem arose to contact me and I would change the delivery etc.. At 2 pm she called my Mom and wanted her to meet her halfway in Double Adobe and my Mom told her she did not live that far out and was actually closer to Bisbee than that. Then she was told that 2 deliveries to Sierra Vista were ahead of her. My Mom then asked about the delivery charge and was told I only paid to the treasurers office. So The facts are: 1. Did not deliver on her birthday as promised. 2. Did not want to charge me more for the delievry yet stated that is the reason i wouldn't happen. 3. Ruined the surprise by not following the customers instructions 4. Never contacted me about the change ($3.50 increase) that I told her I would pay but she refused. 5. Still has never contacted me This was a blatant disregard for customer concerns, instructions and poor customer service. Do Not use them, I will get my brother to buy flowers at Safeway before I use them again.

I got some flowers delivered from my husband, I was disappointed in the flowers. They were a little…read morewilted and no food included to treat them with. My husband (who is out of town) sent me a picture of what he purchased and they are NOTHING like the picture...not even the same color flowers except for the roses, the other flowers were not even the same type of flowers. I told him next time to just order from Costco and have them shipped to me in a box. More for what he paid and will get WHAT he paid for. $50 for a bridesmaid bouquet??? I think not!!!

Romantic Realities - florists - Updated May 2026

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