I booked Roll On Up Gaming for my son's 9th birthday party in November of this year. Contracted arrival time for gaming truck was 1:15 PM, they arrived at 2:20 PM. Once there while setting up, the truck would not start causing a further delay. The gaming truck operator pulled me aside and asked for jumper cables. I had to ask friends and neighbors for jumper cables, by now it had started to rain. A friend at party had to call her husband to bring cables to the party location. The operator did not know how to connect, so once again party guests had to step in. So about 30 minutes later party truck was operational. The operator suggested that I could reschedule party. Mind you this is a birthday party for a nine year old (with 17 other children in attendance). All the guests had arrived, cake and food ordered. Not a good or practical suggestion. The delay in the game truck pushed back the other activities I had scheduled. This caused disappointment for some kids because they had to leave. Furthermore, I was told we would be able to play Fortnite; the operator was unable to connect to my internet so children did not have this game to play. (This is one of the highlights of the gaming world and the game they all wanted to play.) Needless to say, the kids were not happy.
After the party was completed I reached out to the manager of Roll On Up Gaming to complain and get a partial refund of cost due to the delay and problems. I was informed that since I received two hours of service regardless of the start time I would receive no refund, but was offered a 20% discount on future booking, which I would not benefit from. I do not recommend this business to anyone. read more