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    Lowe's Home Improvement

    2.1 (45 reviews)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

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    Amos S.

    BLUF: Came here to buy a Christmas Tree This is one (of many) Lowe's here in El Paso. Most cities these days are like this one, having multiples of the same store. The service is as good as any other Lowe's I've even been to. The selection is on par with every other Lowe's. The value -- Ok so we were here for a Christmas Tree - an as fresh as you can get Christmas Tree way out here in the middle of the West Texas desert. Lowe's is our go-to. Not only do we get a military discount, but for whatever reason, all fresh cut trees were an additional 25% off today. So, the value was pretty solid. Lowe's ain't too bad.

    too soon? Not at all! Love it!
    Sylvia C.

    It was a very long line at the service desk, and they had only one cashier, but she did a great job getting to everyone in an orderly and efficient manner. We also were here to get a few things for the new house. This Lowe's location is convenient and they always seem to have everything that we need.

    Marie G.

    I went to Lowe's today because the wrap was fantastic! I found Evy I needed for my organic herb garden! I always get the Miracle Gro performance organic soil for raised bed planters. I found beautiful tomato plants and very healthy basil and Curley parsley plants- staples in an Italian kitchen.

    Damaged washing machine

    I purchased some appliances on March 27th. The salesperson sold me a GE washing machine and a dryer. When they where going to deliver them, they only had they dryer, because it came from the Transmountain store, the washer was coming from the Rojas store. When they called me about the delivery they only had the dryer and not the washer, was not in stock. I went to the store before they delivered the dryer and was told by an other salesman that the washer was discontinued when I went to the store the first time. He could not understand how she sold me an item that was no longer in stock and the warranty on it as well. He also told me the dryer did not even match the washing machine. I had to repurchase another washing machine. I received Lowe's statement in April 18th and tie dryer was delivered on the 19th. I called to see why the washing machine was not delivered and was told they could not find it when the delivery truck went to pick it up. I complained to store manager and she said they showed 8 washing machines but they were all damaged but one and they could find it. On April 20th they delivered the washing machine and it was totally damaged. The box was in tack and not one tear. They just but a damaged machine in a new box. Complained to store manager and told him they could pick up the dryer as I was going somewhere else to purchase them. He didn't even care about loosing a customer! I sold my old appliances thinking I would have new ones. So they won't give me credit until dryer is picked up, "BUT I GOT MY STATEMENT!" Won't be going them to buy appliances again! Just want to make a correction! This was at the Rojas store not any purchases at the Lowe's on Redd!

    Storefront
    Tanya Y.

    Hey, it's a Lowe's. But you know overall average. I didn't have any issue finding what I was looking for, but it isn't always super easy since the stores the size of a small town. This Lowe's does have these sweet little buttons on each isle that you can press for assistance. I didn't try them out, but next time I'm there I'm going to try each button and see how long the wait is for a employee. Got in, got out in under fifteen minutes and avoided the lines with the self-checkouts (putting my old Albertson's skills to the test).

    Just watch .. not enough people in check registers.. waiting for the self checkout lines to be ready!!

    White casing for brown door.

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    6 months ago

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    3 years ago

    Absolutely no customer service. Bought a major appliance and they did absolutely nothing of what was promised.

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    8 years ago

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    6 years ago

    Every time I visit I get food service and employees willing to help.I have had a good experience at this location.

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    4 years ago

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    It was a very long line at the service desk, and they had only one cashier, but she did a great job getting to everyone in an orderly and efficient manner.

    Mentioned in 3 reviews

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    Five Points Ace Hardware - Five Point Ace Hardware. Awesome mural!

    Five Points Ace Hardware

    5.0(2 reviews)
    7.6 mi

    Such a great location and quite the blessing to have a nice quality hardware store for the…read moreManhattan Heights neighborhood as well as the surrounding area. The store is well organized, they have a wide selection of options and it's always very clean. The staff are always super friendly and (almost over) eager to help you the second you get into the store and it's rare that they don't have an insight or helpful tip to assist in selecting the right tool or part for the job at hand. The parking lot is a little tricky at times, but the pros far outweigh the cons for the location and selection available. I personally wish they had more lumber and garden selection, but for such a small store, it's not at all practical or cost effective. At the end of the day, it's not a big deal. The owner is a super neat guy too and it's obvious that he wants this place to succeed as he's very hands on in the store. Also - the Ace Rewards coupons that frequently arrive in the mail are fantastic.

    Purchased a home yesterday in the area after moving from Florida. Came here today to buy a few pipe…read moreinsulation supplies before the freeze on Monday. Found this on Yelp as the closest hardware store to me. Drove over and I met a gentleman with a goatee and bald. I want to say "Bert" but I could be wrong. He was so nice and helpful! Not only did he take the time to ask me what I was looking for, he took me to the items on the isles. He also took the time to welcome me to El Paso upon meeting me and again at the end after I paid and was walking out. I hope someone in leadership at this store sees this review. He is an asset to that store. I will come here instead of the Lowes that's way further down on 54 because of this this guest service! Thanks for making my day and know you have my continued support.

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    Five Points Ace Hardware

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    Lowe's Home Improvement - appliances - Updated May 2026

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