I strongly caution anyone considering hiring ROI Home Remodeling or working with Luis Avalos. He charges premium, top-dollar prices but delivers remarkably low-quality work by hiring cheap, unqualified subcontractors.
What should have been a standard, medium-sized bathroom remodel dragged on for ages. The drywall finishing and painting were riddled with visible imperfections throughout. The shower glass enclosure installation was an absolute nightmare. The subcontractor brought low-grade glass doors across the border from Juarez and performed a terrible installation--nothing was level, and the mounting attachments were weak and hazardous. It was so poorly done that I had to hire an independent, reputable El Paso glass company to tear it out and redo the enclosures properly. To make matters worse regarding how he conducts business, the subcontractor brought in to do exterior brick work informed us he had not been paid by Luis.
The only positive aspect of the entire project was the craftsmanship of Ismael, who did solid work laying the tile, and Matt Morales, who handled the bathroom cabinets well.
In his initial written proposal, Luis Avalos promised that he would personally oversee the process and maintain strict attention to detail. In reality, he is the exact opposite of a perfectionist. He rarely showed up to check on progress, and I had to repeatedly call and demand meetings just to get him on site. My wife and I ended up having to act as the general contractors and supervise the project daily because the shoddy workmanship was so glaring.
Do not let yourself be deceived by Luis Avalos's sales pitch. For the high prices he charges, the lack of oversight, substandard labor, and headache are completely unacceptable. I would not recommend him at all.
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Following my initial review, I reached out directly to Luis Avalos to address the defective labor and give him the opportunity to cover the cost of fixing the substandard work his subcontractors left behind. Predictably, he refused to take financial responsibility or pay to correct the issues.
My intent in sharing this update is not malicious; as a homeowner, I feel an obligation to warn others so they can avoid the stress, terrible craftsmanship, and wasted money that came with hiring ROI Home Remodeling. Just like the review posted by Tony S., our experience was entirely negative from start to finish, marked by zero attention to detail and zero accountability.
And yes, Luis, you are right--my wife and I were good hosts. We treated everyone who entered our home with respect, offering patience and hospitality because we genuinely wanted the project to succeed and hoped things would turn out right. Unfortunately, kindness was met with poor management, cheap labor, and excuses.
There are plenty of so-called "contractors" who overpromise and underdeliver, and Luis fits that mold. Protect your home and your wallet--do not let yourself be deceived by this company. read more