I had an appointment scheduled for 05/14. I called on Monday, 05/05 to cancel the appointment. I…read morewas told she couldn't cancel the appointment because she couldn't figure out how. I called again on Tuesday, 05/06 to cancel my appointment. I was told it had been canceled on Monday afternoon. Now, 15 hours before my appointment and when the "practice" is closed, I'm informed my appointment was never canceled. If they can't manage to do something as simple as canceling an appointment, I definitely wouldn't allow them to "practice" their dentistry on me. Maybe this is their way to generate some income from no show fees.

WOW the patience of this staff. A textbook Karen stormed in today refusing to wear a mask,…read moredemanding she be seen without filling out paperwork and scolded them claiming having her temperature take was illegal. Instead of telling her off (which is what I personally wanted to do. They calmly repeated their policies over and over until she left. Moments later she came back shouting the same nonsense and berating the front desk attendee before leaving a second time. I cannot commend them enough for the excellent way they handled the situation. And I was very pleased to see them sanitize everything after she left.

Dr. Izadi is very professional, informative, patient, and kind! Office staff are wonderful and…read morecaring! Great overall experience!! Son had his wisdom teeth removed and Dr. Izadi took the time to call later in the day to follow up and make sure everything was copacetic! Truly a blessing!

So I went to Dr.Izadi this morning to get my wisdom teeth pulled. Everyone there knew I was so…read morenervous just because I let my anxiety get the best of me. However they all did an amazing job at keeping me calm and collected making sure I knew what was going to happen through the entire thing. And after everything was situated all I remember was Dr.Izadi telling me goodnight lol. Shelby up front was amazing as well as the assistant and especially Dr.Izadi. I recommend this office 10/10 experience !

My wife needed a oral surgeon to pull her tooth out so she came here today because she has been…read morehere before. When she called yesterday to see about an appointment they didn't have one available but called her back and said they had one for today. I brought my wife in today to get the extraction. The staff is helpful and seems to care. The extraction took around 45 minutes and then they called me back for post op information. My wife said the dentist and his staff was really good.

This establishment does not value patients time and the front receptionist is very rude. On my…read morefirst visit I had to wait 1.5 hours after my scheduled appointment to been by the oral surgeon just for him to look in my mouth for 30 seconds and schedule another appointment . The second appointment I called ahead saying I had a cold but was still asked to come in by the receptionist only to be sent home. When I expressed my frustration her response was now we won't be able to fill this 11:00 appointment . Will take my business elsewhere. Suggest you do the same if you value your time

This has been an amazing experience from Start to end.The…read morefront desk ladies have been the most welcoming , making me feel safe and calm. The doctor walked me to all steps of the procedure. For somebody that is seriously scared of dentist and needles, it was a great experience. Not that I want anymore teeth pull but would always go back here for one

We were referred to here by our orthodontist. For an impacted tooth and some extractions of baby…read moreteeth to make room for the adults. All the staff was attentive to my 10 year old. The professionalism of the staff allowed my child to feel relaxed and comfortable with the whole procedure.

If it could go lower than a START I would!…read more Be Careful make sure when they say sign for medical records to be released that they are not try to scam you and your insurance. charge my insurance $1000 then say I have to pay a $1000 before I leave even though my insurances covered full cost of tooth pulling. even gave me paper try bill me for the $1000 but what they do they wait holiday and bill me xtra $30 with out me approving or signing for it. there in black and white never checked to pay for check card or anything else because couldn't afford to but that paper was for records was there scam take page three make sign even though you cant tell other had a page three . they take bill 7/3/25 A and staple the one you signed for records which here is AB.jpeg . even though should be smart enough to see both had different dates on bottom page scam 100% ... up sale liars all the way. $2030 one tooth pulled !!! So update 8/6/2025 to there response. They still will not give back my $1030 for 7/03/205 . Even act like I owe it to my credit card company when credit card flagged it and it lowered my credit score do to this . I have wrote email sent what insurance told me to send to them show paid in full and they billed for wrong for stuff I did not have done or wanted on top of it. insurance called them state its fraud to get paid 100% from insurance company then have a customer not leave till they pay for the same stuff that's already paid for . . The insurance paid in full but they even tried to rebill insurance it was flagged and denied no way cost 2 k for one tooth to be pulled. insurance paid for visit , x-rays, tooth pull all around 1k . I am posting insurance show I owed nothing and they billed me for no reason and was billing wrong. they were suppose bill insurance then I would pay what insurance did not cover but they fully covered 100%. . They can lie all want but no email back still $1030 on my card and they were fully paid.. !! I will never go to any other doctor / dentist that not on (BBB) Better Business Bureau no matter what anymore. NO MATTER IF THEY TAKE MY INSURANCE OR NOT. DO TO SCAMS LIKE THIS. take 5 days to think some to say and nowhere in that WAS a SORRY just hard deal with insurance all see Right there shows they truly don't care about me, you or others only money.. Never touch me again and yes there are not on the ( BBB) SHOCKIN Don't know why hard it is to say I messed up and SORRY, I will make it right and give money back and make sure never happens in future to anyone else besides give run around try keep money that's not your and changing for services' already paid for through insurance.

I've had a deep-seeded fear of dentists since my Lane teens. I had some extremely traumatic dental…read moreepisodes that gave me extreme anxiety about sterling foot in an office, and it didn't help matters that every dentist I saw felt the need to explain to me that I haven't done a good job and should have come in sooner. No kidding. Thanks. THIS place was a miracle. No criticism, no unnecessary comments, no angling to get me to do horrifying procedures with nothing more than an insufficient amount of numbing agent. Just friendly people who want to figure out the best way to help. They listened to my experiences, we're sympathetic and went right to work figuring out a game plan I could manage. I feel a tremendous weight lifted from my shoulders. A++!

Dr. Thomas R. Cook III DDS and Oral Surgeon, in my personal opinion, is incredibly rude,…read moreunprofessional, vulgar, unreasonable, unfriendly, a poor listener, someone who is not a person that I would have any affiliation with for any reason, and in no way would I EVER in my lifetime consider doing business with him for any reason whatsoever, nor would I refer him to ANYONE that I know! This man has gone out of his way to be verbally aggressive to me personally for reasons that have no explanation and I positively can not explain or fathom. For example, via e-mail, he called me an "asshole" and told me to "kiss it." He also called me a "nut bag" and suggested that I needed therapy. Dr. Cook does not even know me as a paitent...he simply began assaulting me via e-mail, defacing my character, slandering me, and has been unresponsive and completely unwilling to provide me with a simple apology via e-mail. This Dr. is not a good hearted person in my opinion. I hold a Masters Degree, I am an educated person that in no way has EVER done anything to Dr. Cook to deserve his unprofessional verbal assaults, slanderous comments, vulgar statements and suggestions towards me. *****PLEASE consider this information prior to doing business with him!!! God Bless. I accidentally entered Salem,VA as the location of his practice...that is not correct. His practice is in Spotsylvania, VA. I apologize for my oversight.

Everyone at this office is super friendly & accommodating. My visit was for an emergency; wisdom…read moreteeth extraction. They were so calming, reassuring and really made me feel comfortable through an uncomfortable procedure. Dr.Cook and his staff are awesome. I'd highly recommend them for any procedure. Professional & caring, not once did I feel like just a number or a pay check. Unfortunately my experience with some dental places were very salesy and I'm not a fan, this is not the case here.

The assistant (I can't recall her name but she was blonde, had blue eyes and about 5ft tall) was…read morevery attentive and listened to my concerns while x-raying. Dr. Sunil Charian was also professional and explained my gum infection issue to me clearly. He did not try to up-sale me on procedures I didn't need and gave me tips on how to handle my infection with home care and antibiotics. As a first time patient without insurance, my bill at the end of the check up was only $29. I feel like the care I received was excellent, especially for the price.

Things have gotten even worse with Aspen since my last review. They still never contacted me to…read moremake the 3-6 month later appointment the initial lady I spoke said they would for me. I paid 1/2 of the full price, as asked, at that initial visit. I paid the second half as soon as I received the statement. Now they are asking for another $54. Never had my final appointment, for which the price was supposed to be part of the total bill I've paid and they've offered No explanation whatsoever as to what this $54 is for. All of this on top of not receiving the treatment and care I thought I'd be getting.

The doctors themselves seem to be great, but the office staff are quite unprofessional…read more We waited for exactly two hours (yes, I kept track), which was 90 minutes after our scheduled time. The place was crowded, but we ended up waiting behind multiple walk-ins who came in up to 30 minutes after us. Come here if you are extremely patient and have an entire day to kill. Otherwise, look elsewhere. N.B.: many people complain about their billing practices, and I'd caution you to go in with open eyes on this. I witnessed a family walk out pissed off with the staff for trying to extract payment from him for a procedure that he wasn't responsible for. I don't know much about the issue, but it didn't look good. Watch out.

I'm not sure why the rating is so low, the doctors & the staff are sooo professional & caring. I…read morewas in an extreme pain it was quite literally an emergency & they took the best care of me asap. I've never been treated this good at a dental office, thanks to Dr. Sharma & his sweet assistant.

In my experience Dr. Pagan is the best endodontist in two states. He completed a root canal on one…read moreof my molars. He was considerate, professional and made the procedure a great experience. I have had three root canals prior to this one, so I have the ability to compare his service to three other endodontists. Without a doubt, he is the best! His office staff is amazing and their follow up was greatly appreciated. They really care,

Dr Pagan does root canals and crowns - endodontist. He is very gentle and thorough. As well as…read moreconservative. He does dental work that needs to be done - for the patient's benefit not his pocket book. I went to Dr Pagan after another dentist left me in a great deal of pain. Dr. Pagan figured out what the problem was and fixed it with minimal cost. I can't recommend him highly enough.

My mother was referred here despite living almost 3 hours away. During our initial consultation, a…read morepatient was yelling so much that it was very disconcerting. When we returned for mom's extraction, our questions were waved away and told "...it won't happen." My mother is a disabled senior citizen and I carefully informed them of her low tolerance to pain and high tolerance to pain meds. I chose to get lunch while she was having the procedure done out of consideration for her inability to eat afterward. They were done before I could finish lunch...and when I picked her up she was in so much pain she refused to talk about the details until the next day. "Dr" Longwe was brutal with the needle, jabbing her repeatedly, rushing to numb her and not waiting for anything to take effect. Instead of injecting some anesthetic and working it around, then gently releasing more, he savagely shoved the needle to the bone, removed it and jabbed again. Mom's eyes are black and swollen almost shut and her face looks deformed and is black and blue. She actually asked him if he was really a vet, used to working on only animals that can't complain. In my opinion, senior abuse was visited upon my mother and truthfully, I believe she was assaulted and there should be charges brought against this man for what he has done to my mother. You would not believe the photos. DON'T GO HERE!!!!

Was referred to this office by Affordable Dentures. At no point did anyone connect or communicate…read morewith me regarding co-pays for surgery or anything regarding my insurance company or billing. Had to cancel the day before surgery and Darla (office manager) took no responsibility for the lack of professionalism or communication from the office. She suggested I was supposed to be the one to ask, when in fact, it is the duty and responsibility of the office staff and personnel to keep the patient informed and in the loop. Do not recommend this office for anyone.