Went in for a board for my niece and they totally set us up the best possible one. It's been a year…read moreand she's still using it. Not only was it a good price but it was great design. Thanks.

I love coming here for my snowboard gear!! Shoutout to the staff..they were super nice and…read moreknowledgeable. Every question I threw was answered and I love how patient they were. Everytime I visit, I end up buying something. They also carry equipment/brands that most store do not have. If you need help with snowboard gear this would definitely be your go-to store!!!

I'm going the full 5-stars on this place after spending a day with a friend shopping for snowboard…read moregear. We did the entire 'snowboard alley' of W 4th and this place had by far the best deals. Not only were the prices better to begin with, they also carried more classic styles and colours in jackets and pants that suited my friend's fashion tastes. The staff were really helpful picking out a snowboard that was a great price, European-made and would last him for years. The graphics were pretty sweet, too. The board was freshly waxed and they set it up with the bindings in-store. In addition to already low prices and some sale items, the staff cut my friend a deal since he was buying a bunch of gear. It was the cherry on top! This shop also has non-snow-related sporting gear on the second floor.

Of the many board shops in this area I walked into this one first. I was coming from out of town…read moreand looking for a whole new setup including a snowboard, bindings, boots and bag. When I walked in I felt out of place as most beginner snowboarders probably would feel. It just looked like a small, cramped board shop to me but compared to the other places, I'd take that over the stuffy, boutique type of shops the others seemed to be. Jess at West Coast was very helpful asking me questions to better hone in on what type of equipment would best suit me. She was super informative and didn't pressure me to commit to purchasing anything. In fact, she even told me to go to the other shops in the area to compare equipment and pricing. Pretty ballsy but it made me feel at ease right away. I went to all the other shops and no one made me feel comfortable about being there. Very few questions and assistance. Instead it almost felt like they were uptight because I may not have looked like a typical snowboarder. Needless to say I went back to West Coast and bought the lot, about $1500 worth of equipment. Then I put it to use going up to Whistler the next four days and loved every second of it. The board (Bataleon Goliath) performed great and my feet felt perfect throughout every run. Lastly, I would've given them 5 stars but the person helping my girlfriend with her ski boots was unknowledgeable and not a very big help to her. If you do go to this place go see Jess. There was another Aussie guy behind the counter that was giving his input and helping me out as well but I didn't catch his name. Mahalo, K

A place is deserving of 5 stars when it consistently meets or exceeds high standards in its…read moreproducts quality (food taste/presentation/freshness, etc) and customer service. I would also rate it 5 stars when I can recommend the place wholeheartedly, even after a first visit. For example, a restaurant that was able to deliver a love at first sight experience would be a very memorable meal where we were wow'ed by its choice of ingredients, food taste, or food presentation plus it provided excellent service. And in this case, I had been consistently impressed by Rackets & Runners' product selection and their customer service on many repeat visits PLUS I can vouch for their 5 stars rating even from my first initial visit. No sympathy stars were granted here, this is truly a place deserving of solid 5 stars for the shoppers seeking expert knowledge and patient service on rackets and runners. Good selection of tennis rackets, pickleball rackets and running shoes. I didn't look for badminton rackets here nor did I seek help on other racket sports like ping pong but they have excellent service, even over the phone, so feel free to call their store before dropping by if you have questions about what sporting goods or brands they carry. I was referred by friends to come here to rent tennis and pickleball rackets before committing to a high end racket purchase and their demo program was great! I appreciated the staff knowledge and paying a small fee to rent an expensive racket for playing on the court was helpful. Trying demo racquets made a huge difference for me in figuring out my playing style and racket preferences. Also, the staff advised me on subtle differences in various brands and were not pushy in making a sale. The staff here are helpful and patient so I enjoyed shopping here when I am looking for expert knowledge for a racket that will last me for years. In short, their expert product knowledge and genuine customer service plus helpful attitude truly sets them apart. Finally, they do carry discounts and clearance deals on rackets & runners so you could score a bargain but consider that as a bonus. Also, I would opt to buy sporting goods such as tennis balls, pickleball racket bags or ping pong rackets online or at chain sports store. Prob easy to find cheaper deals online on Amazon or sale prices on brands not carried at this store but no outlet stores or online retailers can offer such a good demo racket program like them. So I recommend this store for shoppers who would gain benefits from their demo program or for shoppers wanting to try out a racket to deem if it is the best fit. IMO, investing in a good racket is great value for improving your game in the long run. (Yup, let's end review with a play on words lol) Ps. They organize a run club for a membership fee, scan QR code in photo if interested.

This place has everything you need related to rackets and runners. The staff is friendly and super…read moreknowledgeable in their products. They are outstanding on giving everyone full customer service and can help you find what you are looking for. I came here to buy sunglasses as well as a pair of court shoes. The price is on the steeper side, but I can't complain since they are great shoes. This place also strings rackets. Bonus that there are ample free street parking.

Called the shop looking for help with warranty on a set of True skates. The person who answered the…read morephone was friendly and happy to help. unfortunately I thought I was calling True MFG And I live in Calgary. Even with zero to gain the employee went out of his way to find me the phone number for True Hockey and told me if I can't get anywhere with that number to call him back and he would get his True hockey sale rep involved. Great customer service and good people that helped me just for the sake of whaling me.

Avoid. The owner/operator Danny Longo is a like a used car salesman. In fact, if he were a car…read moresalesman, he'd be one of the most dishonest. Rumour has it he tried to sell some old phone books to a customer looking for goalie pads. Nothing has a price tag either. This sends off alarm bells in any establishment I go to. You really need to know your products before going there. You can't trust the sales staff to give you honest advice, they seem to push the high end products regardless of what you are needing. I custom ordered a goalie glove there, and nobody sent the order to the manufacturer. I ended up waiting 4 months when I was quoted 6 weeks. Overrall, very disappointed both times I shopped there. Never again.

This is a small hockey/skate store located almost across from MEC. I.had no idea it existed until I…read morehad a problem with my hiking boots and needed a gel insert for my ankle and this store came up on an internet search. The guy working here was super friendly and helpful, the products seem reasonably priced (what I wanted was actually cheaper than on Amazon, plus buying here supports a local business), and the location is convenient to bike/Skytrain/drive. Also noticed that skate sharpening is $6!

Some of the best customer service I've received in years! Walked in looking to get my son…read moreoutfitted with lacrosse gear for the first time - had no idea what I was doing. The guy there ( I regret not getting his name!) got us all sorted out, showed us gear in a range of prices, explained options, showed us how to size the gear and honestly was so genuine. I never once thought that this guy is just trying to make a sale, he was committed to making sure we walked out happy - and we sure did! When ringing everything up he was even able to work up a bit of a discount for us - and gave my son a free ball. This store is about a 45 min drive from where we live and I will 100% be going back, totally worth the trip.

Well, first of all I've been a part of the Pro Snowboard and Skateboarding community since 1996…read more Being A Pro Rider From 1998-2004 and sponsored by the now famous local brand RDS, I was absolutely appalled by the rude and judgemental greeting I received upon my first visit to this location. I don't expect people to know who I am. However, I do expect the owner of the store who was the gentlemen, if you can even call him that, first greeted me upon entry to be non judgemental and welcoming. especially with a new business in a small tightknit community. Now, let me explain the circumstances. I have a service dog that was with me. Before even asking if this was a service dog or even going as far as to saying hi to me and making eye contact, this grumpy human came out from the back and muttered in a rude and condescending tone "we don't allow animals in the store, THANKS!" Le's be clear, I was going in there to purchase a set of skateboard wheels for my brother. I don't have the time for people like this and that place will not receive any of my business and I will not promote them in the community. A word of advice, do yourself a favour and put a sign on your gate or your front door that says 'no dogs or animals allowed except for service dogs'. Also the next time you decide to be rude and condescending, especially when you've been seen smoking and drinking alcohol in public on the bench just next to your store, think about what kind of image you're portraying to the youth in the community! Not a good look. To finish, I wish you the best with your future endeavours.

Being totally naive about skateboard, I nevertheless encouraged my young son who wanted to learn…read moreskateboarding a couple of years ago. He skateboards on and off and had a bad fall yesterday at a nearby skateboard park. I learned from some folks at the park who tested my son's board that his skateboard needed new bearings. Looking it up, I learned what a bearing does and began to look for a place to get new bearings. I went to P.D. Hot Shop this morning with the skate board and the people there recommended the cheapest bearings they have, saying that they are excellent and would be sufficient for my son's needs. Actually, I had looked up all the information about skateboard bearing online and had pretty much come to the same conclusion. They helped me changed the bearings right there and in 15 minutes I walked out with my son's skateboard properly fixed. I appreciate their honesty and down to earth manner or doing things. I would be back for any additional skateboard needs my son may have in the future.

In an age where customer service is a marketing phrase that is so often devoid of any reality, I…read morewas truly impressed with service I received from Northshore Ski and Board. Dillon went far beyond what I expected in his determination to make my ski boot comfortable. The store is set up with knowledgeable and helpful staff and a great inventory of equipment. If you're in the market for ski or board equipment, do yourself a favour and visit this place.

I was there today. I try to order a ski package (ski+bindings) through them as a CSIA member…read more(Canadian Ski Instructors' Alliance). As soon as the guy with a extreme UK accept heard CSIA discount ordering, his behaviour changed, I did see it in his face. He said I don't know, I should ask, etc ..... He asked from two other guys and come to the idea that takes my name phone number and ..... to contact me later. To this point everything seems normal, when I ask him that who's gonna call me, and he showed me a guy, I thanked him and then he start yelling at me that; "DON'T INTERRUPT HIM" very rude and unusual customer crevice behaviour. I talked to shop supervisor as well, something happened as bad as the first guy behaviour. It seems that all the sale persons are on sale percentage, not on a salary, so why they should waste their times??!!! However I'm not gonna back there. They are too rude!!!!

My 9yo kid, my husband and I decided to learn to skateboard as a family. Needed all the gears to…read moreget us going in style but with safety as our priority. After all three of us getting Landyachtz Dinghy, we were padded up and got fitted for helmets, especially had the most patient help for my weird shaped head. The coolest shop, we will be back very soon to get our boards properly fitted as well.

It seems like this shop has good days and bad days, chatted with Les online, and he was great…read more His partner though was very judgemental and confrontational in a very passive aggressive manner, to someone who has skateboarded his whole life. Maybe I didn't look like it/or came off like that right away. They had a hard to find product that I wasn't going to walk away from , but I won't go back. I do believe this isn't as bad a shop as they claim in jest to be " worst skate shop ever", it's more like second worst in Van from the initial experience and feeling I had leaving the store Once the co owner warmed up to me I got good service, but first impressions count. Keith