My boyfriend and I used to bank with Rogue FCU when we lived in Medford years ago and the service there was great, but due to moving out of the area, we chose to close our accounts. Now that we're back in Klamath, we figured we'd reestablish. I was able to open my accounts online, but needed to go into the branch to get a debit card. While there, my boyfriend decided to open his accounts. This was our first experience with their banker, Carmen. Printing my card didn't seem to be too hard for her, but opening checking and savings accounts seemed to be a real chore. She couldn't explain to us what an ownership account was, but just kept RUDELY insisting that one was required to open the others. Fine. When my boyfriend tried to fund all three accounts with $100 each, she kept telling him he only needed $5 in one account and $10 in another. It was like she couldn't be bothered (or maybe didn't know how?) to put more than the basic amount in. Finally we gave up, had her fund the accounts with the minimum, and decided we just needed to get out and as far away from her as we could. Her crappy service left a sour taste in our mouths, neither of us ended up really using our accounts (this was about 6 months ago). This past weekend was unfortunately my second encounter with Carmen. She must be the Saturday banker, because I wished I could have spoke with ANYONE else, but she was the only one there. I went in to see about getting pre-approved for a car loan. I had all of my documents ready, and was feeling pretty positive, until I quickly was reminded about how horribly unhelpful she is. I started the conversation out with, "I'd like to see about getting pre-approved for a car loan. This would be my first one, and I'm not really sure how the process works." She pulled me up and asked who I have my current car loan through. I told her I didn't have one, and (again) this would be my first. She asked what vehicle I had recently purchased that I needed Rogue to finance. (This caught me off guard, since it seemed like a really a stupid question. Why would I have bought a vehicle, then needed a bank to finance me? Do people do that? I have no idea!) I told her I hadn't bought anything, and showed her the paperwork for what car I was looking at and how much I wanted to finance. At this point, she was a fun mix of confused, rude, condescending, AND judgmental that I could have the audacity to come to her without a purchase agreement (which I didn't know I apparently needed, as like I'd stated, I was here to get help with a first time car loan). After asking me my credit score, she pulled out some interest rate charts and gave me a very wide range of percentages. Then AGAIN asked me where my current car loan is from. AGAIN I told her that I have never had to have a car loan before and this would be MY FIRST NEW CAR PURCHASE AND FINANCING EXPERIENCE. Honesty, here's where I started to get pretty frustrated, as it was clear she wasn't actually listening to me. She finally say, "Oh, well if this is your first loan, I can't do pre-approvals for first time buyers" and started listing off requirements for Rogue financing to a lowly first timer like me. When I think about the horrible, condescending tone she took with me, it makes my blood boil. At this point, I started to just grab my things and leave. There was no way I could sit in front of her while she continued to make me seem like I was some piece of shit for not having a car loan before, and keep my cool. I told her that I'd called the branch the day before, and they assured me a banker could help me through this process, but if I knew it would have been her manning the banker side on Saturday, I wouldn't have wasted my time coming down, and that she really needed to work on her customer service. Aaaaaand I left. I was so mad I was shaking. I closed my accounts the following business day. I've talked to a handful of my friends and family that bank at Rogue, and here's a funny thing, EVERY SINGLE ONE of them has had a similar experience with Carmen. Most of which ending with them not getting the help they need, and leaving saying "What an idiot!" Long story short, bank with Rogue, whatever. But if you have to do anything with a banker, AVOID CARMEN AT ALL COSTS. Nothing is worth the laziness, lack of knowledge and service, and pure frustration of having to deal with Carmen. read more

The other branch didn't have an open appointment for several hours so I drove here. They called ahead for me and I checked in when I arrived. An hour and 15 minutes, watching three customers walk in and be helped, and I'm STILL waiting. I've never waited an hour to open a checking account. It should be a set of forms and my ID. Not impressed so far. I left to find a different credit union in town. The one star goes to the Dalia branch - the Washburn branch gets zero. read more

I'm pleased to report Amanda at the Washburn branch went the extra mile. I can't think of anyone willing to go to that trouble to help someone over $10, but she did. That's dedication we just don't see anymore, and I am grateful she was able to rectify my issue. read more

My husband and I love Rogue CU. Fast, friendly help, 2 free Money Orders a day, great online app and awesome rates. We had a family emergency last year and Rogue took care of us on a Saturday when our other bank said it would take 5-7 working days (too little too late) Pacific CU across the street wasn't even open. Needless to say, we closed our account and moved to Rogue CU. I would recommend this CU to anyone read more

Credit unions used to be an option to get away from the dysfunction and exploitive practices larger national banks were notorious for. This isn't the case with Rogue CCU, my experience with them is they are just as bad. The unfortunates who are paid to interact with the public are all nice and doing their best...that isn't the problem. The problem is with upper management and the terrible decisions they make, such as forcing looping upselling and announcements on the one phone line. Customers have no choice but to call and wait for extremely long intervals for assistance to unravel problems that shouldn't exist in the first place. They have online banking, but DON'T ALLOW ELECTRONIC FUNDS TRANSFERS ONLINE. You can't get a unique blank credit card without all their arbitrary garbage background photos, so all their cards look the same and it is hard to differentiate in a wallet, leading to confusion over accounts. They decided to "help everyone by adding a "Verfied by Visa," overlay (no doubt making money with that system) which makes it impossible to actually use your credit card to complete an online purchase in many cases and they can't or refuse to disconnect it from your account. They also don't respond to help requests by email or online request in a timely manner. I've had to wait over a business day for responses. I could go on and on...but the other issues are the same problems all banks have. It sure would be nice if someone would create a bank that has the mission of not screwing over and extorting their customers. I have yet to find one, but wanted everyone to know that Rogue is pretty far from that ideal. read more

Extremely friendly customer service and competitive rates. Bank is clean and it's nice to be greeted with a smile each and every time. Have apps and great online interface, too. I refuse to deal with big banks as they can't beat the personal service we receive here. read more

I wanted to like this bank. I chose it because I wanted a smaller, more localized bank. The building was nice and clean, but when I went to open an account, I was met with almost an hour wait time only to be told that they do not accept temporary IDs issued by the DMV. I requested they call the DMV if they wanted to verify my ID but they would not. Instead, I was met with suspicious glaring and curt replies. So, I walked across the street to Pacific Crest Federal Credit Union and opened an account two minutes later. Furthermore, if you do not have at least a few hundred dollars in the account at all times, you are charged fees. Other banks I've had do not do this. It is an arbitrary charge. read more