horrible experience like all of the other others. The lady who answered the phone to begin with when I was trying to book. It was very rude. The owner, Sharon was the rudest. Spent $400 on this trip and I wish I had gone to a strip club instead. So many rules and regulations. Couldn't even break out my camera at certain points where I felt like I wanted to. I will not recommend this place to anybody ever! Was not worth the money or the four hour trip! Worst place ever to look for or anything like that because you're not allowed to. I hope they get a new owner soon because this one sucks. I'd rather go to a zoo. read more

Sharon was a great host. We got a great history lesson. It was pretty cold, but we were warned before arrival. The front area / gift shop had a lot of neat items, however we were ushered to the car so we didn't get anything. My husband was so cold so he wanted to leave immediately at the end if the tour. I enjoyed the experience except for the cold weather as there is no heat/electric. It was a fun experience. read more

It was an interesting tour and I appreciate the passion the owner has for the place, however, our guide, Sharon talks way too fast and as a result also doesn't always enunciate well. I missed about half of what she was telling us due to that. It took away from what could have been a much better experience. read more

6/13/2025- my 3rd & last visit to this business. When I tell you that Sharon Coyle is one of the most VILE human beings, please trust me. I can guarantee that she will belittle you, snap at you or make some rude comment to you or another individual on the tour. I've given business to this establishment for the last 3 years. I've purchased merch...tshirts, coffee cups, and etc. I've recommended business to RHA ( my group spent OVER A THOUSAND DOLLARS ON MERCH AND PARANORMAL EQUIPMENT) but last night was the last straw. a little I can say about myself for context is that I am a people pleaser- ridden with anxiety- one of my fears was negative interactions with this woman (I've read the reviews) - I would NEVER purposely offend someone. our group decided to take a drink break in the break room..we were all discussing the property & I (without ill intention) asked about the auction details (which is public info btw) and she completely spazzed on me, she told me how rude I was & made comments about my salary- I apologized COMPLETELY embarrassed (the group I was with were all new friends). I kept my cool, and asked if I could sign out & leave. she proceeded to give me a hard time about that because she assumed I came with the group- I had to explain that I drove my own car to even be able to leave the building. I guess I assumed since she has asked the public for financial assistance with the property that my inquiry wasn't an offensive one...I was wrong let's talk about the building itself: pretty amazing history- BUT Sharon has staged the whole building with old junk she has found in the garbage attempting to create an ambience that honestly only makes the building look like a junk house. (Fake cobwebs, fake blood, corny Halloween decor, etc). In the basement we explored and upon my DISGUST I noticed a USED TAMPON on one of the desks...honestly that's the KARMA she deserves. She claims to be such a genuine person, who respects the spirits yet she displays them like zoo animals. WILL NEVER GO AGAIN. read more

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The owner was exceptionally rude when asked a question. Took away my flashlight & said it could be used as a weapon, yet let a guy bring a heavy camera with a zoom lens & strap. THAT too could be used as a weapon. Changed all the rooms around & the atmosphere was not what it used to be. For $88..we left over 2 hours early & wont return until someone else buys the property & knows how to treat their customers. The other staff was delightful to work with. My brother said the registration and getting the website navigated was a nightmare. Put too many pieces of furniture throughout the building that never were there & made it feel hokey & fake. The Rolling Hills I loved is hiding. This owner behaved completely unprofessionally & is not a nice person. Better work on your public relations lady, you're chasing people away. read more

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Whoever picks the phones up, you have to work on your phone etiquette. I've never been here before and I had some issues with registration so I called to ask, "if we don't hear anything we are okay? " She cuts me off mid sentence with some attitude. "Ma'am, With 300 people coming, we don't do confirmations, that's not something we do." That's not what I was asking but there's no need for the attitude. I understand with the nationwide service outage, that there was some technical problems. But don't take it out on the people who are paying to be here. read more

Years ago I was part of a ghost hunting crew. We were forced to tour with the owner. It was boring. She wouldn't be quiet and let us roam around to investigate. Then blamed us for drinking alcohol and threw us out. Never went back. No activity. It's boring and a waste of money. The owner is rude and nasty. Maybe she spends too much time talking to the fake ghosts. read more

First off, Sharon, the owner, was all business in the beginning while checking us in. She wasn't unpleasant or rude at all. Just factual. She did warm up after that and gave us tips and ideas to try in certain rooms, told stories and was very nice! The overall experience was great! We had a large group of 12, but there were also so many others there at the same time slot that it was very hard to have quiet to try to interact or investigate. We definitely had some experiences and interactions which were exciting! All of the volunteers/guides were so nice and helpful, one even did a session with us in the morgue which yielded great results! All in all a fun experience but if I go back I will probably book a private tour as it was crowded and noisy. read more

Didn't even get into the building. One person in our party was rudely and harshly spoken to by the owner, Sharon, for having a water bottle in her clear bag. Instead of getting asked to put the bottle in her car, Sharon decides to kick our whole party out. It was an overall horrible experience and she was even yelling at a 14 year old in our party who was celebrating her birthday. Beware of Sharon, would not recommend read more

Had the opportunity to do a $10 tour of the Asylum this past Saturday with a friend . I would have preferred to do the tour at night in the fall , but the rain outside did still give it a spooky element . The tour lasted about 45 minutes and we explored 3 floors of the building . The guide didn't know much about the exact dates of when certain activities took place at Rolling Hills , but I must admit that the ghost stories were fun and entertaining. I also liked how they staged each room with props to give it that sinister feeling . They have many events of different price points throughout the year, I would like to check out one of the longer tours or movie nights . But for the price , it was a nice Saturday afternoon for an unique experience. read more

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I went here for a birthday party for my friend and I do NOT recommend anyone else plans to come here. Multiple days prior to the tour we were sent forms to fill out consenting to attending the event. The website had made us fill the same form out countless amounts of times which was annoying but not the worst part of our trip. We arrived to the Asylum about an hour before check in. Once check in started multiple people from our party were called to fill out the forms again even though they've been filled out many times before. After the forms were situated we had to wait about another 30 minutes to enter a line to go through "security". The security was a middle aged guy with a broken metal detector directly from a spirit halloween costume standing at a desk with Sharon Coyle-farley the short blond lady with a bad attitude, the desk looks like it was picked up directly off the road which is shocking because i'd think they would have more money from scamming people to afford a decent set up. The desk had a cardboard box to place your belongings in before you get scaned by the metal detector. I was talking to others in my group while waiting in line and wasn't paying much attention to where I was in line which I know was my fault but I was immediately screamed at to place my belongings in the box and that this is not a place to horse around even though all I was doing was chatting. I was able to get through security and so was most of the group until one of the last people tried to get in. She had a shirt and unknowingly had a water bottle in a clear bag. Sharon started screaming and saying "you know what you were trying to do" and not giving any explanation to why we were getting screamed at. Other people in front of us in line had hoodies and water bottles in bags but they were able to just keep the up front at the desk and retrieve them later. We were immediately thrown out without getting our money back or a chance to bring the items back to our car. As we were walking away and trying to distribute the charges before pulling away from the establishment. The security guy came up and started telling us to leave the property immediately. Do NOT come here unless you plan on a ruined night and being scammed out of your money. read more

I didn't read any Yelp reviews before booking a visit. I tend to raw dog life like it's 1999, ya know? Anyhow, I found Sharon to be pleasant but also necessarily strict about her rules for entry and the massive insurance liability she must face running this kind of place. Listen y'all, we just lived through some real crazy stuff these past four years. Everyone is struggling. Let's live with kindness, grace, and empathy. I brought my two teenagers who had an amazing time and we created a pretty unique family memory on a 3 hour self-guided tour. Small crowd, so it felt like we were alone in the building for long stretches - upped the anxiety level. Sharon told us some fun stories about the building, told us how to best interact with the building and space to maximize our spooky experience. We had a great time and would go back. Best be on time! read more

Rolling Hills Asylum - Supernatural Readings Near Me - East Bethany, New York

The owner is rude and disrespectful overall not a pleasant greeting or pleasant experience dealing with the owner. She didn't answer any questions with any concrete answer, and some responses Made the business seem questionable at best. She seems like she just wanted to fight or argue in response to anything that was said. As someone who works in management, the behavior and actions of the manager/owner we're not appropriate and due to that alone I would not recommend the establishment. When working in management I expect the higher level of the professionalism and especially when it's your own business. read more

I haven't even made it there yet and encountered attitude. I called ahead with a few questions, as I would be traveling from a great distance away, and yet still it seemed to be an inconvenience or annoyance to answer my questions. The reviews about the ownership are legit. I'll be saving the hundreds of dollars it would have cost me to visit and will find something else. read more

A group of 5 of us went on a three hour ghost hunt the day before Halloween. We arrived on time and all of the cars were parked one way and people were lined up at the door. The owner, Sharon, came out and then instructed everyone in the parking lot to move their cars to a different direction so that emergency vehicles could pull up. I do not know why she didn't direct the parking situation sooner, as everyone was pretty much parked and there when we rolled in. We enter and have to tell her your name and then sign the waiver again, for about the fifth time. She went over the rules and a little bit of the history and then showed us a couple rooms. I wish there were a map, or something showing the cool places to go and sit. We had a hard time navigating the property, as there wasn't really any direction. The mold and mildew smell of the place got to me and I had to sit in the room where you check in for a half hour to compose myself and not vomit. The building is cool and I wish there was more history thrown in the tour, and that there was more of a tour occurring. A little more direction would have been nice. The owner was cordial. read more

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BEWARE COMMUNICATING WITH THIS LOCATION!!! I reached out on 12/11 to learn more about their right-after New Year events that haven't been posted via their website. I was traveling through the area at the time attending another event with a renowned paranormal expert. I thought it would be great to be able to see this location and, if possible, participate in an event. I was so wrong. I never received an email response. As my travel date drew closer, I needed to get things put in stone and booked. I learned of their Facebook page and left a quick message letting them know I sent an email and if they could help me out. Instead of helping me, they wasted so much time forwarding me to other forms and correcting me with links to newsletter forms. The form the person wanted me to fill out was long and needless. Wanted information like my website, my business, the name of my group as required information. I just wanted to know if you had any events posting for the dates I'm near your location. As I expressed this, they started saying "we would have to have that information to send you a payment request." I'm sorry, what? Just for asking if you are hosting any paranormal events on 1/5? I expressed my displeasure at them wasting my time, not answering my questions here, and ignoring my initial week-old inquiry. They then, after many hours, sent me a "lol" and an ALL CAPS message, still talking about IF YOU CHOOSE TO BOOK! Nope. I choose to block. No paranormal location is worth that level of ignorant stress and an inability to have a conversation. I have never, in my 25 years of paranormal investigating, had this level of poor professional conduct just to ask if there are events being hosted. read more

I haven't had a more stressful experience just trying to reserve a ticket for anything. The person responsible for emailing customers was real hoity toity and wanted 10 forms of id for a child. I can't comment on the experience at the asylum but the person I had to communicate with left a bad enough taste in my mouth to give my first bad review. read more

Even after reading the reviews regarding how staff treat their customers, we were still totally psyched to go here and have this experience. With that being said, I purchased tickets for my party of four (which was a major process) And, then we received a berating text "on blast" with specific names from people who bought tickets but who didn't fill out the "registration" form (with the same information)- or be threatened not to be admitted entrance (obviously with NO REFUND) Upon arriving, we waited in line to go through a slight security check. While standing there a staff member called out names of people who still had not completed their form. One rudely stated to a man, "If I wanted your opinion I would have asked, I just want your completed form." When it was our turn to go through a "security check," with the owner, Sharon. We had to empty our pockets. When asked if I had a phone, I mentioned my husband had mine and then the owner rudely said, "YOUR pockets, anything else, have you been drinking, where have you traveled from, I know you have been drinking, I smell alcohol on your breath." I was taken aback, as I had not been drinking (one because I had not and secondly this was a rule of theirs in order to go in) I stated I had not and she insisted that I had because she could smell it on my breath- then tried to backtrack and said well then you must have used hand sanitizer or something before coming up here. I'm not sure what my facial expression was, but the people in my party were just as surprised by her accusatory round of interrogation. After gaining entrance, we were seated and again made to fill out yet another form. Thankfully, THIS staff member was cordial. (Bridgett) Sadly, even with all of their "rules" noted online- when someone mentions a self-guided tour, I expected either a headset or some equipment to be provided to teach history and enhance a better experience, especially for what these tickets cost. On that note, we decided what experience we were going to take away from this visit and we made the most of it. The place is eerily dank and dark and we got some great ghostly takeaways. And, even though they mention an evil entity, Raymond, walks the halls; the only evil presence there is the owner, Sharon-very unwelcoming to say the least. I'm glad I got a chance to go- however, I would never go back unless there is a different owner. read more

Stayed locally at Graestone Manor (highly recommend that place!) and while over breakfast another guest recommended going to the asylum as well. Checked their website quickly and it wasn't readily apparent that you needed to book in advance. They were doing a craft activity that day so we figured they were open for visitors. Drove an hour, pulled in the parking lot and didn't even make it to the front door before the owner charged us outside asking if we had tickets. We apologetically said no and asked if we were still allowed to enter. She said we needed to sign papers online and get cash to pay the entry fee. As I'm trying to pull up the website she very rudely tells my partner that no drinks are allowed inside - we were nowhere near the entrance. My partner said okay, I'll just go wait in the car while we figure out the entry. She then said he can't do that either (wait in the car) because no one can sit in the car on property? Okay lady. Literally tried complying politely with everything she asked for and also paying $50 for a "self guided tour". I am so disappointed as we really wanted to see it, but we couldn't morally give her our money after that horrid interaction. She needs to get her energy checked, the asylum seems to be rubbing off on her. read more

The reviews about the owner are true and false. At first, Sharon was very strict and rude. But as the tour went on her demeanor changed and you could tell she is very passionate about the property and what she does. It is by far the most haunted location I have ever visited and the asylum spoke for itself. I think it's definitely worth it, but be sure to read all emails and waivers very carefully and follow all rules to a T to ensure no issues with Sharon. read more

The rules posted on the website concerning tour guidelines, etc. are very unclear. The owner is also very rude and accusatory. It is exceedingly clear why they do not offer refunds--they clearly want to take your money before you learn how awful and dishonest their business practices are. Avoid at all costs and DO NOT give them any money. read more

Owner was extremely rude to myself and my friend. Threatened to sue us if we recorded anything. Not a good place to have fun

While I had a great experience, I can no longer support a place that has an absolutely rude owner. While on a drive, I stopped by. I did not once enter the property. I stayed on the road and took pictures. I emailed the owner later and showed her what I captured in one of the photos and she absolutely flipped off on me and telling me how I was in the property. I told her my description and she checked the cameras. Realizing that I was in fact NOT on the property, she apologized to me. THEN- while sharing my portfolio of abandoned photos that I was interested in selling at the upcoming craft show, I posted how excited I was and got a completely rude comment ASSUMING that I took these photos illegally. I explained that I do not take them illegally and told her that she should not yell and assume things without facts. Really have a special place in my heart for Rolling Hills Asylum but I will not be going back there as long as she is owner. I cannot support a place where the owner will just attack you. read more

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I went to the Jack's Revenge haunted house event at Rolling Hills. This place was horrible. An absolute insult to other haunted houses in the area and country. From an excruciatingly long wait in line, to fog filled stairways that are without a doubt illegal (couldn't even see my own feet when descending 3 flights of stairs and had to be guided by an actor), and a 30 dollar ticket. You could tell that there was no passion put into this haunt. The love of Halloween is just completely absent. There were maybe two rooms total. Just big empty spaces coupled with wide open hallways and staircases. That's all this haunt was 5-10 Actors and maybe 5 old old props. Don't waste your money. Also if you truly believe Rolling Hills to be haunted, consider why the owners would disrespect all of the spirits residing there by putting up a haunted house. There's only one answer, money. https://youtu.be/rFa_Bx1Khro read more

Rolling Hills Asylum - Supernatural Readings Near Me - East Bethany, New York

While the experience with the afterlife was great, the owner is very rude. This has happened on two separate occasions. I love the place but I can not support a place where the owner chooses to be belligerent towards someone. read more

The owner is HORRIBLE!!! It's like she doesn't WANT business. It would have been a cool experience but her nasty attitude to the staff and customers overshadowed any interest. The staff on the other hand were awesome!!! If the staff happen to read this, you deserve much better than how she is treating you, no matter how much she is paying you. I spoke with several other people who have been to Rolling Hills and they feel the same. Take the few hours travel time and go to the Lizzie Borden Home. The owner and staff are amazing and you will definitely have experiences. I would have put a picture of the asylum but they won't allow it. In three words, this place sucks!!! read more

Beware! Definitely haunted, but not by ghosts of the past. Owner lurks on the premises and feverishly monitors security feeds to scare off potential customers! Whoever owns and manages this place is unwell and likely a danger to herself and others, and I would avoid patronizing this place at all costs before someone gets hurt. Upon viewing an 'open' sign in the window and Google confirming the hours as open (so neither the website nor the physical location are managed accurately), my husband and I and our 7 year old walked up to the entrance to see if if it was, in fact, open, as we were interested in scheduling a tour. Upon seeing the door was locked, we looked to the other entrance which was also locked, and started walking away disappointed. Before we could climb into our car, a voice started shrieking at us over a camera on the building, cursing and insulting and screaming and threatening that the police were on their way (I called the Genesee County Sheriff who said there were no reports, so she is a liar as well). We are aware there have been issues with vandalism and trespassing, but were completely within our rights to walk up to and then leave the entrances. With such a warm reception at her business, we've decided not to help finance the owner's paranoid obsession with security and we will enjoy spooky season elsewhere. read more

If I could give a zero rating I would . The owner of the building is the up most disrespectful women I have ever spoken with in my life . She refused to let me get a word in on the phone when she called me , she said she didn't have time to deal with this . I had a stroke and my son was going to attend with his stepmother and Sharon the owner turned into a Karen and refused my son entry , I was refunded my money thank goodness . She said that she would lose her insurance if he wasn't with myself or his father complete bs because my son was there back in 2019 with a friends mother . So in what ever case she then sent my son a nasty email saying that he is band there again until he turns 18. All because he was trying to go with his step mother . read more

Wish I could give no stars at all because the owner is extremely rude. Website and the confirmation info they send you via email is very confusing and filled with typos etc. Due to the confusing time frames on the email, we showed up at the wrong date and time and missed our hunt. I email the owner and she is nothing but rude to me, I paid full price for the tickets , even saying I understood that there is no refunds but could we at least come another date since the hunt we picked happens every weekend and same times? And she said no and "sorry you missed your hunt" aka took our money and ran. Also sends me a screenshot of the time from her iPhone (like I didn't know I showed up wrong date lol...). Not to mention I tell her the website and emails sent have many typos and even one said "show up 11:30pm-11:45am" confusing! And I said but I guess it's ok for you to make mistakes all over but when a customer makes one mistake and just asks to come another day when she paid in full already for 2 people.. that's not ok! She then proceeds to tell me that she doesn't understand why I don't value rolling hills the same as a bills or Taylor swift concert?? Just very unprofessional and not on the customers side at all. I should have really listened to all the other reviews here. It's not worth it do not buy anything that is associated with the owner. She took our money and wouldn't even let us come another date which would have been the right thing to do.. read more

I have literally no clue what people mean when they say the owner is "rude". She was super helpful, and nice. Usually I can tell when someone is rude and she was fine to the whole group of maybe 30 people. If someone says she's mean, it's most likely either their fault or someone else on the tour's fault. That rant aside, I had such a blast tonight (Oct 15) Roy wished me a happy birthday (which was yesterday) and I got to "meet" Steve and George. It was so crazy. I came in as a skeptic, and came out believing in ghosts. My group (My dad, my friend, and myself) kept running into Taryn who had some equipment. So we would stand around with her, then go our separate ways, then inadvertently meet back up. All in all, it was a great night. I'd totally go here again. read more

We had a fantastic time last night, especially when interacting with staff members. We definitely had some experiences and I can't wait to go back! My only complaint is the amount of people, I'd love to go on a slower day if it exists. When you go, dont prance around with your flashlight on high, poking in and out of rooms so fast it's like you're house hunting. You need to sit quitely, patiently and watch in the dark, and for 2 it annoys the rest of the people trying to do just that. Obv flashlights are necessary, but if you need it to that extent, just go in the daytime. Multiple times we'd be watching a 'figure' and it'd be ruined by a group with 5 flashlights coming around the corner and hanging out chit-chatting. Regardless, everyone have fun in your best way, just be respectful of the rest! On that note, in answer to the "rude staff" claims, the only time I'd seen evidence of that is when a visitor elected not to read the rules and brought items not allowed, proceeding to complain and throw a tantrum like a child. So follow the rules and don't be an ass and you won't have any problem. read more

Rolling Hills Asylum - Supernatural Readings Near Me - East Bethany, New York

Had a great experience at Rolling Hills on 10/28/23. We did a self-guided tour from 2p-4p. Next year, we are planning a night tour. Well worth going. read more

Whoa scary. Took a beautiful ride to Batavia to check out some properties and stumbled upon this little piece of history. Reading the placard signs was fun and informative. Would love to do one of their tours. read more

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Alright going to start off with a bit of truth. You are going to see a lot of negativity towards the current owner Sharon. Totally unfounded. She has a very specific set of rules that are spelled out clear as day on the website. The rules are not to be rude or mean, they are for your safety and the prosperity of the property. Also she lives on the property, RESPECT is all she is asking for. She met us at the entrance very plainly explained what was going on. She's direct but not rude or mean in any fashion in my opinion. We enjoyed our 3 hour tour. We didn't have any encounters or experiences personally but my wife and I are not ghost hunters. We just enjoyed the spooky ambiance and history of the place. After you check in, fill out some waiver forms, watch a quick 7 minute video on the history and let Sharon give you some tips and tricks as well as a rules overview, off you go on your own to explore. There were 3 floors to explore our tour group was 18 people total but we all split up and while we would occasionally see people we spent a lot of the three hours by yourselves. We enjoyed our experience thoroughly and would recommend it to someone wanting to step away from the tv and movies and see what the real thing looks like. If you are worried about all the negative reviews about Sharon..don't be. Read the rules, follow them and show her the respect she deserves and have a great time. I almost didn't go because of what I read and what a mistake that would have been. Sharon if you read this thank you for providing us a great safe experience, we had a wonderful time and were happy to support the cause. read more

absolutely, a TERRIBLE owner. she makes this place not worth visiting AT ALL. I had an event being help her. I bought tickets for the event. and a week before they changed locations because they were having nothing but problems with the owner. she threatened the people hosting the event that if any of the ticket holder attendee's show up that she will call the cops and have them arrested! SMH. Before the location was changed I had a question about the STRICT age requirements. so I called RHA, and the owner.. Sharon answered. I kindly asked my question and she flew off the handles at me be just plain rude. I had a few choice words before hanging up. I thank god every single day that the event I spent $200 on changed locations to a ship in Buffalo! I would NOT support this business and most of all the owner. (not to mention, on google she looks up all the peoples names who leave negative reviews and outs their personal information.. is that not like... hippa law? UNBELIEVABLE!) read more

My wife and I did a 3 hour ghost hunt and tour on Friday the 13th and it was incredible. The owner, Sharon, was incredibly pleasant and knowledgeable about the property. I noticed many complaints about the owner and employees being mean which just wasn't true. They were phenomenal. A word of caution to anyone looking to go: Read the rules and abide by them. If you plan on going half in the bag, they will kick you out. If you act like a jerk to them or others attending they will kick you out. Understand this may seem punitive, but the owners are taking on a huge liability risk by letting you wander around in the dark at their place. Now as to the experience. The history of RHA is incredibly creepy to begin with. We experienced cold spots, feeling tingling and light headed/vertigo, maglite turning on itself, phantom smells (old lady florally perfume), and we captured three EVPs (electronic voice phenomena). The EVPs included a distinct wheezing gasp that we did not hear at the time, a disembodied scream, and a voice telling my wife to get up off the bed. The experience was incredible, and has made me curious to investigate not only RHA again but any other nearby locations as well. read more

Rolling Hills Asylum - Supernatural Readings Near Me - East Bethany, New York

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I didn't actual visit inside but drove here to see if I could find it. There are tours scheduled here just look up date, times and fees for special events. This is located at a 4 way intersection. It's not hard to find. There is a circular driveway that goes around the front. Trespassing signs and cameras around the property. read more

Rolling Hills Asylum - Supernatural Readings Near Me - East Bethany, New York

Before booking my visit to Rolling Hills Asylum, I came to the reviews like most people and found a wide split between poor reviews and glowing reviews. After going to a weekend ICU tour I can totally see why this happened. Sharon, the owner, has the capacity to be both extremely rude and extremely personable depending on her mood. We were greeted as a group with courtesy and professionalism before she decided to loudly make a last minute rule change of no backpacks and proceed to berate those of us with backpacks. As someone who carefully combed the list of rules to ensure we wouldn't cause a scene I was frustrated to reconfigure at the last minute. Still excited about the experience, we regrouped and went into the orientation room. At this time, Sharon tried to save face by being funny and making many jokes. The entire group was uncomfortable with such a drastic change in personality, so laughs were scattered at best. When she didn't get the response she hoped for, she pitched what I can only describe as a temper tantrum and left the room, leaving us with another stunned employee to continue lecturing us on the rules. A few minutes later she returned to give us free gifts as an apology for her behavior. I was stunned by the level of back and forth in such a short span of time. Once we were actually released from the orientation room and allowed to explore, however, it was very very cool. Lots to see and plenty of time to do it in. My takeaway from this experience is if you're willing to deal with some personal turbulence in order to do some ghost hunting, Rolling Hills Asylum is a great place. If you're looking for a positive experience all around, it's a gamble which Sharon you'll get when you visit I think. TLDR: Actual facility is really cool, but the owner is wildly unpredictable about which personality you'll get. So just consider what level of friction you're willing to endure in order to see some spooks! read more

In short: do not recommend. The owner treats people awful, despite being a "businesswoman" if you can even call her that. She treated us like trash even though we were paying customers. Full review: The owner, Sharon, with the purple hair, is extremely unprofessional and rude. We read the rules and everything on the way there, but made a mistake and ended up being only 10 minutes late. The rules clearly stated no refunds and no late entry, so we called to see if we could talk to someone because we heard once you're let in you don't leave the orientation for another 30 mins. When receiving no answer, we left a voicemail as it said to do and we expected a call back. We continued on our way there and received no call, not even to check if we would be coming after spending almost $400. When we arrived, we knocked on the door, with no answer we did it again. We heard footsteps and voices inside so we stepped back and waited for the door to open. When a few minutes went by and nobody answered the door, we knocked again. She came out screaming "WHAT THE F***! WHAT THE F*** DO YOU WANT?!" We explained the situation to her and the older lady with her. The older lady was nothing but respectful and nice. While Sharon continued to berate us and tell us it was our fault for being late and there was nothing she could do about it. We tried to get her to understand that things happen and we tried to place a call. Her response "sorry, we don't have service here so we don't take phone calls." Which made me laugh because I had full bars, and if there's no service then why even have a phone number listed. She continued to yell and told us we needed to get off the property before she called the cops. After a couple minutes of more back and forth, we went to the vehicle to leave and noticed she was recording us or taking pictures. We went to leave the property, and apologized for the entire situation and all she had to say was she called the cops. If you're gonna be late, even by just a few minutes, don't even bother because you'll be treated with utter disrespect. read more

We went after wanting to go for many years and we had an amazing time. We opted for the 6 hour lock in. Yes, there are lots of rules. But I believe it's because people have taken advantage, been injured, or destroyed property in the past. And, as we always see, the few can ruin the fun for everyone. We followed the rules to a T, made sure we had the things we needed and enjoyed our experience. It was cold inside; and I recommend a tiny flashlight. There are ghost hunting tools for sale in the Green Room and we also use the Ghost Hunting Tools app on our iPhone. I also would recommend a separate voice recording device. read more