Had an absolutely wonderful experience! My husband casually walked me into the Rolex boutique and wanted to surprise me with an anniversary gift. Peter is without a doubt a top tier SA. He gladly showed us a few pieces, carefully assessed what I like, shared his expertise on his deep product knowledge and showed us genuine customer service. He then showed us this 2026 DJ 31. Seeing it sparkling inside the glass display case was love at first sight ! Ended up buying it on the spot and actually went home with it! The staff were all nice and friendly also. Overall a very positive experience! read more

Rolex Boutique - 2026 DJ 31 - Watches Near Me - Las Vegas, Nevada

This AD is next level, beautiful displays and friendly / welcoming staff. Christopher is exceptionally knowledgeable on timepieces and partnered with me on beautiful Submariner. Thank you for a world-class experience!! read more

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Chris provided an exceptional experience from start to finish. His professionalism, knowledge, and attention to detail were truly first-class and exactly what you would expect from Rolex. He took the time to answer every question, never made the process feel rushed, and made me feel valued as a customer throughout the entire experience. What stood out most was his genuine passion for helping me find the perfect timepiece for my wife's birthday. His outstanding level of customer service was second to none. Chris made the entire purchase experience enjoyable, seamless, and memorable. Chris truly represents the brand with absolute professionalism and class. read more

Rolex Boutique - Rolex Datejust 31 - Watches Near Me - Las Vegas, Nevada

Just bought my first Rolex during our recent trip to Las Vegas. I had the pleasure of working with Francisco - who truly went above and beyond to assist me in purchasing my dream watch for my upcoming wedding. His professionalism and knowledge made this experience one of a kind. Can't give him and the rest of the team enough praise. Thanks again Francisco, I hope to deal with you again in the future. read more

Rolex Boutique - Datejust 41 - can't believe I was able to walk out with this - Watches Near Me - Las Vegas, Nevada

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After the awful experience with the other SA. Sasha had reached out to me personally apologized on his behalf and invited me back to the store again. The second time was a much better experience! She took her time to listen to our needs and we briefly chatted about our love for the brand and watches. Will be back to visit with Sasha in the future. read more

My husband and I had the absolute best experience working with Christopher McMickle. I wanted a very particular timepiece and Chris made it happen. He was professional, communicative, and so pleasant during the whole process. We were able to travel to Las Vegas and secure the timepiece within days of him informing us he had it at the boutique. Just overall a fantastic experience with Chris! We will continue to work with him on future timepieces. He's the best. Top notch and all class. Highly recommend connecting with him and establishing a relationship. Thank you, Chris! read more

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Mark the salesperson was very rude and not helpful at all. Be careful who you hire because it gives a bad image to your company. I feel like if you hate your life why radiate that energy to other people. Definitely don't recommend, you're better off at another store if you get petulant vibes. read more

I Decided to finally go into the store since im ready to reward my self! Was a bit nervous because i dont know that much about watches. However, Rances approached my wife and I and took the time to explain the difference between 2 pieces that I have interest in... he actually had me try on the display watches that I'm interested in and even had my wife try on a watch that she now wants as well lol... I put my name down for the wait list for 2 watches ( Rolex submariner date and GMT master II black and gray jubilee)..our experience went extremely well with help from Rances and will just keep our fingers crossed to get the call soon ( even if we have to come back from LA)... I didn't get a picture of the watches that I tried on because I was a little too excited but I did get a picture of the watch that my wife now wants read more

Rolex Boutique - Watches Near Me - Las Vegas, Nevada

I cant speak highly enough of Mark S. and his team at Rolex Caesar's Palace. I always feel valued and welcomed. He first helped my mom get a watch. Next we made a list for my dad and he graciously listened, he remained attentive, responsive and overall was able to deliver again a great watch for us. Shopping here is more than a transaction, its first clas service and connection. This time Im hoping for a watch of my own and have no doubts Mark can deliver! read more

Rolex Boutique - Watches Near Me - Las Vegas, Nevada

I stopped in yesterday and Christopher was super helpful, knowledgeable and just overall genuinely a good guy to chat with. Although they didn't have what I was looking for he educated me on one of the pieces they did have and I must say I was impressed with both the piece itself and everything that goes into making one. One other thing I liked about this store is the size. It's a smaller store that wasn't packed with people and they only let enough people in at a time as so there is a staff member allocated for them to assist you. Thanks again Christopher and it was a pleasure to meet you. read more

Shout out to Mark S. for making another great watch available to me. He definitely surprised me this time. Can't say enough how appreciative I am of his effort in getting the watches I desire allocated to me. read more

Peter was a great. Thank you very much Peter for this beautiful Rolex GMT master ll. you make out my dream come true. we are very very happy. thank you for taking care of us. I know you work so hard to help us out to get this watch. the staff was very friendly and professional. Thank you so much again!! read more

Rolex Boutique - Watches Near Me - Las Vegas, Nevada

Today, we stopped in and asked for one of our Rolex watches to be authenticated by Rolex. While we found out that is unfortunately not something they do in person, it was the guest experience that was an issue. The man that assisted us treated us poorly. As the owners of multiple Rolex watches, this was disappointing. Based on my customer experience, I would not recommend this store. read more

A very nice store with friendly and professional sales staff. I was able to obtain a Rolex Submariner with the green bezel to mark my 30 year career with my company who had green in logo. Francisco and Masih made it happen! Francisco was able to fill me in on all the functions of this beautiful iconic watch. He fitted it perfectly to my wrist. This is my second Rolex I've purchased here and I look forward to getting another Rolex someday in future at Bucherer Rolex Boutique in Caesar's Forum Shops! read more

Rolex Boutique - Masih and Francisco, the Rolex experts! - Watches Near Me - Las Vegas, Nevada

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Sarah is by far the best Rolex salesperson I met in Las Vegas. She speaks Chinese, Korean, Japanese, and English, and she is incredibly kind, patient, and knowledgeable. Compared to other Rolex store salespeople I talked to, she was truly the most welcoming and genuine. After visiting all the stores in Vegas, I can confidently say she is the best. If you want to get your ideal watch, you should find her at Caesar's place read more

Sarah was great! Came by to just look at the new collections and she was very professional, took her time with me, and was a pleasure to talk to even though she had none to sell me. Thanks Sarah! read more

Mark was really easy to work with. He entertained all my questions and even educated me on the history of the brand. I was able to purchase a timeless piece all thanks to him and I can't wait to continue the partnership we have. Cheers Mark! read more

Very good customer service from Mark at this Rolex location. Hes always nice and willing to answer any questions we have. If people are looking for good service along side their good watch, they should come here read more

This particular Rolex dealer is knowingly operating a kick back scheme. They are selling high volumes of watches to both grey market dealers and/or selling to customers who provide lots of perks. Some customers can seemingly get dozens of watches while others will remain on their waiting list for years. read more

I just want to give a big shoutout to Mark. He's been great at assisting me with the particular watches i was interested in and I was blessed to be able to buy the 2 watches within 5 months. Thanks again mark for getting my collection started. read more

My experience at this particular Rolex store at the Forums has been AMAZING! From the moment we walked in we were greeted by Masih, Store Manager, who introduced us to Franciso. From there Francisco and the Masih took their time to show us exactly what I wanted. I knew stepping in I wanted the 36DJ in SS, fluted bezel with a diamond mother of pearl dial. However, I absolutely fell in love the 36DJ in everrose gold. Of course, we weren't able to purchase either of them. However, Francisco registered us for both pieces and said they would do what they could to get me either pieces. Franciso gave me his number and suggested I reach out to check in. Of course that's exactly what I did and in exactly 1 week, I got "the call" that my 36DJ in everrose gold, fluted bezel with the diamond set mother of pearl dial was ready to be picked up! I couldn't be happier! Thank you so much to Francisco and Masih for making my dream come true! You both are the best! See you again soon read more

Rolex Boutique - Watches Near Me - Las Vegas, Nevada

Have been working with Chris in this store, so far the best experience I have had! Thank you Chris for always going above and beyond, and help fulfilling my watch collection journey! read more

I have been buying watches from Sasha at this Rolex boutique for several years now and I have nothing but praise for every transaction I have experienced there. They are so nice to deal with and they make me feel incredibly special every time I come in whether I am there to buy a beautiful timepiece or just window shop and say hello. The level of professionalism Sasha and her teammates have shown me is unparalleled and I would not consider taking my business anywhere else. Thanks again for everything you do and please consider a visit to this location if you are interested in purchasing a beautiful Rolex watch. It is customary these days to have to wait a little to get the watch if your dreams and obtain a coveted Rolex but I assure you the Rolex boutique in the Forum Shops will make that process as enjoyable as possible. Take a look at the Daytona i picked up recently! read more

Rolex Boutique - Rolex Daytona Cosmograph - Watches Near Me - Las Vegas, Nevada

We are rolex customers of many years, own/wear them daily. We went into the store on Friday Dec 6th (we were staying at The Wynn, and shopping) one of the sales clerk (short guy dark hair) was very arrogant. He said people come there to buy not just look? We didn't ask him and not sure why he offered this statement. He also said that they have strong buyers that come in non-gamblers. He was just a sales clerk so we didn't care much about his comments. Afterwards, I thought how does he know where anyone's money comes from whether its gambling or etc? What an ignorant thing to say. I read the reviews and am not surprised. Keep in mind, they work there, we are shopping! Don't ever buy from a sales clerk with that attitude. They are not deserving of the commission. read more

I love coming here very friendly staff. Will definitely be there for my next purchase, thank you! read more

Rolex Boutique - Love it! - Watches Near Me - Las Vegas, Nevada

This business is horrible. Very discriminatory was there this weekend September 13, 2024 was ready to purchase a new Rolex to add to my collection but the person at the door did not allow me to go into the store. Said I needed an appointment but let others in. don't understand why he didn't let me in maybe because of my appearance which is normal person would not recommend this store for anybody else. It's their loss cause I was ready to buy a Rolex. I could give zero stars I would. My number is 909-993-2989. Feel free to contact me at any time. read more

I didn't expect to find any pieces for my wife when I approached the store, however the wonderful sales lady at the door said there were six available, all female sizes. Fortunately, I was shopping for my wife and in we went! Christopher McMickle greeted us right away and let us start looking at the inventory. We stumbled upon a 31mm datejust with a gorgeous blue dial and oyster bracelet. My wife tried it on and was compelled to buy it immediately. It wasn't at all what she originally wanted however with her new career as a nurse practitioner, it was just the right amount of elegance and beauty, without being too flashy for the patience she sees. Christopher really took his time with us and ensured she felt great with it before we purchased it. This is our second piece with the Torneau group and we are lifelong customers! We are already planning our third piece! I highly recommend this wonderful staff and can't wait to visit again! read more

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Worst chain of Rolex. I feel bad for the owner to have such terrible workers. this chain deserves nothing. Because of the way we look we were denied access into the store three times when we are a frequent buyer of Rolex this left a very bad taste in our mouth. We demand a store supervision of workers because of lieing and unprofessional attitude on behalf of staff. Example the excuse for us not to enter the salesman staff not enough ? That you need an appointment? Saying if have a complaint take it with forum security ? Excuse but judging a person on vacation because of their dress code not appropriate we talked to people who came out and said they didn't need no appointment.We have read multiple reviews with the same sentiment. Racism on behalf of the bald gentleman was evident especially in his disrespect in closing the door on my mother and my father and then my husband. Rolex I am very disappointed in this chain when I have receipts of being a loyal customer Only way to post this review is by giving a star when they deserve nothing read more

Rolex Boutique - Ignorant racist - Watches Near Me - Las Vegas, Nevada

I had visited all the Rolex stores on the Vegas strip during my past visit and the service at the Rolex boutique in the forum shops at Caesar's Palace was phenomenal. We all know that inventory is limited nowadays however, I was very impressed at the staff's willingness to create relationships, educate me on Rolex's different watches and take the time to really help me understand which watch is best suited for me. I want to give a special shout out to Sasha who did an amazing job. Thank you. read more

Thank you so much Aleksandra + Sasha . I really appreciate you help me to find that watch I been looking for many years. Love the watch. read more

Worst retail experience I have had in years. The employees were quite rude to us, even though we were there to buy (and we were already wearing nice timepieces, including a Rolex). They suggested to one of us that he might be trying to steal something because he walked into the store with his hands in his pockets. It was extremely rude, particularly because (1) the watches are obviously in secure cases, and (2) they only had four pieces even available. They did not offer for us to try anything on. No waitlist, similar to another review. Super unhelpful. I don't think we could have spent money in there if we tried. It was just tacky and gross for a high end retailer. Will not ever, ever go back here. read more

Terrible experience walking in here. Walked in the store and sales person said this Datejust is all we have available . The sales person wouldn't talk me and only said "this is all we have." I asked about other watches and his response was "this is all we have." He didn't ask what I was looking for. Total of 5 mins in the store . Every response was "this is all we have" and he didn't even look at me when he spoke to me. Treat people better. I understand that they judge people as you walk in but that doesn't give you the right to treat people that way. My home town AD has never treated me like this which is why I continue to buy from them. Warning to everyone , expect the disrespect from the sales people at this location. read more

I would like to give a huge shout out to Sasha Cchetrii for an exceptional customer service , As soon as we set foot inside the store , she welcome us warmly like a guest in her own home, she is very passionate about her job , our experience on our first purchase of rolex watch is very memorable and magical. read more

Rolex Boutique - Watches Near Me - Las Vegas, Nevada

Let's just say you didn't get to make a sale from FRANK B !!!! Funny how sales help try and size people with a swing and a miss... So I'm at the Forum Shops having a "Retail Therapy" day. My list of items had me Hunting 3 different ROLEX's that are on my list to acquire. I venture into the store and bump into a younger gentlemen who I guess is a sales person. Judging by the way he was looking at me I think he saw me as a Happy Meal vs Prime Rib if you get my banter. He gives me that " Can I help you " in a snarky kinda tone. I pinpoint the 3 watches I'm looking for and he says they don't have. Well, I kinda figured this since CV19 has killed production at Rolex and things are limited in the world of high end watches . Like how dare they didn't keep up on demand but that's another story. In his best grey poupon attitude said I should just go elsewhere to buy what I'm looking for and huffed. I'm thinking WTF is my money not American green or do you really think I can't drop the hammer on whatever I want in your store. Well , PAL your wrong. Needless to say you could have assisted me without the attitude cause not only did you lose a sale I bought a new Rolex the next day over at THE WYNN Rolex store and let's just say the sales people over at that store are professional , amazing and don't judge a book by its cover. YES they made a sale and when the watches come back in I will be buying 3 more versions! From them of coarse not your store! Enjoy your attitude cause that al you got brother! FRANK B IS OUT! read more

I came in ready to buy, but the salesperson just stood there staring at me, I asked if there's anything in stock and he said they have nothing. He didn't even offer to put any exhibition pieces on my wrist like my AD normally does, where I got my other watches. Nor did this salesperson offer to put me on a wait list. So what is the point of his job? seems absolutely pointless, as they might as well close the store, if they have nothing for sale, nor have anything to try on, nor have a waitlist. To management, I came in at approx 7;30pm on Saturday, February 4, 2023 if you need to do some coaching based on my 1 star experience. read more

Thank you very much Sacha and the director Aleks for this beautiful Daytona. You make our dream come true!! We are very very happy to be your customer and will recommend all our friend to your store. Sacha, Thank you for good taking care of us. You work so hard to help customer for their need. I really appreciate and very nice to meet you. We will be your customer for good. You are the best salesperson ever. I really recommend this boutique to anyone who love the watch. This boutique is the best!! read more

Rolex Boutique - Watches Near Me - Las Vegas, Nevada

I just wanted to take a moment to review the level of service, knowledge and care that Francisco gave me. I didn't wear my sub that day and he still went through every question I had about a Skydweller that was for display. All around, extremely kind service from each of the members of the team there. Well done guys read more

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I had the pleasure of meeting with Sasha Chhetri at this location & had an excellent conversation about the current watch market & the possibility of me attaining pieces I am hoping to get for my immediate family members. Sasha exemplifies what an excellent, knowledgable, & engaging sales professional is. I've visited multiple ADs whenever I am here or out of state & by far this was one of the most productive & pleasant interaction I had at an authorized dealer. I'll be sure to check in & I'm looking forward to working with this boutique & Sasha! read more

Rolex Boutique - Watches Near Me - Las Vegas, Nevada

I had a great experience with Christopher. He was excellent and helped me get exactly what I wanted within one day! Highly recommend visiting this store; great customer service! read more

This boutique had excellent customer service. Christopher went above and beyond to help me find what I was looking for. Definitely recommend visiting this store and working with Christopher, he was amazing! read more