I have been a patient with Dr. Menon for almost 25 years. In the beginning, she was an amazing doctor who genuinely cared about my well being and did a lot of due diligence for me to get to the bottom of some of my issues. I've been a constant patient with at least 2 - 3 appointments a year.
The last 6 years, i've noticed that I've seen her less and her nurse practitioner more and more. It got to the point where i had gone YEARS without seeing her. Fast forward to the past month. As i've done for the last 20 years, i made a request for my normal refills. This time, I'm denied because "I'm not a member" I'm down to a week's worth of meds and she denies me. I call her office and found out she had transitioned to concierge medicine and they claim to have given me notice, and they may have, in the form for automated voice mails which i remember getting, and pamphlets, none that explicitly says that i will lose immediate access if i don't sign up. What does signing up entail, 2K/year plus whatever services she charges insurance. So pretty much, I have to pay 2K/year to keep my doctor as well as paying for her services. Not to mention that i'm about out of meds that they refuse to do anything about without me signing up. No temporary refill so i can find a new doctor. Their advice, go to an urgent care center. This is after 20+ years. This left me scrambling to find a new doctor. I had an appointment with her 3 1/2 months before in December and she made no mention of this to me in person. No one at the office said anything except the normal "see you next time". Little did i know at the time, there would be no "next time" I was a little surprised to actually see her, and not her nurse practitioner and I was also a little surprised that I noticed interactions that were reminiscent of how she was before. I guess she was practicing for her new practice.
My wife warned me of this. They treated her badly, and she left them for another doctor a year earlier. What happened here? Well, we made an emergency appointment because my wife had a spot in her eye and she was a little concerned. She came in 5 minutes late. They make her pay and then refuse to see her because she was late. We had to go to the ER instead, and discovered she had an ocular stroke. This could have been found out earlier had we been seen, but we were forced to find other services after paying because they claimed we were too late. Prior to this, service was lacking as they constantly said the same thing to her without addressing her concerns. She told them she was in pain, and they did nothing. It was her going to another doctor where she actually got a diagnosis of her pain in about 2 weeks, but in the years she's gone to Dr. Menon, no one bothered. read more