Although they are too booked out, tim gave me a recommendation quickly and kindly , no wonder they…read moreare in such demand !

I needed a bunch of doors adjusted on my house and I was lucky enough to find this fine company…read more They told me they were so busy that it would take 6 to 8 weeks before they could help me, and they even recommended other places if I was in a rush. I figured any place that was so busy that they were turning away new customers was a place I wanted to deal with! I waited until they could take me, and they sent an excellent employee who did all the work in a very reasonable amount of time and they charged me under what I thought it would be. I can't recommend this place more highly!

Wonderful experience and I would highly recommend! Every aspect, from walking into the store for…read moresamples, to finishing the job. Top notch! My flooring looks absolutely beautiful. Matt and Dee were so helpful with their advice and allowing me to take home all the samples I wanted. Adam and Dustin did an absolutely beautiful job on my flooring. They were very kind, considerate, helpful, hardworking guys! I appreciate all of the extras they did for me. Including putting up with my dogs. Just can't say enough about Southern Floors. Look no further! B. McIntire

Amazing craftsmanship, attention to detail, super friendly family owned business…read more Building a home has had some stressful moments but our dealings with Southern Floors was not one of them. We had a lot of custom finishes and they stepped up to the plate and hit a home run!! Tile, hard wood, vinyl plank, and carpet. They do it all! Thank you Southern Floors!

Excellent service! My contractor reached out to them while we were shopping in Springfield. We…read moreeasily got in touch with someone who we were able to meet with and find what we needed. The product we sought came with options, so she gave us space to investigate them and make a final selection. We found the pricing for the flooring to be very competitive for the quality of the product. We found the employees who loaded our truck with the flooring to be very efficient and mindful in their task. We will be back for future flooring needs.

Within one month after installation, large pulls in the carpet started to form. Mouery's was…read morenotified and they went through the warranty process. The manufacturer approved to only have two of the four rooms (and staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced. The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people this seems quite extreme especially for nearly $10,000 worth of carpeting. While I recognize Mouery's tried to help, the customer is still the only one out thousands of dollars with an entire house full of defective carpet. So, once again the consumer is the only one who loses. When will companies actually do what they say they are going to do?

My husband and I always try to use local businesses when possible instead of the big box stores to…read morehelp boost the local economy. We chose Ozark Carpet and Flooring just for this reason. We purchased one of their best carpets with a 25 year warranty for 5 rooms plus the stairway. It took over 2 months to get the carpet, even though we were told it would be just a couple of weeks. We were ok with the delay, although we were the ones that had to check in to see what the status was on the delivery and install window. Customer service did not seem too important to them. We finally got it installed after a few months (March, 2024), and it looked great in our home. However, after just a couple of months, there was a spot on the living room carpet that was crushed and completely worn out. We tried several times to contact both owners, both by phone and email concerning this problem. After a few weeks, one of them replied, and then they made an appointment to come out and look at the carpet for themselves in December, 2024. They assured us that this spot was definitely a defect, and that it would be replaced under warranty. And that as soon as the holidays were over, they would take care of this. We never received any direct contact from the business after this, until we called to check on the status. This also took several calls and messages left before we received any reply back. Not sure why nobody ever answers the phone at this particular business, or messages are not returned in a timely manner. When we finally did get someone to return our call, we were told that the replacement carpet was ordered, and it should be received in about 3 weeks. We called back again after 5 weeks, and once again, no answer, and no return call. We waited a couple of more weeks, called again, and got no answer. After several more calls, we finally got someone to pick up the phone. We were told that the replacement carpet was there, and had been sitting there for a couple of weeks. Really? No call to let us know this? We then asked when it would be installed, and we were told it would definitely be scheduled for installation the week before Easter, and that they would call us with an exact date and time. Easter came and went....no call....no install. We called once again about 5 more times before reaching anyone. We were then told by John that the install would be May 8th. On May 8th, they then called and cancelled. This after we just moved all of the furniture out of the room for the install! We were then told that it would be rescheduled for the next day at 10:00 a.m. Next day, May 9th, at 11:00 a.m., we called once again, since nobody had yet showed up. This has been nothing but a nightmare dealing with this defective carpet and the poor customer service. This kind of service, or lack of, puts a horrible blemish on the other small businesses that are trying to make ends meet. We will definitely be looking elsewhere for our flooring needs in the future, and would never recommend this business to anyone.

Nothing but good things to say about Ozark Carpet Company!!…read moreKeith was a pleasure to work with, is kind, helpful and patient. Their installers did excellent work and were also courteous, friendly and professional. I'm very pleased with their service, product and the overall project outcome. A great experience I had doing business with this local establishment!

The sales associate that helped with the flooring purchase was amazing. Everything after that, not…read moreso much. Purchased and arranged delivery on Tuesday, even had an employee from the delivery team confirm details while in the store. Called on Friday to confirm time and were told we weren't on the delivery schedule. We had a receipt including a $100 delivery fee. We were told they couldn't deliver until Monday, so we offered to come pick it up and the delivery fee be reversed. The only way to get a refund was to pick up a check in the store. Deciding this was suspicious, we asked to cancel the order. After being asked to hold, they came back to let us know they would deliver that day between 4:30 and 5:30. At 5:30, we receive a call that they could not find the house because they did not have the exact address. The exact and entire address that was collected on 2 different invoices and printed on both sales slips. Cheap flooring, indeed. The sales associates, Cody, fantastic. Beyond that just know you may or may not get your flooring on time and if you want a refund on credit, it's not going to happen. ​​

They brought the completely wrong carpet from what we ordered. Left that carpet overnight knowing…read morewe had dogs and came back the next day to install carpet we settled on. They were supposed to give us a discount since we didnt get the carpet we originally ordered. Today im told that we dont get a discount because there was stains on the carpet they left here because of the dogs and they had to throw it out. There was nothing ever agreed on or signed saying to keep dogs off the carpet. We never even asked them to leave behind white freaking carpet to begin with. We have kids and animals and shit happens. Very unprofessional company so everyone beware! The so called discount flooring is not worth the hassle. The only good thing was the installer who was very good. The fact is I never asked for the wrong carpet to be left. It should have been rolled up and taken back to the store as soon as it was made clear it was the wrong stuff. The whole experience could have been handled more professionally. Nobody would have even contacted me today to even tell me the issue if I hadn't reached out about it. Treat your customers better!

fantastic job turning our boring garage into a functional work of art. they were extremely easy to…read morework with and completed the job when they said they would. highly recommend if you're thinking about an epoxy floor

They came out and measured gave us a very reasonable quote seemed very nice and professional. When…read morethey arrived to do the job they had mismeasured and the quote went up by 2000 dollars approximately. They promised they would grind the floors to make smooth when they applied the epoxy finish. They said they would be smooth after multiple confirmations with them. They did the job on a Friday and came back saturday to do the top layer. We were told to not walk on until Sunday however we did look at them from the steps and they appeared extremely textured and rough. Sunday when time was almost up we sent pictures explaining how unsatisfied with the floor as I could not even walk across in socks without snagging and no way could I mop them. They came back on Monday and put another thicker layer of top coat. We let them dry as told and looked over them it appeared very half-assed. They have streaks and heavy areas and thinner areas. There are clumps of flake they are not smooth at all. There is plastic stuck in the clear coat you cant remove and under the stairway they didn't recoat it and is as rough as originally started. Multiple times it was discussed we wanted smooth and while it was a large area abotu 1575 sq feet total, they assured. Now we cannot get a response to resolve this. They say no matter what they do we won't be happy and that is not the truth. The truth is at 9390 of our hard earned money. They boast on communication and doing the right thing but they will no longer respond and help us fix this. They are supposed to warranty the floors for 4 years and I have nothing showing this other than my estimate for the work and their website. They also did not give us a receipt. They have our cash, we have a piss poor floor that albeit is bareable is not what we were supposed to get and assured of. I would not recommend them if this is how they do business and cannot try to work with the customer to correct. I have all this documented so if anyone is thinking of it. It is not what they appear or seem to be. Bad business.

I cannot recommend the work Justin was able to do with current staffing and supply pressures. I had…read moreto make a choice between closing the contract to pay the prices below for unprofessional work or leaving it open to wait for Justin to finish; he admitted he did not have the crew to keep up with what I needed so I took the financial hit. I shared this review material with him before he accepted my final payment. The project: 1,800 square foot home, left completely empty so that all old paint/floor/trim could be gutted and replaced with a new look for us to move into. All prices are labor only. I suggested a discount on final prices across the board, but he stands behind the price and says it's actually thousands of dollars short of the value. Paint - billed at $5,294. Primer and ceilings were good (a healthy application of Kilz removed odor we were worried about), as were some of the easiest open areas (light color). All colors were otherwise uneven, with virtually no finishing work done at ceiling/walls meet. There were extra gallons of paint purchased and on site for each color (including a lot left open to dry in the air) above what I was told would be sufficient, much of which remained unused. A bad paint mix was on site and the painter improvised before checking with me, butchering an "accent" closet that will have to be completely re-primed and painted. Holes were left, fixtures/receptacles/hinges/etc. were splashed with paint. He said I didn't mention wanting holes covered for a new paint job; I did, but this doesn't seem like something you would need to ask for in a professional paint job. I would've lived with fixtures/mirrors/towel racks/curtain rods etc. not being removed for full paint, had they not all been smeared with paint while the wall around them was not covered. He said they didn't bother to dodge any of the fixtures because some were already old and yellow. I will attempt to clean the heater and kitchen island (the house was completely empty except for these few items) but have to paint all of our cabinets due to a lack of taping and care from Justin's crew. We are buying over 100 new hardware pieces in all rather than cleaning them all. Trim - billed at $1,825 for install and partial paint. Okay installation some places, some very poor installation. He measured short on three separate orders, so a significant amount of base, window, and door trim is still bare. At Justin's suggestion I went with a square molding look, with him sending examples of how nice it would look, but considering how sloppy it ended up I regret not insisting on a more conventional angled approach. Paint was only applied over limited caulk and nail holes rather than painting entire beams, which are currently a misfit bunch of primered pieces. Floor - billed at $4,437 ($2,800 labor install, extra for repairs and demo). Pretty good vinyl plank install. Subfloor issues were spotted and fixed (including leveling). Same pattern ran the length of the home with no seam breaks needed, as hoped. Floor vent holes were not cut to correct size. He mentioned they were working around some of the planks that were misprinted/chipped from the factory so I asked to hold those back for me to return and replace with new pieces. They never got that organized and eventually just used them all so there are imperfections. He said my flooring was too cheap to worry about being that picky. Bathroom - billed at Vanities (2x) $400 / Shower $250 / 2x Toilet installs $225. Justin discovered leak and install issues and gave me clear steps on what would be needed. The plumbing had to be redone at the connection points by the next contractor. The bath/shower unit and vanities are in place but without completed hardware and not hooked to plumbing. The bath unit is half installed--Justin realized on the last day of wrapping up the project that the shower half would not fit with the current construction. Now I'm having to demo and rebuild my wall to finish the shower--they cracked the installed part and trashed the packaging leaving me with no return option. He blames the units I bought, which were on property from week 1. Other - Several items were not completed or even not started from the original bill and we disagreed who was responsible for some of the losses. Not all of my money was wasted on this contract, but I paid in total over $7k for items billed as complete that we're re-doing, and another couple thousand to replace and repair property from damage done. He charged me full price for as-is work shown above, and said he would repair and finish if I continued with him. However, these are mostly things that had been untouched for over a month, and he was at the point of needing advanced payments just to keep his crew on the job. I had given one advance against my better judgment to guarantee the bathrooms would be finished immediately by a plumber, only for that never to happen (no refund was given).

From the owner: For nearly 25 years Just In Case Custom Remodeling has been providing remodeling services…read morethroughout Springfield, Mo and Surrounding Areas. Learn how we are Building a Tradition of Trust. Se do it all, but we specialize in Kitchen, Bathroom and Flooring Remodeling.