1. Romaine Robert McDonough Dr

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Cohoes, NY

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Romaine Robert McDonough Dr

5.0 (1 review)

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4 years ago

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Siebeneck Hillary MD

Siebeneck Hillary MD

1.0(3 reviews)
2.4 mi

Absolute HORRIBLE customer service. Made an appointment for my 15 yr old daughter in December 2019…read more Was told the first available appointment was March 2020. Took the appointment, but didn't receive a confirmation call, so decided to call the office. Was told her appointment was TODAY, and in a snotty attitude the receptionist giggled, and said they do not confirm appointments!!! Who in this day in age don't confirm an appointment that is scheduled THREE month prior???? I asked why they dont confirm, and I was told "Our patients dont ask that question" huh????? Ive opted to make an appointment with Latham Dermatology, Dr. Christine Finnin instead (located basically in the same Building) Im still mind boggled! If there was an option for ZERO stars, that would be my rating!

Completely unprofessional experience at this office both from Dr. Siebeneck as well as her office…read morestaff. My husband and I were seen together for a routine annual check. Dr. saw us for a combined less than 10 minutes. Her exam was not thorough at all and required us to specifically point out spots on our skin that were of concern vs her wanting to do her job well and be as thorough as possible. She then froze 1 spot on each of our backs - quick zip zip and sent us on our way. We then received a bill totaling over $725. We called many times and asked for a code review or adjustment, called our insurance company and spoke to the office manager. Each time they told us they would look into it and call us back. Assured us this would not be sent to collections and they would be in touch. It has been over a year and this is still not resolved. No one from this office ever calls us back AND we found out they did send to collections despite assuring us this would never happen. Needless to say we will NOT be going back to this office and encourage others to stay away. Absolutely horrible experience.

Romaine Robert McDonough Dr - podiatrists - Updated October 2026

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